Most Customer Friendly Company of the Year

Hopper has been named the gold winner in the ‘Most Customer Friendly Company’ category in the Best in Biz Awards 2024, the only independent business awards program judged each year by prominent editors and reporters from top-tier publications in North America.

Hopper is dedicated to providing the best possible service for customers as well as partners. The company continues to look for new and innovative ways to improve the experience and service it provides to its customers. Over the last year, Hopper introduced several new AI customer service tools and features to improve the travel booking and planning experience. By deploying these new features, Hopper has been able to ensure that customers receive timely and accurate responses, high-quality resolutions, and 24/7 support.

“We are thrilled to be recognized as the ‘Most Customer-Friendly Company of the Year’ Gold Winner by Best in Biz Awards. This honor reflects our unwavering dedication to providing exceptional service to our customers and partners. At Hopper, we’re continuously striving to innovate and enhance the experience we deliver, ensuring that we meet the evolving needs of our global customer base,” said Jo Lai, Head of Customer Experience at Hopper.

About Best in Biz Awards

Since 2011, Best in Biz Awards has been the only independent business awards program judged by a who’s who of prominent reporters and editors from top-tier publications from North America and around the world. Over the years, judges in the prestigious awards program have ranged from Associated Press to the Wall Street Journal and winners have spanned the spectrum, from blue-chip companies that form the bedrock of the global economy to some of the world’s most innovative start-ups and nimble local companies. Each year, Best in Biz Awards honors are conferred in two separate programs: North America and International, and in 100 categories, including company, team, executive, product, and CSR, media, PR and other categories. For more information, visit: http://www.bestinbizawards.com.