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Fintech Ancillaries | Airlines

Cancel for Any Reason

Drive incremental revenue by offering refundability as an ancillary service and delight customers with simple cancellation and automated refund flows.

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Heart
Delight customers

Cancel for Any Reason has an NPS score of 49 around among customers who have used the service.

Up (1)
Drive adoption

Users who exercise the product are 5.8x more likely to repurchase on future bookings.

Money
Deliver value

HTS and Hopper delivered over $39 million in refunds to customers who exercised their flexibility products like Cancel for Any Reason in 2023.

what IT OFFERS

Earn more ancillary profit

Offer Cancel For Any Reason on your airline’s site as an optional ancillary for price-conscious customers who value a la carte flexibility.

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Filter

Travelers enjoy simple cancellation and automated refund for truly any reason.

Refund

Airlines retain ticket value if the customer cancels the flight, as refunds are 100% paid by HTS.

Money

Airlines generate revenue from the ancillary fee and can resell the seat as the PNRs are released in real-time.

A CLOSER LOOK

Go above and beyond traditional offerings

Our products are designed to add utility to travelers, ensuring that they have a great experience and will purchase them again and again.

We focus on ease of use, automation, and repeat purchase rates more so than one-off profit margins.

fintech

Cancellation, truly for any reason — no questions asked.

Up

Exercise rate is above 10%.

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PSS updated with cancellations in real-time.

Star

100% of customers who seek reimbursement receive it.

Heart

High customer satisfaction with an NPS of 49.

Money

Profitable, with an average gross margin of over 50%.

Let’s get started

Want to learn more about how HTS can supercharge your business?

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HTS (Hopper Technology Solutions) is the travel agency, fintech provider, and modern
e-commerce platform that can grow and
power your business.

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