You may be eligible to receive compensation and/or a rebooking service directly from your airline even if you do not purchase any travel flexibility services offered by Hopper Technology Services (“HTS”) on its websites and apps made available to you by its business partners.
As part of its mission to provide a more seamless and flexible experience for air travel booked through its mobile application and website, HTS may offer travel flexibility services available for purchase alongside your flight. For example, a cancellation service add-on makes an otherwise non-refundable flight refundable by HTS should you choose to cancel the flight. A rebooking service add-on provides rebooking options from a variety of airlines to a purchaser in the event their flight is delayed or canceled on the day of travel. All of these services are provided through an in-app self-help experience and/or with the assistance of HTS customer support, and do not require that you submit any additional materials or proof.
It is important that you understand any compensation and/or rebooking services that you may be eligible to receive from your airline by law in the event your flight experiences a delay or cancellation. It is also important to familiarize yourself with your airline’s refund policy. This page provides initial resources about the options that may be available to you under your local laws and regulations.
United States law does not currently require compensation in the event of most flight disruptions, but certain airline policies may nonetheless entitle you to compensation in certain circumstances. For additional details, refer to the Cancellation and Delay Dashboards maintained by the Department of Transportation.
If you believe an airline has not provided you with what you are entitled under the airline’s policies, the first step is to contact the airline. If you are not satisfied with the airline’s response, you may file a complaint with the Department of Transportation.
Under Canada’s Air Passenger Protection Regulations, you may be entitled to compensation in the event of a flight disruption. The amount of compensation (if any) to which you are entitled will depend on a number of factors, including among others the size of the airline, whether the situation leading to the flight disruption was within our outside of the airline’s control, and the length of delay or other disruption you experience.
For all types of flight delays or cancellations, your airline must ensure you reach your final destination. When a flight is canceled, or once a delay reaches 3 hours, an airline must also offer alternate travel arrangements in the same class of service and using a reasonable route. The airline must rebook you on the next available flight operated by them or an airline with which they have a commercial agreement.
If the situation is within the airline's control (whether or not it's related to safety) and that next available flight would not leave within 9 hours of the original departure time, a large airline must rebook you on a flight operated by any airline. If a large airline is unable to rebook you on a flight leaving the same airport within 48 hours of the original departure time, the airline has to book you on a flight leaving another airport, if there is an option nearby.
To claim compensation, you must first contact your airline. If the airline does not respond within 30 days or if you are unsatisfied with the airline’s response, you may file a complaint with the Canadian Transportation agency.
For additional details, refer to the Air Passenger Protection Regulations and this overview from the Canadian Transportation Agency.
European Union air passenger rights apply (i) If your flight is within the EU and is operated either by an EU or a non-EU airline; (ii) If your flight arrives in the EU from outside the EU and is operated by an EU airline; (iii) If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline, provided that you have not already received benefits (compensation, re-routing, assistance from the airline) for flight-related problems for this journey under the relevant law of a non-EU country.
The amount of compensation (if any) to which you are entitled will depend on a number of factors, including among others the length of the disruption and the causes of the disruption. For example, you may be entitled to compensation if you are delayed in arriving at your destination by more than three hours, unless the delay is due to extraordinary circumstances such as adverse weather conditions. In the event of cancellation, you are generally entitled to the choice of one of: reimbursement, a new flight to your destination at the earliest opportunity, or a new flight to your destination at a later date of your convenience under comparable transport conditions.
If you believe you are entitled to compensation, the first step is to contact your airline – the EU has made a standard form available for that purpose. If the airline does not respond or does not satisfactorily address your complaint, you can follow the next steps laid out here.
For additional details, refer to Regulation (EC) No 261/ 2004 and this overview of EU air passenger rights.
UK law applies to your flight if the flight is (i) departing from an airport in the UK on any airline, (ii) arriving at an airport in the UK on an EU or UK airline; or (iii) arriving at an airport in the EU on a UK airline.
The amount of compensation (if any) to which you are entitled in the event you experience a disruption will depend on a number of factors, including among others the notice given to you in advance of the disruption, the scheduled length of your flight, and the length of the disruption that you experience. As for cancellations, in general airlines providing flights covered by the UK rules described in this section are required to offer you the choice of a refund or an alternative flight.
The first step in claiming compensation is to contact your airline, following the process described here, which may include filling out an airline’s standard form asking for information it believes is necessary to process your claim. If your airline is unresponsive or you are unhappy with their response, further escalation steps may be available, again as described at the link.
For additional details, refer to the UK Civil Aviation Authority’s page on cancellations and delays.
Flights within Australia, international flights departing Australia, and international flights to Australia booked through an airline’s Australian website are subject to basic consumer rights known as consumer guarantees. This includes a guarantee that services be provided to you within a reasonable time. Currently there are no bright line rules for what “reasonable time” means, and what is reasonable in each case will depend on many different factors.
Whether an airline has failed to meet the consumer guarantee on the basis of your flight having been delayed or canceled will ultimately depend on the length of the delay, whether the delay or cancellation was within the airline’s control, and whether the airline has provided a replacement flight. In certain circumstances, you may be entitled to a refund or a different replacement flight. To start the process of determining the compensation, if any, to which you are entitled, the first step is to contact the airline. The airline may require you to provide flight information and other materials to support your claim. Refer to the Australian Competition and Consumer Commission’s page on flight delays and cancellations for more details.
Flights to, from or within Brazil, or any airline tickets issued in Brazil are subject to basic consumer rights in the event of certain delays and cancellations, including rights to material assistance and to be rebooked or receive a refund.
If your flight is canceled or delayed by more than four hours, the airline must provide you with choices that include a full refund of the flight if you decide not to travel or a rebooking on the next available flight, even if it’s on a different airline. There are also certain rights to information, meals and accommodation that kick in at different delay thresholds starting at one hour. For additional details, refer to the National Civil Aviation Agency (ANAC) website.
Please note that HTS makes this page available as a free service to provide general information about certain passenger rights regimes in select countries and not for the purpose of providing any legal advice whatsoever. HTS makes no representation as to the accuracy or completeness of this page as the underlying information may frequently change. If you have any questions about what is, or is not, available to you in connection with your specific flight, please contact your airline. This webpage contains links to government websites that are not controlled or maintained by HTS, and as such HTS is not responsible for the content of those websites.
Date Last Updated: March 4, 2025
HTS is the travel agency, fintech provider, and modern e-commerce platform that can grow and power your business.
© 2026 Hopper Inc.
© 2026 Hopper Inc.
