Virgin Australia launches Cancel for Any Reason powered by HTS

Virgin Australia and HTS, the B2B division of Hopper, have partnered to introduce Cancel For Any Reason, giving customers more flexibility when booking their travel. This new option, integrated directly into Virgin Australia's booking flow, offers customers the ability to cancel their Economy Lite or Choice airfares for any reason, for a fee.

When booking eligible flights through the Virgin Australia website, customers can now choose to purchase Cancel For Any Reason, providing them with a refund option of either 80% or 100% of their original airfare (including taxes but excluding additional ancillary costs like extra baggage or seat selection), when cancelling within the specified timeframes*. This provides customers with flexibility beyond standard fare rules for Economy Lite and Choice, offering peace of mind if their travel plans need to change.

Virgin Australia Chief Commercial Officer, Dave Emerson said, “We’re always looking for ways to enhance the travel experience for our guests, and this partnership with HTS allows us to offer even greater flexibility when booking with Virgin Australia. Cancel For Any Reason gives our customers more control over their travel plans, providing peace of mind while also supporting our commitment to innovation in the travel space.”

“Flexibility is top of mind for modern travellers at every fare class,” said Dakota Smith, President & Co-Founder of Hopper. “Cancel For Any Reason provides a cutting-edge solution that offers price conscious customers the optionality they are seeking. We are proud to support an industry-leader like Virgin Australia to create great experiences for travellers.”

ABOUT VIRGIN AUSTRALIA

The Virgin Australia Group is one of the largest Australian airlines operating an extensive domestic network as well as short-haul international services, charter and cargo operations, and its loyalty program, Velocity Frequent Flyer. The Group boasts more than 12 million Velocity members who can use their Points to redeem flights to over 600 destinations around the world through Virgin Australia and an extensive list of international partner carriers.

About HTS

HTS, a leading global travel technology platform, uses its data advantage and AI-driven travel technology to help partners address modern traveler needs. The company has developed several unique fintech ancillaries that address everything from pricing volatility to trip disruptions. Working with the world's leading banks, airlines and travel providers, HTS supercharges its partners’ direct channels with its travel fintech, AI, and e-commerce products.

*Cancel For Any Reason can be used to cancel a booking up to 24 hours before the scheduled departure time of the first flight on the original booking, except if changes have been made to the booking. Cancel for Any Reason is issued by Virgin Australia, subject to additional Cancel for Any Reason Terms & Conditions

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