SAAS North

Ottawa, Canada|5 - 6 November 2025

Check out the latest updates from HTS on how AI can improve the traveler journey!

Insightful sessions from our team

PRESENTATION

AI agents and the latest tech shaping CX in travel

5 Nov, 00:00 EST - 6 Nov, 00:00 EST|Breakout

Exploring the most impactful use cases of AI in the travel industry, Jo Lai, VP of Customer Service, will discuss the current state of customer experience in travel and what’s next for the industry. She will also explore how AI agents are changing the way travel companies interact with customers and what travel brands need to consider when implementing agentic AI.

Jo Lai

SVP of AI Solutions & Customer Service

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