Frontier Airlines unveils new travel flexibility benefit as part of The New Frontier

Frontier Airlines (NASDAQ: ULCC) today announced a new customer-first travel flexibility benefit, Disruption Assistance for Any Reason, now available for purchase when booking on FlyFrontier.com. This industry-first product—powered by HTS, Hopper’s B2B division—further advances The New Frontier mission of delivering more choice and flexibility for travelers.

Through this new benefit, Frontier becomes the first U.S. airline to enable instant, automated solutions in the event of a qualifying disruption (typically a delay of 2+ hours or same-day cancellation). Customers who opt in receive automatic, proactive notifications and can self-serve with real-time options—including booking an alternate flight on any airline or opting for a 100% refund while choosing to stay on Frontier.

“This offering reflects our continued commitment to building The New Frontier—where travelers have more control, greater transparency, and added confidence every step of the way,” said Bobby Schroeter, Chief Commercial Officer at Frontier Airlines. “By providing smarter, faster solutions when plans change, we're making flying easier and more customer-centric than ever before.”

Designed to transform high-stress moments into empowered ones, the program helps travelers stay in control while Frontier continues investing in innovations that elevate the total travel experience.

“Disruption Assistance for Any Reason helps convert travel uncertainty into loyalty, empowering customers with real-time choices when they matter most,” said Ella Alkalay Schriber, SVP & GM of Fintech at Hopper.

The benefit is currently available exclusively on FlyFrontier.com, with plans to expand to the Frontier mobile app soon. Customers are presented with the option to purchase during the booking process.

About HTS

HTS, the B2B division of global travel platform Hopper, uses its data advantage and AI-driven travel technology to help partners address modern traveler needs. The company has developed several unique fintech ancillaries that address everything from pricing volatility to trip disruptions. Working with the world's leading banks, airlines and travel providers, HTS supercharges its partners’ direct channels with its travel fintech, AI, and e-commerce products. To find out more about HTS, visit hts.hopper.com.

ABOUT FRONTIER AIRLINES

Frontier Airlines is dedicated to providing outstanding value and an exceptional travel experience. With the largest and youngest A320neo family fleet in the U.S., Frontier remains committed to leading the industry in fuel efficiency and was recognized in 2024 by the Centre for Aviation as the North American Environmental Sustainability Airline of the Year. The low-fare carrier provides some of the most affordable travel options across the U.S., Caribbean, Mexico, and Latin America. Based in Denver, Colo., Frontier Airlines, Inc. is a subsidiary of Frontier Group Holdings, Inc. (Nasdaq: ULCC).