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Avion Rewards Travel Booking Terms and Conditions
Thank you for using the travel booking website and mobile properties (“Site(s)”) provided within, and/or accessible from, RBC’s website and/or mobile properties (“RBC Sites”). The Site(s) and the travel booking and travel related services available via the Site(s) (“Services”), are provided for your use subject to these Terms and Conditions (“Terms”).
The terms “Royal Bank" or “RBC” as used in these Terms means Royal Bank of Canada, a Canadian chartered bank organized and existing under the laws of Canada, having its head office at 1 Place Ville Marie, Montreal, Quebec, H3C 2A9. The terms “Hopper” or “we” or “us” means Hopper Inc., with offices at 5795 Ave de Gaspe, Montreal QC H2S 2X3.
The Site(s) and Services are made available to members of Royal Bank’s Avion Rewards program (“Avion Rewards Members,” or “you”) by Hopper and its affiliated companies. By accessing or using the Site(s) and/or the Services, you acknowledge and accept the Terms set forth below without limitation or qualification.
From time to time, we may change these terms. We recommend that you review them on a regular basis.
You should also read the separate Hopper Privacy Notice that applies when you use the Site(s) and Services. The Hopper Privacy Notice explains how your data will be collected and used. By accessing or using the Site(s) and/or the Services, you also consent to the collection and use of data as set out in the Hopper Privacy Notice. In addition to the Hopper Privacy Notice, you acknowledge and agree that RBC’s Global Privacy Notice and RBC’s Avion Rewards terms and conditions (including the section titled “Collection and Use of Personal Information”), to which you have previously agreed, continue to apply to the collection, use and disclosure of your personal information in connection with the provision of services in these Terms.
Your use of the services offered by Hopper and other third-parties that may be linked to from the Site(s) will be governed by their respective terms and conditions and privacy policies. Please review all additional terms carefully prior to any purchase or booking.
The Site(s) are protected by reCAPTCHA Enterprise, a third-party service provided by Google. Google’s Privacy Policy and Terms of Service apply to reCAPTCHA Enterprise. By using the Site(s), you consent to the use of this service and Google’s terms.
1. Use of the Site(s)
1.1. The Site(s) and the Services are made available exclusively to Avion Rewards Members. By using the Sites and the Services, you represent that any profile information you submit is true and accurate, that you are 18 years of age or older and fully able and competent to enter into and abide by these Terms.
1.2. Except as otherwise expressly provided in these Terms, the Site(s) and the Services are offered solely for your personal, non-commercial use only. Commercial (“Commercial”) use means any booking, reservation, or transaction made on behalf of a third party where the user receives a fee or other economic benefit. You may only use Site(s) and Services to make legitimate bookings or purchases for you or other persons for whom you are authorized to act. You represent and warrant that you are not using the Site(s) or Services on behalf of any other third person or entity, or for any commercial purpose. You shall not use Site(s) and/or Services, to make any speculative, false, fictitious, unauthorized or fraudulent bookings. You shall not use the Site(s) and Services for any purpose that is unlawful, or prohibited by these Terms.
1.3. You may not use the Site(s) or Services if you are identified on any U.K., U.S., or Canadian government list of prohibited, sanctioned, or restricted parties, or if you are located in a country that is subject to a U.K., U.S., or Canadian government embargo.
1.4. While you may make copies of information related to your booked travel reservations, you may not attempt, or enable any third-party to attempt, to access, copy, decompile, disassemble, or reverse-engineer, distribute, sublicense, publish, interrupt, destroy, or interfere with the source code, libraries, databases, algorithms, data, or systems or networks that make up the Site(s) or Services, or attempt to circumvent any security controls included in the Site(s). You may not attempt, or enable any third-party to attempt, to access the Site(s) or Services using any automated tools, including without limitation the use of bots, artificial intelligence (AI) systems, spiders, crawlers, scrapers or other similar tools, or other technology not authorized by Hopper. You may not use (through any method, including any of the foregoing), or enable any third-party to use (through any method, including any of the foregoing), any content from the Services or the Site(s) (including, but not limited to, copying images, customer reviews, descriptions, prices, etc.) for any purpose other than booking travel for an individual user of the Services or the Site(s). You may not, nor enable any third-party to, deep-link to any portion of Site(s) (including, without limitation, the purchase path for any travel services) or frame, mirror or otherwise incorporate any part of the Site(s) into any other app or site without Hopper’s prior express written authorization. You may not, nor enable any third-party to, use the Site(s) or Services for any purpose that is fraudulent or deceptive. If your right to access the Site(s) or Services has been previously revoked by Hopper, all use of the Site(s) or Services is prohibited.
1.5. We reserve the right to refuse access to the Site(s) and Services or to limit or take away your access at any time and may take all available legal recourse for actual or suspected violations of these Terms, including cancellation of bookings. Any delay in taking such actions does not constitute a waiver of our rights to enforce these Terms. By making the Site(s) and Services available for your use, we do not consent to act as your agent or fiduciary. Use of the services is void where prohibited.
1.6. A phone booking fee of $30 plus applicable taxes applies to new bookings made through our call center (accessible by contacting customer support) and is charged by Royal Bank. For airline ticket bookings, this fee will be charged per passenger. For all other booking types, it will be charged per booking. The booking fee is non-refundable in all circumstances, even if you cancel your reservation and receive a refund from the travel provider. No booking fee applies to bookings made online through our travel portal, and we encourage customers to book online for the best experience. The phone booking fee will be waived upon request where reasonably required if you are unable to complete a booking online due to accessibility needs, language barriers, technical issues with our website, or emergency circumstances, subject to verification where appropriate. Avion Rewards Core Product Accounts and Avion Select Members are not eligible for new telephone bookings, but can still contact customer support for help with existing trips.
2. Third-Party Travel Services; Third-Party Websites
2.1. The Site(s) and Services provide access to travel information, pricing and availability, features and amenities, and terms and conditions, provided and maintained by third-parties. These third-party providers are independent contractors and not agents of Hopper or Royal Bank. Your contract for these travel services is with the third-party provider, and not with Hopper or Royal Bank. While Hopper works hard to ensure correctness, Hopper cannot verify, and is not responsible for, the accuracy of information provided by third parties regarding their respective services. Hopper also is not liable for the acts, errors, delays, omissions, representations, warranties, breaches, bankruptcy, or negligence of any such third-party providers or for any personal injuries, death, property damage, or other damages or expenses resulting from third-party provided services. Subject to your rights under the consumer laws and regulations applicable to Canadian consumers (hereinafter “Canadian Consumer Laws”), Hopper is not responsible for making any refund in the event of any delay, failure, breach, cancellation, overbooking, strike, force majeure or other causes beyond Hopper’s direct control. By offering third-party travel services for booking via the Site(s) and Services, Hopper does not endorse, or make any representation or warranty about, the quality of any service provider. In addition, unless otherwise expressly set forth, Hopper does not purport to be affiliated with, or to be endorsed by any third-party service providers.
2.2. The purchase of third-party travel products and services through the Site(s) and Services will be governed by and subject to additional terms and conditions and privacy policies from the providers of those services, such as airlines, accommodation providers, or car rental providers that are not controlled by Hopper or Royal Bank (“Suppliers”), and subject to laws and regulations imposed by government entities. By making a booking with a third-party travel service Supplier, you agree to abide by all such terms, laws, and regulations. Where possible, we will make these terms available to you on the Sites, and/or as links accessible from the Sites. However, additional applicable terms may be provided on the third-party Supplier’s website, for example, an airline’s cancellation or refund policy. Please read these additional provider terms and conditions carefully prior to purchase, and ensure that you understand the full terms applicable to your airfare, hotel, or other third-party service. The purchase of certain third-party travel products and services will be subject to these terms and conditions. If you make bookings on behalf of another person(s) with their authorization, you agree that you will inform such other person(s) about these Terms and any third-party terms, rules and restrictions that apply to the bookings made on their behalf. You understand and agree that any violation of third-party Supplier terms of service may result in a cancellation of your bookings, denial of service, and forfeit of any amounts paid, subject to applicable law. Except to the extent required by the Canadian Consumer Laws, we are not responsible for any damages resulting from your violation of third-party Supplier terms.
2.3. Some of the websites linked from the Site(s) and Services are exclusively controlled by third parties. You should review the terms applicable to any third-party site that you choose to access. Accordingly, we make no representations whatsoever concerning such websites. Although we may provide a link to a third party, such a link is not an authorization, endorsement, sponsorship or affiliation with respect to such website, its owners or its providers. The links are provided only as a convenience to you. We have not tested any information, products or software found on such websites and therefore cannot make any representations whatsoever with respect thereto. It is up to you to take precautions to ensure that whatever you select is free of such items as viruses, worms, trojan horses and other items of a destructive nature. WE ARE NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES THAT YOU (OR ANYONE ELSE MAY SUFFER IN CONNECTION WITH THE USE OF ANY HYPERLINKED WEBSITE. THIS INCLUDES ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA, EVEN IF YOU ADVISED US OF THE POSSIBILITY OF SUCH DAMAGES.
3. Payment Authorizations
3.1. In order to make purchases of third-party travel services and/or travel related services using the Site(s) and Services, you will need to provide payment information and may need to provide additional information about each traveller. You may save such traveller information for your future use on the Site(s). You agree to provide and maintain accurate, current and complete information.
3.2. You agree to be responsible for all activities and purchases that occur on the Site(s) using your access credentials, and accept all risk of any unauthorized access. If you notice that any transaction receipt received by you appears incorrect, unauthorized, or fraudulent, you must immediately contact customer support.
3.3. To complete a purchase from the Site(s), you may use any eligible debit card or valid credit card (each, an “Eligible Card”) and/or Avion points (each, a “Payment Instrument”). Avion points used to pay for your purchase will be deducted from your Avion Rewards account. You may save the Eligible Card for future use on the Site(s) and change the Eligible Card or add additional Eligible Cards at any time. By using an Eligible Card on the Site(s) and while using the Services, you represent that you are the owner of the Eligible Card or an authorized delegate duly designated by the primary cardholder and registered with RBC. You are responsible for ensuring that the saved Eligible Card(s) are at all times current, non-expired, and valid for payments. You authorize us to use your Payment Instrument(s) for the total amount of all purchases or other payment transactions initiated through the Site(s) and while using the Services, as necessary to complete the purchase, payment or other financial transaction requested or agreed to by you. This includes all fees and taxes. In some cases, your Payment Instrument(s) may be passed to a third party travel service Supplier in order to process your authorized payment. By making a booking, you authorize such transfer of your Payment Instrument. In the event you are entitled to a reversal, refund, chargeback, or other adjustment associated with a transaction you made using your Payment Instrument, you also authorize the credit to be applied to your original Payment Instrument(s) as necessary to execute that transaction.
3.4. Your booking may be cancelled in the event of non-payment, payment dispute, rewards dispute, fraud, or suspected fraud, and penalties imposed by Suppliers, up to the full amount of each ticket/reservation, may be applied.
3.5. While unanticipated, pricing errors and bugs may occur from time to time and may impact your booking. This may result in incorrect pricing or other offers. Hopper reserves the right to correct any pricing errors in the Site(s) or Services and/or pending reservations made under an incorrect price, and it is in Hopper’s sole discretion to honor any incorrect pricing error. If there is an obvious error and you have made a booking, Hopper may offer you the opportunity to keep your booking by paying the correct price or Hopper will cancel your booking without penalty. Hopper has no obligation to make any travel service available to you at an incorrect (lower) price even after you have been sent a booking confirmation, if the error should reasonably have been apparent to you.
3.6. Some prices and/or fees provided on the Site(s) and while using the Services may be displayed to you in a default, or your preferred or selected, currency, although you will be charged in a local currency. In these cases, the amount charged to your Payment Instrument for the purchase may vary slightly from the amount displayed, due to fluctuations in currency exchange rates beyond our control. Your Payment Instrument provider or issuer may also include a fee to process the transaction or convert currency, plus any applicable taxes for international purchases.
4. Consent to Electronic Communications, Disclosures and Notices
4.1. By accepting these Terms, you agree that Hopper will provide the Terms, its Privacy Policy, and all other applicable terms, and any amendments made by Hopper thereto, as well as all disclosures, notices, transaction receipts, transaction authorizations, and all transaction statements or other information required by law (“Disclosures”), electronically by publishing in the Site(s) and/or to the email address you provide. Your electronic acceptance or receipt of the Disclosures, and/or your continued use of the Site(s) and Services after publication of the Disclosures by Hopper, has the same effect as if you received them in paper, or signed them in ink. Except as otherwise required by applicable law, Disclosures are considered received and accepted by you within 24 hours of the time posted to our website or Site(s), or emailed or messaged to you, whether or not you choose to read them. In order to access and retain the electronic Disclosures you will need, and represent that you have, the following: (i) a computer or mobile device with an internet connection; (ii) a valid email address that can receive emails from @hopper.com and (iii) sufficient storage space to save past Disclosures and/or an installed printer to print them.
4.2. Consent to Communications and Contact. By making any purchase or booking using the Services, you consent to be contacted by Hopper, Royal Bank, and/or by the third-party provider of the travel services booked, electronically, including via email, phone, SMS, in-app messaging, or other available digital messaging service, for any purpose related to your use of the Site(s) or Services, and/or any bookings or other purchases made by you via the Site(s) or Services.
4.3. Your computer and/or mobile device must be connected to the internet in order to access the Site(s) and Services and to make and receive communications to/from Hopper, including to contact Hopper’s customer service team within the Site(s). You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all third-party charges related to such access and/or the transmission and receipt of data.
4.4. When you make a booking on the Site(s), you agree that communications to Hopper’s customer support team related to your booking may be made via the phone, SMS, email, or other channels, that may be initiated by Hopper or you.
5. Information Applicable to All Third-Party Travel Service Bookings
5.1. Cancellations and changes. Reservations are generally subject to the rules of each Supplier on your itinerary. Subject to your rights under Canadian Consumer Laws, some reservations cannot be cancelled for a refund, and itinerary changes are subject to our and/or Supplier imposed cancellation or change fees plus applicable fare differential. Refunds, if permitted, may take up to 90 days to process and are subject to the policies of the individual Supplier. Refunds will be returned via original payment method. However, if you made a purchase using an Eligible Card and Avion points and are entitled to a partial refund, the refund will be applied to these Payment Instruments proportionally. Please note: The cancellation policy for reservations made through the Site(s) and Services may differ from the cancellation policy for reservations made directly with the Supplier.
5.2. Compliance with Laws. All bookings made on the Site(s) and Services shall comply with all applicable governmental laws, rules and regulations including, without limitation, government- sanctions. Such sanctions may prevent travel to specific destinations or individuals. To assist with compliance with laws, rules and regulations, we may ask you for additional information. Any booking made, or in good faith believed to be made, in violation of applicable law, will be cancelled, in our sole discretion, with no liability to you other than to issue a refund, if permitted by law or your rights under Canadian Consumer Laws.
5.3. Required identification. Approved, government-issued photo identification is required for travel booked via the Site(s) and Services, and must match the full name on the reservation. Some air carriers may also require you to show the Eligible Card used as payment for your ticket(s). If you are booking international travel, you will need a passport, and you may need a visa. You must consult the relevant embass(ies) or consulate(s) for passport and visa information, and for any other requirements applicable to your travel, such as immunization or other health and safety requirements. As requirements may change, you should check for up-to-date information before booking and departure and allow sufficient time for all required applications. It is solely your responsibility to obtain proper travel identification and satisfy all requirements for each location on your itinerary, including layover and stopover destinations. We are not responsible if you are refused entry onto a flight or into any country due to your failure to satisfy any entry requirements. Government imposed departure or entry taxes may not be included in ticket taxes. Passengers should be prepared to pay these taxes in cash, in local currency, on location. Some governments require airlines to provide personal information about all travellers on their aircraft. The data will be collected either at the airport when you check in or in some circumstances when you make your booking. Please contact the relevant airline you are travelling with if you have any questions about this. We do not represent or warrant that travel to international destinations is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of relevant authorities will be your sole responsibility (except to the extent caused by fault on our part).
5.4. Minors. Minors under the age of 18 who are travelling with only one parent may be required to have additional documentation. Please contact your airline or the embassy/consulate of the country from which you are departing and the country to which you are travelling for additional information.
5.5. Accommodations. We have no special knowledge regarding the suitability for persons with disabilities for any travel itinerary presented via the Site(s) and while using the Services.
5.6. Potential dangers. We have no special knowledge regarding unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. By offering reservations for travel products in particular destinations, we do not represent or warrant that travel to such areas is advisable or without risk, and we are not liable for damages or losses that may result from travel to such destinations. For information concerning possible dangers at international destinations, we recommend contacting the relevant travel authorities for more information.
5.7. Public health. We recommend that you visit the Government of Canada website for general travel advice, as well as specific advice (including safety alert levels) relating to the destination(s) you wish to visit or transit through. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks or any travel vaccinations or inoculations required or recommended for travel (COVID or otherwise related). You acknowledge that your decision to travel is made based on your own consideration of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the risks associated with travelling. To the fullest extent permitted by law, we accept no liability in relation to these additional risks. Whether any medical requests can be accommodated, including (without limitation) access to power, refrigeration and travelling with the use of mobility aids, is subject to the Supplier in their sole and absolute discretion, and will often depend on several factors, including (without limitation) any modes of transport and local standards at the destination. All medical requests are beyond our control. While we will include all medical requests as a file note to the travel service provider, we cannot guarantee that your request will be accommodated. It is your responsibility to follow up with the travel service provider directly either at the destination or prior to travelling where possible.
5.8. Tickets. The passenger's ticket(s), when issued, or the electronic reservation, shall constitute the sole contract between the Supplier and the purchaser and/or passenger. We shall have no liability for any actions or omissions of the Supplier, except where required by applicable law.
5.9. Credits and vouchers. We shall have no responsibility for any credit or voucher issued by any Supplier, and any questions or issues you may have with respect to such credit or voucher must be addressed directly with the Supplier. We will only allow and facilitate usage of travel credits issued by airlines for bookings made through the Site(s) and Services.
5.10. Special requests and upgrades. Special requests made to a Supplier are on a request-only basis and cannot be guaranteed. Fees, taxes and charges may apply, depending on the service request. Upgrades are not permitted on certain itineraries. Please check with the Supplier directly. Supplier policies are subject to change at any time without notice.
5.11. Loyalty programs Certain fare categories or rate types (such as, but not limited to, corporate rates) may not allow you to earn loyalty points/miles from other third-party loyalty programs, such as frequent flyer programs, hotel loyalty programs, or car rental loyalty programs (each, a “Third-Party Loyalty Program”). You may also see a difference between loyalty points/miles received from these Third-Party Loyalty Programs and the amount of your transaction. In all cases, the name connected to the Third-Party Loyalty Program must match the traveller’s name identified on the itinerary or the Supplier may invalidate the booking.
5.12. Luggage. We are not responsible for any lost, damaged, or delayed luggage.
5.13. Supplier Insolvency. If a Supplier is unable to provide you with the product and/or service you have booked due to becoming insolvent or being placed under external administration, subject to your refund and remedy rights under applicable Canadian Consumer Laws, we have no obligation to reimburse you for the cost of your booking, or for any loss or damage you may otherwise suffer as a result of any such insolvency or external administration.
5.14. Map Terms. Your use of mapping available on the Site(s) and while using the Services is governed by the Google Terms of Use, Google Acceptable Use Policy, Google Legal Notices and Google Privacy Statement and the Microsoft Terms of Use and Microsoft Privacy Statement. Google and Microsoft reserve the right to change their Terms of Use and Privacy Statements at any time, at their sole discretion, in accordance with their Terms of Use and Privacy Statements (as applicable). OpenStreetMap geo data used in mapping is © OpenStreetMap contributors and available under the Open Database Licence (ODbL).
6. Information Applicable to Airline Ticket Bookings
6.1. General ticket rules. Subject to your rights under Canadian Consumer Laws, airline tickets are NON-REFUNDABLE and NON-CHANGEABLE unless specifically permitted by airline fare rules. Airline tickets are subject to airline rules, airline penalties up to the full amount of each ticket, and, in the case of a changed ticket, fare difference charges. They may also be subject to additional cancellation or change fees. If there is more than one carrier on your itinerary, airline rules, airline penalties and change fees may apply to EACH airline on your itinerary and each change made.
6.2. Unused or cancelled tickets. Subject to your rights under Canadian Consumer Laws, If the ticket is refundable, there may be cancellation fees to refund the ticket. Unused tickets may have no value if not cancelled prior to the scheduled departure date/time as specified by the airline's fare rules. Failure to use any reservations may result in automatic cancellation of all continuing and return reservations. You must advise your carrier if your travel plans change while you are travelling. Tickets cannot be reassigned or transferred to a different passenger or airline.
6.3. Additional services and fees. Airlines may impose additional costs and fees for baggage, meals, beverages and other services. These costs are your sole responsibility. For information regarding airline liability limitations, baggage liability and other regulations of the Montreal Convention (1999), and other regulations, please consult your air carrier.
6.4. Flight availability. A small number of air carriers may require us to confirm flight availability when booking. If there is any issue with availability, you will receive an email notification of the unavailability and will be refunded to your original payment method for any charges.
6.5. Airline travel credits. In some situations, an airline may issue you a credit instead of a refund according to the fare rules associated with the individual booking and subject to the applicable Passenger Rights Regime. If a credit is issued by an airline, it is held by the airline in the name of the individual who was the passenger of record on the original reservation. This credit can be used towards the payment for the booking of a new trip, subject to the terms and conditions of the credit-issuing airline.
6.6. Flight schedules. Flight schedules are subject to change. We may inform you of schedule changes in some scenarios, but are not responsible for any schedule change(s) or for notifying you of such change(s). It is your responsibility to confirm the scheduled departure time(s) on the airlines' websites at least 48 hours prior to departure for domestic flights and at least 72 hours prior to departure for international flights to learn if your flight schedule changed.
6.7. Check-in time and requirements. Check with each airline regarding its specific boarding and check-in requirements. We recommend that you check-in before arriving at the airport, where such advance check-in is offered by your airline. Some airlines offer advance check-in beginning 24 hours before departure. CHECK-IN TIME: The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse your carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding. Flight cannot be held for late-arriving passengers, and we do not accept responsibility in such cases.
6.8. Aircraft. Turboprop aircraft may exist on your itinerary. Airlines reserve the right to change aircraft equipment without notice to the booking travel agency or the consumer.
6.9. Code-sharing. If a code-share flight exists in your itinerary (a flight where two or more airlines share the same flight), passengers must check in with the operating airline on the day of departure.
6.10. Tickets and boarding passes. All tickets will be issued at the time of booking as e-tickets. You will receive a boarding pass upon checking in with the airline digitally or at the airport.
6.11. Seat selection. Advance seat assignments, if available and allowed by airline, are not guaranteed and could be subject to additional fees. Please inquire with the airline.
6.12. Large group bookings. You may add up to 6 passengers onto a single booking. If you need to book for more than 6 passengers, you may do so for any remaining passengers via another booking. Each booking will have a maximum of 6 passengers. Please ensure that you do not duplicate passenger names across bookings with identical flights and dates. If multiple bookings are identical, including passenger names, they are considered duplicate bookings and will be subject to cancellation by the airline.
6.13. Unaccompanied minors policy. Unfortunately, due to airline contracts, we cannot support travellers less than 18 years old, unless they are travelling with an adult (age 18 or older) who is named on the same itinerary. If you want to book a flight for an unaccompanied minor, please book directly through the airline.
6.14. Passenger Rights Regimes. Certain jurisdictions, including Canada, have adopted laws and/or regulations requiring airlines to compensate passengers in the event of certain cancellations, delays or other disruptions to scheduled air travel, when travelling into or out of the jurisdiction, or on an airline based in such jurisdiction (a “Passenger Rights Regime”). For detailed information regarding your existing cancellation policy from the respective airline carrier, visit the airline’s website, and for more details refer to the Air Passenger Protection Regulations and this overview from the Canadian Transportation Agency. For general information on select Passenger Rights Regimes, also refer to our Passenger Rights Overview Page.
6.15. Hazardous materials. The carriage of hazardous materials aboard aircraft in your luggage or on you is generally forbidden.
6.16. Baggage allowance. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin).
6.17. ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATIONS OF LIABILITY. PASSENGERS EMBARKING UPON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT THE PROVISIONS OF AN INTERNATIONAL TREATY (THE WARSAW CONVENTION, THE 1999 MONTREAL CONVENTION, OR OTHER TREATY), AS WELL AS A CARRIER’S OWN CONTRACT OF CARRIAGE OR TARIFF PROVISIONS, MAY BE APPLICABLE TO THEIR ENTIRE JOURNEY, INCLUDING ANY PORTION ENTIRELY WITHIN THE COUNTRIES OF DEPARTURE AND DESTINATION. THE APPLICABLE TREATY GOVERNS AND MAY LIMIT THE LIABILITY OF CARRIERS TO PASSENGERS FOR DEATH OR PERSONAL INJURY, DESTRUCTION OR LOSS OF, OR DAMAGE TO, BAGGAGE, AND FOR DELAY OF PASSENGERS AND BAGGAGE. ADDITIONAL PROTECTION CAN USUALLY BE OBTAINED BY PURCHASING INSURANCE FROM A PRIVATE COMPANY. SUCH INSURANCE IS NOT AFFECTED BY ANY LIMITATION OF THE CARRIER’S LIABILITY UNDER AN INTERNATIONAL TREATY. FOR FURTHER INFORMATION PLEASE CONSULT YOUR AIRLINE OR INSURANCE COMPANY REPRESENTATIVE.
6.18. Notice of Contract Terms Incorporated by Reference. Your contract of carriage with the carrier that provides you with carriage by air, is subject to this notice, to any notice or receipt of the carrier, and to the carrier’s individual terms and conditions (“Conditions”), related rules, regulations and policies (“Regulations”), and any applicable tariffs. If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier. The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage. The Conditions may include, but are not restricted to: (a) Conditions and limits on the carrier’s liability for the bodily injury or death of passengers; (b) Conditions and limits on the carrier’s liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods; (c) rules for declaring a higher value for baggage and for paying any supplementary fee that may apply; (d) application of the carrier’s Conditions and limits of liability to the acts of the carrier’s agents, servants and representatives, including any person providing either equipment or services to the carrier; (e) claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier; (f) rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier’s right to refuse carriage; (g) rights of the carrier and limits on the carrier’s liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft; and (h) rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents. You can obtain additional information on items (a) through (h) above and about your contract of carriage (including how to request a copy thereof) at places where transportation on the carrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier’s airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge. If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as an agent for the other carrier. Please pay special attention to the following notices:
6.18.1. Carriers reserve the right to refuse carriage to any person who has acquired a ticket in violation of applicable law or the carrier’s tariffs, rules or regulations.
6.18.2. You will not be able to travel if you do not have all required travel documents, such as passport and visa.
6.18.3. You must arrive at the airport by time early enough to complete departure procedures.
6.18.4. Governments may require your carrier to provide information on or permit access to passenger data, including information we may be required to collect from you during the reservation process.
7. Information Applicable to Hotel Bookings
7.1. General hotel booking rules. Subject to your rights under Canadian Consumer Laws, Hotel rooms are NON-REFUNDABLE and NON-CHANGEABLE unless permitted by the terms of the room/rate description. Check the terms carefully before making a hotel reservation for cancellation or change terms and fees. For rooms that are non-refundable, if you change or cancel your reservation at any time, you will still be charged the full reservation amount of room and tax for the entire stay. Early check-out from a hotel is not subject to a refund, unless allowed by the Supplier. If permitted, cancellations or modifications received at any time may be subject to our fee in addition to any Supplier fees. Please note that reservations do not include services not specified in the reservation confirmation.
7.2. Cancellations. Contact us via the number listed on your itinerary for all cancellation or change requests. Cancellations or changes handled by the hotel directly may result in additional fees and/or the forfeiture of any refund due. When cancelling hotel reservations, retain your cancellation number so you will not be held responsible for cancellation charges if you cancel within the permitted cancellation window and the hotel makes an error.
7.3. Non-transferability. Hotel room reservations cannot be transferred or reassigned to another traveller and cannot be resold. If we determine that you have transferred or re-sold a reservation, those reservations are subject to cancellation and will incur applicable cancellation fees in accordance with the rate description.
7.4. No shows and lateness. Subject to your rights under Canadian Consumer Laws, no shows are non-refundable and will result in a loss of all payments made and used by you in connection with the reservation, without credit due. If you think you may arrive at a hotel late, please contact the hotel directly to arrange for late arrival, if available. Actual times for "late" vary by hotel. Any late arrival is subject to the relevant rules and restrictions of the hotel Supplier, and may be treated as a no show by the hotel Supplier and result in a loss of all payments made by you in connection with the reservation, without credit due.
7.5. Check-in requirements. Some hotel Suppliers may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by us for your hotel booking. You are responsible for payment of all additional expenses during your stay. Government-issued photo identification is required at check-in and must match the name on the reservation. Some properties have a minimum age requirement for check-in. In some cases, your name may not be provided to the hotel until 24 hours prior to your arrival, due to hotel Supplier policies applicable to our preferred rates.
7.6. Incidental charges. Hotel reservations include room and applicable hotel taxes only. Any additional hotel charges, such as resort fees and hotel energy surcharges and cleaning fees, and any charges for incidentals that you incur are not included in your reservation rate and must be paid directly to the hotel. Incidental charges may include but are not limited to parking fees, baby sitting, room service, telephone fees, internet usage fees, in-room movies, mini-bar charges, and gratuities.
7.7. Special requests. Policies for children vary by hotel. Please contact the hotel directly to learn whether child benefits are offered and whether there are child restrictions. Additionally, please contact the hotel directly for any special requests, such as bed type, smoking preferences or in-room amenities. Special requests are subject to hotel availability.
7.8. Potential renovations and refurbishments. A reasonable attempt will be made to notify guests of hotel renovation or refurbishment if we know of the same; however, we shall not be liable for any failure to provide such notification or for damages that may result from renovation or refurbishment.
7.9. Hotel ratings and reviews. Third-party hotel ratings and reviews displayed on the Site(s) and while using the Services are intended as only general guidelines, and we do not guarantee or endorse any hotel, or the accuracy of any ratings or reviews.
7.10. Taxes. In connection with facilitating your hotel booking transaction, we may charge your method of payment for taxes and fees. This charge includes an anticipated amount to recover the amount we pay to the hotel Supplier in connection with your reservation for taxes owed by the hotel Supplier, including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the hotel Supplier. Taxes or tax recovery charges are generally calculated or estimated on the prices displayed through the Site(s) before any discounts or coupons that may be applicable to your booking, unless those discounts or coupons are considered as a reduction in price for the purposes of calculating or estimating taxes in the relevant jurisdiction for the booking. Except as provided below, Hopper is not the vendor collecting and remitting taxes to the applicable taxing authorities. The hotel Supplier is responsible for remitting applicable taxes to the applicable taxing jurisdiction. Taxability and the appropriate tax rate vary greatly by jurisdiction. In certain jurisdictions, Hopper is responsible for collecting and remitting sales, use and/or local hotel occupancy taxes for the entire price. The amount paid to the hotel Supplier or the taxing authority, as applicable, in connection with your reservation for taxes may vary from the amount Hopper anticipates and includes in the charge to you. The amount of taxes can change between the booking date and stay date. If taxes have changed by your stay date, you may be liable to pay taxes at the higher rate. To the extent applicable, you acknowledge and agree that the Supplier shall be treated by any tax authority in any pertinent jurisdiction as the Supplier to the customer of e-collect bookings and the travel service component of an API partner package (where applicable) for VAT purposes as applied by Directive 2006/112/EC (where applicable) and any equivalent domestic legislation in any country.
8. Vacation Rental Bookings
8.1. Vacation rental bookings are only confirmed once the purchase has been completed and a confirmation has been issued to you by email following your purchase.
8.2. Paid Bookings for Vacation Rentals. We have pre-negotiated certain rates with Suppliers or property managers or their third party representatives (“Vacation Rental Providers”) to book vacation rentals. In connection with these services, we may charge a fee, which is combined with and included in the final rate that you see displayed on the Site(s), and which may vary depending on the booking. This displayed rate may also include applicable taxes and third party service fees. When you make a prepaid booking (“Paid Booking(s)”) for vacation rentals, you authorize us to charge the full displayed amount on behalf of the Vacation Rentals Provider for the booking of the vacation rental(s), which may be charged to your Payment Instrument in a single transaction or multiple transactions as disclosed at the time of booking. We will facilitate communication regarding your reservation(s) with Vacation Rental Providers. Hopper and its payment processor act as the agent of the Vacation Rental Providers in receiving payment for Paid Bookings, and receipt of your payment by us or our payment processor shall satisfy your payment obligations to the Vacation Rental Provider for such booking (except in the case of a chargeback or other payment reversal).
8.3. Cancellations. You may cancel or change your Paid Booking for vacation rentals, but you will be charged the cancellation or change fee on behalf of your Vacation Rental Provider indicated in the rules and restrictions for the applicable reservation, subject to applicable law. If you do not cancel or change your reservation before the cancellation policy period applicable to the property you reserved, which varies by Vacation Rental Provider, prior to your date of arrival, you may be subject to a charge on behalf of your Vacation Rental Provider equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with the Vacation Rental Provider and such changes must be pursuant to the rules and restrictions applicable to your reservation. Subject to applicable law, you agree to pay any cancellation or change fees that you incur. In limited cases, some Vacation Rental Providers do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the reservation. You agree to abide by the applicable terms of use imposed with respect to your Paid Booking for vacation rentals. This may include losing any deposit paid by you for your Paid Booking.
8.4. Incidental and Other Charges by Property Managers or Suppliers. Some Vacation Rental Providers may require you to pre-authorize a deposit to be charged to your credit card, or require a cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is separate and unrelated to any payment received by us on behalf of your Vacation Rental Provider for your vacation rental booking. You are responsible for payment of all additional expenses during your stay.
8.5. Guest Responsibilities / Assumption of Risk. You are responsible and liable for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any vacation rental, all areas and facilities where the vacation rental is located that guests are legally entitled to use in connection with the vacation rental (“Common Areas”), or any other services. For example, this means: (i) you are responsible for leaving a vacation rental (and related personal property) or Common Areas in the condition it was in when you arrived, (ii) you are responsible for paying all reasonable damage amounts, and (iii) you must act with integrity, treat others with respect, and comply with applicable laws at all times. If you are booking for an additional guest who is a minor or if you bring a minor to a vacation rental, you must be legally authorized to act on behalf of the minor and you are solely responsible for the supervision of that minor.
8.6. You acknowledge that many activities carry inherent risks and agree that, to the maximum extent permitted by applicable law, you assume the entire risk arising out of your access to and use of the Site(s) and any content, including your stay at any vacation rental, or any other interaction you have with other Vacation Rental Providers whether in person or online. This means it is your responsibility to investigate a vacation rental to determine whether it is suitable for you.
8.7. Rules and Restrictions; Property Damage. Each vacation rental has specific restrictions and requirements set forth by the Vacation Rental Provider. You are responsible for complying with all terms of the vacation rental booking including, without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the listing, during the checkout process, or otherwise communicated to you by us or the Vacation Rental Provider prior to your stay. This may include restrictions on age, guests, pets, etc. Further, you acknowledge that if a valid claim is made, you may be liable for any damage you, your guests, or pets (if applicable) have caused to the vacation rental during your booking. You agree that you have proper authority to enter into and accept any Vacation Rental Provider’s applicable terms, damage policy, or cancellation policy on behalf of yourself or your guests. In the event you are found to violate: (i) these Terms, (ii) any rules or restrictions as set forth by a Vacation Rental Provider, or (iii) any applicable law, the Vacation Rental Provider, or Hopper, in its sole discretion or on behalf of a Vacation Rental Provider, may cancel your vacation rental booking. This may include terminating your booking without any refund.
8.8. Ratings. Vacation rental ratings displayed on the Site(s) are intended as only general guidelines, and we do not guarantee or endorse any vacation rental, property manager, or the accuracy of any ratings.
8.9. Taxes and Fees. In connection with facilitating your vacation rental booking transaction, we may charge taxes and fees. This charge includes an anticipated amount to recover the amount we provide to the Vacation Rental Provider in connection with your reservation for taxes owed by the Vacation Rental Provider, or which we remit to a taxing authority on behalf of a Vacation Rental Provider, including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the Vacation Rental Provider, or by us on behalf of the Vacation Rental Provider. We may not always be the entity collecting and remitting taxes to the applicable taxing authorities. The balance of the charge for service fees is a fee we retain as part of the compensation for the services.
8.10. Third-Party Terms of Service. In order to secure your vacation rental reservation, we may be required to provide your information to third-party vacation rental supply aggregators and/or technology or connectivity providers to facilitate the reservation. By providing your information, you acknowledge that we are not responsible for any third-party provider terms and conditions or privacy policy, or any information or content provided for any third-party provider’s terms and conditions or privacy policy.
8.11. Electronic Communications. In connection with your vacation rental booking, we may share information and communicate with third-party Vacation Rental Providers, including property managers, in order to enable such service providers to fulfill a reservation. As a result, third-party service providers, including property managers, may contact you directly to facilitate your booking. You hereby consent to receive such electronic communications from third party service providers in connection with your vacation rental reservation. We are not responsible for the content of such third-party communications including, but not limited to, marketing or promotional materials sent directly to you from a third party service provider, including property managers. You further acknowledge that we may contact third party service providers in order to satisfy your reservation and subsequently contact you via electronic communications to complete your booking.
9. Travel Package Terms and Conditions
9.1. We may offer you the opportunity to book certain travel services which are part of the same trip in a single transaction as a packaged booking (a “Travel Package”). Except as expressly stated in this “Travel Package Terms and Conditions” section, each third-party travel service included in a Travel Package is provided by the applicable third-party Supplier, subject to these Terms as well as the Supplier’s own terms, conditions, and restrictions (including those relating to changes and cancellations) disclosed to you at the time of booking.
9.2. Availability may vary. There may be certain travel services, or features available for purchase in connection with or as a standalone third-party travel service, which may not be available for booking or purchase as part of a Travel Package.
10. Rental Car Bookings Terms and Conditions
10.1. Cancellations. Cancellations or modifications received at any time are subject to the Supplier’s cancellation policies and cancellation fees which could be up to the full amount of the reservation and may also be subject to a Hopper fee.
10.2. No shows. Subject to your rights under Canadian Consumer Laws, no shows are non-refundable and will result in a total forfeiture of any payments made and used by you in connection with the reservation, without credit due.
10.3. Early returns. The early return of car rentals is not eligible for a refund, unless specifically allowed by the car rental company.
10.4. Additional charges. Charges for optional services such as insurance, fuel, additional or underage drivers, and special equipment charges, are not included in your rental, unless otherwise specified, and must be paid directly to the car rental company. Car rental rates do not include collision damage waiver insurance and theft protection unless specified. Please contact your insurance company if you are unsure whether to accept rental car company insurance at the counter. Additional fees may vary by location and are subject to change without notice.
10.5. Rental rates and rental periods. Rental rates are based on 24-hour periods and may be subject to additional fees depending on time of return, including but not limited to hourly rental charges, which will be billed directly to you by the car rental company. Certain car rentals may have a minimum rental period. Any rentals less than the required minimum days may be charged for the minimum rental period.
10.6. Domestic and international rates and considerations. Rentals outside the country in which you reside may require an international driver’s license or compliance with other local requirements. Geographic and cross border restrictions may apply. Local renters and renters driving out of state/country may be subject to additional restrictions.
10.7. Supplier requirements. Car rental companies may have specific requirements with respect to the minimum and maximum driver age, validity of the driver's license, and status of driving record. Some Suppliers charge a surcharge for drivers above or below certain ages, which is collected by the Supplier at the time of pickup. Suppliers reserve the right to deny car rentals for any reason, including past driving records. A Supplier may not accept debit cards.
11. Terms for Additional Products and Features
11.1. The Site(s) may offer from time to time a number of proprietary Hopper products, services, and/or features for sale and/or use. The purchase and/or use of each such product is subject to specified terms and conditions that will be made available to you at the time of purchase and/or use, and the terms and conditions set forth in these Terms. These products are NOT regulated financial products such as insurance, and the specified terms and conditions are not offers to insure or an insurance contract, and do not take the place of insurance obtained or obtainable by you. Availability of these products may vary based on your account, and not all products are available to all customers or on all bookings. The availability of the products is subject to change without prior notice. Additional fees may apply.
12. Price Predictions, Price Watch Notifications, and Sort Order
12.1. The price prediction services and price watch notifications are provided by Hopper, not Royal Bank. These complimentary services provide powerful tools to assist you in finding a great time to book travel and may help you save money. The price prediction ratings displayed on the Site(s) are intended to help you assess how current prices compare to historical averages and forecasted trends. A "Fair" price means it is in line with typical prices for similar trips, a "Good" price means it is better than usual, and a "Great" price means it is considerably lower than average, in each case as determined in accordance with Hopper’s applicable pricing methodology and thresholds. We use reasonable efforts to ensure the accuracy of our predictions based on past data and current trends. However, forecasting price movements in a highly competitive, unpredictable global market has inherent limitations, and no prediction tool can be 100% accurate. Accordingly, we do not guarantee the accuracy of our predictions and shall not be liable for any reliance upon them, except as expressly set forth in the terms of any product purchased by you and/or included at no charge with a purchase via the Site(s). If you opt in to receive price watch notifications for a trip, our tool will track the selected flight(s) and notify you via email when a lower price has been identified, or other price fluctuations are detected. If you want to stop receiving price watch notifications for a particular trip, you can navigate to “Watched Trips” on the “Trips” page and tap “Stop Watching”, to opt out.
12.2. When you search for travel services on the Site(s), Hopper provides you a number of options for displaying, filtering, and sorting the results.
12.2.1. The default flight search results provide you first with the flights identified by our algorithms as “Recommended,” including for example as “Best overall,” “Best quality,” “Best price” or “Fastest.” We use a number of factors to identify a “Recommended” flight, and the recommendation algorithms are not impacted by any fees paid to us.
12.2.2. The Site(s) offers different options to display your search hotel results. You can use the “sort by” setting to order your search results based on price or other specific criteria as may be available to you from time to time. If no specific sort order option is selected, the default hotel search results provide you with a listing of the properties identified as “Recommended” for you based on a number of factors such as price, location, amenities, the popularity of the property, the quality of the content provided by the property and the competitiveness of the property’s rates and availability. In addition, when determining the relative order of properties with similar offers in your search results listings, the recommendation algorithms may be impacted by the compensation received by us in connection with the reservation, and/or in connection with any hotel marketing programs and/or marketing relationships with certain properties. As we continue to improve our services to provide you with the best service, we may change our search results criteria and may test different default sort order algorithms from time to time.
12.2.3. The default vacation rentals search results provide you with an identification of the properties identified as “Recommended” for you based on a number of factors including price, location, and amenities. Our recommendation algorithms are not impacted by any fees paid to us.
12.2.4. The default cars search results provides you first with an identification of cars identified as “Recommended” for you based on a number of factors. In addition, when determining the relative order of rental companies with similar offers in your search results listings, our recommendation algorithms may be impacted by the compensation received by us in connection with the reservation, and/or in connection with any car rental marketing programs and/or marketing relationships with certain car rental companies. As we continue to improve our services to provide you with the best service, we may change our search results criteria and test different default sort order algorithms from time to time.
13. Earning and Redeeming Avion points
13.1. For additional details about the Avion Rewards program and Avion points, please refer to the Avion Rewards Terms & Conditions (https://www.avionrewards.com/terms-and-conditions/index.html).
14. Sellers of Travel Registrations and Disclosures.
14.1 Except as otherwise disclosed to you in connection with your purchased Services, all bookings are made by Hopper (Canada), Inc., a wholly-owned subsidiary of Hopper, organized under the laws of Alberta, Canada.
15. Intellectual Property
15.1. The Site(s) and Services accessed by you pursuant to these Terms, including without limitation all of the text, images, sound, marks, logos, compilations (meaning the collection, arrangement and assembly of information) and other content contained therein, and all software, source or object code, systems, data, and algorithms embodied in or supporting the Site(s) and Services, or otherwise used to deliver the Site(s) and Services, and all intellectual property rights therein including without limitation patent, copyright, trademark rights (collectively, the “Site Property”), is the sole and exclusive property of Hopper and/or of third parties provided under license to, or used with permission by us, and is protected under Canada, United States, and other federal, local, and international laws. We reserve all rights in the Site Property, including without limitation copyright, trademark, patent, and trade secret rights, and no rights in such Site Property are granted except as expressly provided herein. You are hereby granted a limited, personal, non-exclusive, non-transferrable, non-sublicensable, and revocable right to access, download, and use the Site(s) and Services solely for the personal, non-commercial purposes expressly authorized by these Terms, provided that you comply with these Terms.
15.2. Trademarks. The names, logos, service marks and trademarks of Hopper (“Hopper Marks”) and RBC (“RBC Marks”) are the property of Hopper and RBC, respectively. The Hopper Marks and RBC Marks are protected under the laws of Canada, United States, and other countries around the world, and may not be used in connection with any service or products other than those provided by or expressly authorized by Hopper or RBC, as applicable, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Hopper or RBC, as applicable As described below, the Site(s) and Services may also incorporate protected trademarks of third parties, and the use of such trademarks does not constitute an affiliation, endorsement or sponsorship by any third party.
15.3. Third-Party Property. The Site(s) and Services feature the trademarks, service marks, images, logos, and data of third parties, including those of third-party travel service partners (“Third-Party Property”). Each third-party owner retains all rights in such Third-Party Property. Any use of such Third-Party Property provided or displayed in the Site(s) and Services, inures solely to the benefit of their respective owners. Our use of such Third-Party Property does not imply any affiliation or relationship between us and the third party nor any endorsement of the Site(s) and Services by such third party.
15.4. Digital Millennium Copyright Act. Hopper respects the intellectual property of others. We have a policy of prohibiting users from posting materials that infringe the copyright, trademark rights or other intellectual property rights of others. If you believe that your copyrighted work has been copied and is accessible on the Site(s) or through the Services in a way that constitutes copyright infringement, please provide Hopper with notification containing the following information required by the Digital Millennium Copyright Act, 17 U.S.C. §512 (“DMCA”) to Hopper, Attention: Legal Department, 265 Franklin Street, Suite 1702, Boston, MA 02110, USA or via email to legal@hopper.com:
15.4.1. Information reasonably sufficient to permit us to contact the party alleging infringement, including an email address;
15.4.2. Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works allegedly have been infringed, then a representative list of such copyrighted works;
15.4.3. Identification of the material that is claimed to be infringing and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the allegedly infringing material, e.g., the specific Site(s) screenshot;
15.4.4. A statement that the party alleging infringement has a good-faith belief that use of the copyrighted work in the manner complained of is not authorized by the copyright owner or its agent, or is not otherwise permitted under the law;
15.4.5. A statement that the information in the notification is accurate, and under penalty of perjury, that the party alleging infringement is authorized to act on behalf of the copyright owner of the work that allegedly has been infringed; and
15.4.6. A physical or electronic signature of a person authorized to act on behalf of the copyright owner certifying the statements and information provided.
UNDER U.S. FEDERAL LAW, IF YOU KNOWINGLY MISREPRESENT THAT ONLINE MATERIAL IS INFRINGING, YOU MAY BE SUBJECT TO CRIMINAL PROSECUTION FOR PERJURY AND CIVIL PENALTIES, INCLUDING MONETARY DAMAGES, COURT COSTS, AND ATTORNEYS’ FEES.
15.4.7. Repeat Infringer Policy. In accordance with the DMCA and other applicable law, Hopper has adopted a policy of terminating, in appropriate circumstances, and at Hopper’s sole discretion, users who are deemed to be repeat infringers. Hopper may also, at its sole discretion, limit access to the Site(s) and/or Services by any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
The process described in this Section 15.4 applies to the extent required by applicable U.S. law. If you are located outside the United States, copyright complaints may be handled differently, in accordance with applicable local laws.
15.5. Feedback. You have no obligation to provide us with ideas, suggestions, recommendations, enhancement requests, testimonials, endorsements, product reviews or information regarding your experience using the Site(s) and Services (“Feedback”), or any testimonials, endorsements, or product reviews of the Site(s) or Services or any third party travel provider, products or services purchased through the Site(s) or Services (collectively and together with any included photos, images, media or attachments, “Reviews”). Any Feedback or Reviews that you submit to or about Hopper shall be governed by this section and all other applicable sections of these Terms. You acknowledge and agree that Hopper is under no obligation to examine or use in any way any Feedback or Reviews. Any opinions expressed in any Reviews displayed on the Site(s) are those of our users or the users of our partners, and not of Hopper. Hopper is not responsible for reviewing or validating any Reviews provided to it by third parties.
15.5.1. Feedback License Grant. If you submit Feedback to or about Hopper, either directly or indirectly via a third-party review site or a survey initiated by us, then you grant us a non-revocable, non-exclusive, worldwide, royalty-free license that is sub-licensable and transferable, to make, use, reproduce, publicly display, distribute, sell, modify or publicly perform the Feedback in any manner without any obligation, royalty or restriction based on intellectual property rights or otherwise.
15.5.2. Reviews License Grant. If you submit any Reviews, whether through the Site(s) or Services, via email, any links or portals provided by us, any third-party review sites, or otherwise, you grant us a non-revocable, non-exclusive, worldwide, royalty-free, license that is sub-licensable and transferable, to (a) host, use, reproduce, modify, run, adapt, translate, distribute, publish, sell, create derivative works from and publicly display and perform such Reviews, in any manner, in any media, now known or hereafter devised; (b) make your Reviews available and let others do the same; and (c) use the name and/or trademark that you submit in connection with such Reviews; in each case, without any obligation, royalty or restriction based on intellectual property rights or otherwise. You acknowledge that we may choose to provide attribution of your Reviews at our sole discretion (or, if you are a consumer resident in the UK or EU, at our reasonable discretion). You further grant us the right to pursue at law any person or entity that violates your or our rights in your Reviews. If it is determined that you retain moral rights (including rights of attribution or integrity) in your Reviews, you hereby declare that, to the extent permitted by applicable law, (w) you do not require that any personally identifying information be used in connection with the Review, or any derivative works of or upgrades or updates thereto; (x) you have no objection to the publication, use, modification, deletion and exploitation of your Review by Hopper or its licensees, successors and assigns; (y) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of your Reviews; and (z) you forever release Hopper and its licensees, successors and assigns, from any claims that you could otherwise assert against Hopper by virtue of any such moral rights.
15.5.3. Reviews Acknowledgements. You certify, acknowledge and agree that (a) your Reviews are non-confidential and non-proprietary; (b) you own or have the necessary licenses, rights (including copyright and other proprietary rights), consents and permissions to publish and otherwise use (and for Hopper to publish and otherwise use for any commercial purposes everywhere in the world and forever) your Reviews as authorized under these Terms (including without limitation any images, photos or media included in your Reviews); (c) your Reviews do not infringe on the privacy rights, copyright, trademark rights or other intellectual property rights, or any other rights of third parties; (d) your reviews do not contain any viruses or any other materials which may have a detrimental effect on or cause damage to the review portals through which they are submitted; (e) your Reviews are truthful and represent your own actual experiences with and genuine opinions of the relevant product or service; and (f) you have not been offered any incentive or payment to write your Reviews, whether from Hopper or the service provider reviewed (or, in the event that you have, you have included in your Review appropriate, clear and conspicuous disclosures to that effect). You expressly certify, acknowledge and agree that your Reviews do not contain any material that is, or potentially is, offensive, illegal, defamatory, abusive, indecent, or blatant expressions of bigotry, racism, sexism, ageism, hatred or profanity, any information about illegal activities, any material promoting harm or injury to any group or individual, any material likely to breach confidence, copyright, privacy or other rights, nor any material that is defined as prohibited content or potentially prohibited content or is illegal content under applicable laws. You acknowledge that we retain the right in our sole discretion, to the extent permitted by applicable law, to remove, screen, translate or edit without notice any Reviews posted or stored on the Site(s) or through the Services at any time and for any reason, or to have such actions performed by third parties on our behalf subject to applicable law. You further acknowledge and agree that you accept full responsibility for any legal claims against Hopper in relation to your Reviews, and that you will be solely liable for any damages resulting from not complying with the terms of this section and for any other harm to Hopper or any third party resulting from your Reviews. Hopper does not accept any responsibility or liability for, and does not claim any endorsement of or affiliation with, any Review.
16. Disclaimer of Warranties
16.1. Subject to your rights under the Canadian Consumer Law and any other applicable laws, and except as expressly set out in these Terms, the Site(s) and Services, including without limitation Hopper’s price predictions and recommendations, are provided on a “AS IS” and “AS AVAILABLE” basis. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, HOPPER DISCLAIMS, WITH RESPECT TO THE SITE(S), THE SERVICES, AND ALL CONTENT THEREIN, ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. Hopper does not warrant that the Site(s) or Services will operate error-free or without downtime. Hopper may pause or interrupt the Site(s) or Services at any time, and users should expect periodic downtime for updates. Hopper does not warrant or make any representations regarding the use or the results of the Site(s) or Services in terms of their correctness, accuracy, reliability, timeliness, completeness, currentness, or otherwise, including, without limitation, the safety, quality, and/or timing of any travel service purchased from third-parties via the Services. Hopper shall not be liable for delay, damage, or failure in performance resulting from causes beyond Hopper’s reasonable control, including, without limitation, delays and other problems inherent in the use of the internet and electronic communications, force majeure, or the actions or omissions of third-parties. All content in the Site(s) and Services is provided for informational purposes only. Reliance on any information provided through the Site(s) or Services is solely at your own risk, including, without limitation, third-party travel services information, and Hopper predictions and recommendations. While unanticipated, errors and bugs may occur in the Site(s) and Services from time to time that may impact your booking. This may result in incorrect pricing or other offers.
16.2. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THESE ABOVE EXCLUSIONS MAY NOT FULLY APPLY TO YOU.
17. Limitation of Liability
17.1. Consumer rights under Canadian Consumer Laws. If you are a consumer to which Canadian Consumer Laws apply, you have certain rights in connection with purchases and bookings made via the Site(s) and Services. Nothing in these Terms or any rules and restrictions limits, excludes or modifies any rights you have that cannot lawfully be limited, excluded or modified.
17.2. Our liability. Hopper operates the Site(s) and Services, and the Suppliers provide the travel services to you. To the maximum extent permitted by law, Hopper, and its affiliates, directors, officers, employees, workers, agents and/or subcontractors, will not be liable for:
● any travel services that the Suppliers make available to you;
● the acts, errors, omissions, representations, warranties or negligence of any Suppliers, or
● for any personal injuries, death, property damage or other damages or expenses resulting from the above.
Subject to the limitations in these Terms and Canadian Consumer Laws, Hopper, and its affiliates, directors, officers, employees, workers, agents and/or subcontractors, shall not be liable for any direct, indirect, punitive, special, incidental or consequential losses or damages arising from:
● the travel services
● the use of the Site(s) and Services
● any delay or inability to use the Site(s) and Services, or
● the use of links from the Site(s) and Services,
whether based in negligence, contract, tort, strict liability, consumer protection statutes, or otherwise, and even if the relevant person has been advised of the possibility of such damages.
If Hopper is found liable for any loss or damage under these Terms, then, to the maximum extent permitted by law, Hopper shall only be liable to you for direct damages that were:
● reasonably foreseeable by both you and us (or our Suppliers as applicable)
● actually suffered or incurred by you, and
● directly attributable to our actions (or the actions of our Suppliers as applicable),
and in the event of any liability of us, such liability will in no event exceed, in total, the cost paid by you for the travel services in question.
This limitation of liability reflects the allocation of risk between you and Hopper. The limitations specified in this section will survive and apply even if any limited remedy specified in these Terms is found to have failed its essential purpose. The limitations of liability provided in these Terms inure to the benefit of Hopper.
17.3. Inaccurate Information. The Suppliers provide us with information describing the travel services. This information includes travel service details, photos, rates and any relevant rules and restrictions, etc. We display this information through the Site(s) and Services. The Suppliers are responsible for ensuring that such information is accurate, complete and up to date. We will not be liable for any inaccuracies in such information (and this also includes property ratings and reviews which are intended as guidance only and may not be an official rating), save to the extent that such inaccuracies are caused by our negligence or wilful misconduct. We do not, to the extent permitted by law, make guarantees about the availability of specific travel services. Photos and illustrations on the Site(s) and Services are provided as a guide to show you the level and type of accommodation only.
17.4. Unexpected events beyond our control. Every unexpected event beyond our control, or force majeure, including the interruption of means of communication or a strike (by airlines, properties or air traffic controllers, as applicable), will lead to the suspension of the obligations in these Terms that are affected by such event. In such a case the party affected by the event will not be liable as a result of the inability to meet such obligations.
18. Indemnification.
18.1 If you use the Site(s) or Services for Commercial purposes, you agree to indemnify and hold harmless Hopper and its officers, directors, employees, agents, and affiliated companies against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses, including reasonable legal and accounting fees, caused by, arising out of, or related to your use of the Site(s) or Services, breach of these Terms, or the use of any products or services purchased via the Site(s) or Services.
19. Booking for Others.
19.1 If you use the Site(s) or Services to make a booking on behalf of another individual, you are responsible for the accuracy and completeness of the information provided and for ensuring that the traveller complies with applicable terms. You will be responsible for any losses arising from errors or omissions in relation to information you provide for a third party booking and for any breach of these Terms by you or by the traveller. You will indemnify Hopper and its officers, directors, employees, agents, and affiliated companies against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses, including reasonable legal and accounting fees, caused by, arising out of, or related to your provision of inaccurate or incomplete information and/or any breach of these Terms by you or by the traveller.
20. Complaints.
20.1 We are here to help you with any queries or complaints you have in relation to your booking or use of the Site(s) and Services. Please raise any issues you experience to us, or to the relevant Supplier, as soon as possible after they arise. This will enable us to try to resolve the issue at the earliest opportunity. You can contact our customer service team by calling: +1-877-636-2870 (toll-free number).
21. CLASS ACTION WAIVER
21.1. This section applies solely to individuals residing outside the provinces of Quebec, Ontario, Saskatchewan, British-Columbia and Alberta. To the extent permitted by applicable law, any dispute or claim, whether in court or otherwise, shall be pursued exclusively on an individual basis. You acknowledge and agree that you are not entitled to bring, join, or participate in any dispute as part of a class action, collective action, or any other proceeding in which a party seeks to act in a representative capacity on behalf of others.
22. Additional Terms.
22.1 These Terms constitute the entire agreement of the parties as to its subject matter, and supersede all prior written and oral representations and discussions between the parties. The Terms shall be governed by the laws and subject to the exclusive jurisdiction of the courts of Alberta, Canada, without reference to principles of conflicts of laws. If we choose not to enforce any part of these Terms or delay enforcing it, this will not affect our right to enforce the same part later (or on a separate occasion) or the rest of these Terms. You may not assign any of your rights arising under these Terms without our written consent. If any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, then these Terms will remain in full force and effect and will be reformed to be valid and enforceable while reflecting the intent of the parties to the greatest extent permitted by law. The provisions of these Terms are entered into for our benefit and your benefit, and there shall be no third-party beneficiaries to these Terms. In the event of a conflict between these Terms and any other agreement, terms, or policy we provided to you, directly or indirectly, these Terms shall prevail.
23. Updates and Changes.
23.1 We may make changes or updates to these Terms at any time, at our discretion. We will provide notice of such changes by publishing an amended version of these Terms within the Site(s), and changes shall be effective upon publication. It is your responsibility to monitor the Site(s) regularly for changes to these Terms. You agree that if you do not agree to any such change, you shall immediately stop using the Site(s) and Services. Your failure to do so, or continued use of the Site(s) or Services, shall constitute agreement to these Terms as so amended. We reserve the right, in our sole discretion, at any time and from time to time to modify, suspend, or discontinue, temporarily or permanently, the Site(s) or the Services (or any part thereof), or any promotions, with or without notice.
Date last updated: May 28, 2026