EN
Hopper Inc. and its affiliates ("HTS") provide the Cancel For Any Reason™ service ("CFAR") to customers in connection with certain otherwise non-refundable hotel bookings purchased by customers ("you") through the Avion Rewards Travel booking portal (the "Portal").
CFAR is provided subject to, and in accordance with, the terms and conditions set forth below (the "CFAR Terms"), the Avion Rewards Travel Booking Terms and Conditions applicable to the Portal, and HTS’s Privacy Policy. By purchasing CFAR, you agree to the CFAR Terms, the Avion Rewards Travel Booking Terms and Conditions and HTS’s Privacy Policy.
Your hotel booking ("Booking") is also subject to the applicable hotel’s terms and conditions and privacy policies.
1. How it works.
(i) Provided you meet all the conditions and subject to the exclusions and restrictions described in Sections 5 and 6 below, the purchase of CFAR allows you to cancel a non-refundable Booking online for any reason, up until check-in date and time (based on the time zone of the hotel location), and receive a guaranteed full refund, including taxes and fees. In that case, the CFAR Fee (as defined in Section 2), is not refundable.
(ii) Provided you meet all the conditions and subject to exclusions and restrictions described in Sections 5 and 6 below, the purchase of CFAR allows you to cancel a partially refundable Booking online for any reason, up until check-in date and time (based on the time zone of the hotel location), and receive a guaranteed full refund, including taxes and fees. In that case, the CFAR Fee (as defined in Section 2), is fully refundable.
(iii) Applicable taxes and fees include, without limitation, government-imposed taxes and all other taxes included in the total cost due at the time the Booking is purchased.
2. CFAR Fee. The fee to purchase CFAR (the "CFAR Fee") varies depending on the hotel stay that you’re booking and is charged per Booking. The total CFAR Fee (including taxes) for the Booking will be disclosed to you before you purchase CFAR. The CFAR Fee is a non-refundable service fee, with the limited exceptions stated in Sections 1(ii) above and in Section 5 below. The CFAR Fee is dynamically configured based on a number of factors, including hotel availability, timing, fare characteristics and cost, and other booking-specific considerations.
3. Form and Timing of Refund.
(i) Upon a valid cancellation of your Booking in accordance with these CFAR Terms, Hopper will credit your refund directly to the original payment method(s) you used to pay for your Booking.
(ii) If you paid for your Booking using multiple payment methods, the refund will be credited proportionally to the original payment methods. The exact refund amount will be made clear to you before you finalize your Booking and will be indicated in the CFAR confirmation email.
(iii) If you use a credit card to pay for your Booking, please allow up to ten (10) business days for the refund to be credited to your credit card account. If you use Avion points and/or a travel credit, the refund will be credited instantly. Avion points will be refunded to the Avion Rewards account from which they were withdrawn.
4. Valid Cancellation. Except as provided in Sections 5 and 6, in order to be eligible for a refund under CFAR, you must cancel your Booking using the link provided in the Booking confirmation email you received, or by accessing the “My Trips” section in the Portal at avionrewards.com within the timeframe specified to you at the time of purchase, as stated in your CFAR purchase confirmation email. Once this timeframe has elapsed, CFAR will expire and your Booking will be subject to the applicable hotel’s cancellation policy.
5. Exclusions.
(i) CFAR cannot be exercised upon the occurrence of the earliest of the following events:
a. any voluntary cancellation of your Booking by you, by contacting the hotel directly; or
b. a cancellation of your Booking by the hotel for any reason, including as a result of a force majeure event.
If the circumstances described in Section 5(i)(b) above apply to you, the CFAR Fee will be refunded, provided you contact support at 1-877-636-2870.
(ii) CFAR does not cover any paid add-ons you may add to your Booking, such as trip insurance.
6. Other Restrictions.
(i) CFAR may only be added at the time that you purchase your Booking; it cannot be added afterwards.
(ii) Exercising CFAR for any stay that is part of the Booking will result in a cancellation of the entire Booking, for all rooms and all guests on the Booking.
(iii) If you modify your Booking (including by changing the destination or date of travel), you remain eligible to cancel your Booking under CFAR. However, please note that for your modified Booking, CFAR will expire at the earlier of the following: (1) the check-in date and time of your original Booking, as indicated in your original CFAR purchase confirmation email, or (2) the check-in date and time or your revised Booking. If you cancel your Booking after the applicable deadline, you will not be entitled to any refund under CFAR. If you are entitled to a refund, such refund will be calculated based on the amount of the original Booking, without taking into account any changes to the total purchase cost resulting from modifications to the Booking. Please contact support at 1-877-636-2870 for assistance with canceling your Booking after making a modification.
(iv) CFAR may not be offered for every hotel stay sold on the Portal. If you modify your Booking and the subsequent hotel stay is not eligible for CFAR, HTS reserves the right to immediately terminate CFAR for the entire Booking. Also, Hopper reserves the right to refuse to allow any customer to purchase CFAR for any lawful reason, including fraud or misuse.
(v) Except as otherwise explicitly provided in these CFAR Terms, CFAR is only valid for the Booking for which CFAR was purchased, is not transferable to another person and cannot be carried over to any future Booking.
7. Not Insurance. CFAR and the CFAR Terms are not intended to constitute an offer to insure, do not constitute insurance or an insurance contract, and do not replace insurance obtained or otherwise available to you such as travel insurance or coverage that may be included with your credit card.
8. Modification. HTS may update these CFAR Terms from time to time, at its discretion. The most current version of the CFAR Terms will always be accessible from the Portal and you are responsible for reviewing them each time before purchasing CFAR, as they may have changed since the last time you reviewed them or purchased CFAR.
9. Responsibility for CFAR. HTS is solely responsible for providing CFAR and administering the CFAR Terms. Royal Bank of Canada has no responsibility or liability for providing CFAR or administering these CFAR Terms.
10. Contact. If you have any questions about canceling your Booking, please contact support at 1-877-636-2870.
Version 1.1; Date Published: September 14, 2026