Fintech Ancillaries | Airlines
Cancel for Any Reason
Drive incremental revenue by offering refundability as an ancillary service and delight customers with simple cancellation and automated refund flows.
Cancel for Any Reason has an NPS score of 49 around among customers who have used the service.
Users who exercise the product are 5.8x more likely to repurchase on future bookings.
HTS and Hopper delivered over $39 million in refunds to customers who exercised their flexibility products like Cancel for Any Reason in 2023.
what IT OFFERS
Earn more ancillary profit
Offer Cancel For Any Reason on your airline’s site as an optional ancillary for price-conscious customers who value a la carte flexibility.
Travelers enjoy simple cancellation and automated refund for truly any reason.
Airlines retain ticket value if the customer cancels the flight, as refunds are 100% paid by HTS.
Airlines generate revenue from the ancillary fee and can resell the seat as the PNRs are released in real-time.
A CLOSER LOOK
Go above and beyond traditional offerings
Our products are designed to add utility to travelers, ensuring that they have a great experience and will purchase them again and again.
We focus on ease of use, automation, and repeat purchase rates more so than one-off profit margins.
Cancellation, truly for any reason — no questions asked.
Exercise rate is above 10%.
PSS updated with cancellations in real-time.
100% of customers who seek reimbursement receive it.
High customer satisfaction with an NPS of 49.
Profitable, with an average gross margin of ~50%+.
Let’s get started
Want to learn more about how HTS can supercharge your business?
HTS (Hopper Technology Solutions) is the travel agency, fintech provider, and modern e-commerce platform that can grow and power your business.
© 2024 Hopper Inc.
© 2024 Hopper Inc.