Terms and Conditions: HSBC Rewards | Travel with Points
Thank you for using the HSBC Rewards | Travel with Points service provided by Hopper Technology Solutions (“HTS”) within, and/or accessible from, HSBC Singapore’s website and/or mobile properties (the “Service”). The terms “HSBC Singapore” or “HSBC” as used in these terms and any documents referenced herein (“Terms”) means HSBC Bank (Singapore) Limited, 10 Marina Boulevard, #48-01, Marina Bay Financial Centre, Singapore 018983. The terms “Hopper,” “Hopper Technology Solutions,” “HTS,” or “we” or “us” means Hopper Inc., with offices at 5795 Ave. de Gaspé, Montréal, Québec, H2S 2X3, Canada. Some of the Services provided by Hopper through the Sites may be offered and/or provided by Hopper (USA), Inc. and/or other HTS-affiliated companies.
These Terms govern your access and use of the Sites and Services that enable you to:
check timetables and ticket prices for a wide range of travel products and make bookings and payment directly for such products and related products and services provided by independent third-party travel partners; and
purchase ancillary travel flexibility products including products such as Price Freeze, Premium Disruption Assistance, and Cancel For Any Reason ("Ancillary Travel Products") provided by HTS.
As used in these Terms, the “Travel Platform” refers to the HSBC Rewards | Travel with Points platform and services provided by HTS as described herein. HTS provides, pursuant to an agreement with HSBC the materials contained on the Services website and mobile properties within and/or accessible from the HSBC websites and mobile properties, which hereinafter will be referred to as the “Sites,” as a Service to HSBC (Bank) Singapore Limited customers only. HTS requires that all visitors to the Sites adhere to the following Terms and Conditions. By accessing the Sites and any of its pages, you indicate your acknowledgement and acceptance of the Terms and Conditions set forth below without limitation or qualification. If you do not agree to these Terms, you may not access or use the Sites.
From time to time, HTS may change these terms by posting updates to this Site. We recommend that you review them on a regular basis.
You should also read HTS’s separate Privacy Notice, which explains how HTS handles and uses the data that HTS collects when you use the Sites and Services, and which is incorporated by reference in these Terms and Conditions. By agreeing to these Terms and Conditions, you also consent to the collection and use of data as set forth in HTS’s Privacy Notice.
Third-party travel services available for purchase via the Sites are offered by unaffiliated third-parties and may be provided subject to the respective terms and conditions and privacy policies published by such third parties.
1. Use of the Services and Sites
1.1. The Services and the Sites are made available by HTS to eligible HSBC credit card holders, as determined by HSBC. By using the Sites, you represent and warrant that any profile information you submit is true and accurate, that you are 18 years of age or older and fully able and competent to enter into and abide by these Terms and Conditions.
1.2. Except as otherwise expressly provided in these Terms and Conditions, the Services and Sites are for personal, non-commercial use only. You may only use the Services and Sites to make legitimate reservations or purchases for you or other persons for whom you are authorized to act. You represent and warrant that you are not using the Services and Sites on behalf of any other third person or entity, or for any commercial purpose. You shall not use the Services and Sites to make any speculative, false, fictitious, unauthorized or fraudulent reservations.
1.3. You may not use the Services and Sites if you are identified on any government list of prohibited, sanctioned, or restricted parties, or if you are located in a country that is subject to a government embargo.
1.4. While you may make copies of information related to your booked travel reservations, you may not attempt to access, copy, decompile, disassemble, or reverse-engineer, distribute, sublicense, publish, interrupt, destroy, or interfere with the source code, libraries, databases, algorithms, data, or HSBC or HTS systems or networks that make up the Services and Sites, or attempt to circumvent any security controls included in the Services and Sites. You may not attempt to access the Services and Sites using any automated tools, including without limitation the use of bots, spiders, crawlers, scrapers or other similar tools, or other technology not authorized by HSBC and/or HTS. You may not deep-link to any portion of the Services and Sites (including, without limitation, the purchase path for any travel services) or frame, mirror or otherwise incorporate any part of the Services and Sites into any other app or site without HTS’s prior express written authorization. You may not use the Services and Sites for any purpose that is fraudulent or deceptive. If your right to access the Services and Sites has been previously revoked by HSBC and/or HTS, or is otherwise not authorized by HSBC, all use of the Services and Sites is prohibited.
1.5. We reserve the right to refuse access to the Services and Sites or to limit or take away your access at any time and may take all available legal recourse for actual or suspected violations of these Terms and Conditions, including cancellation of bookings and closure of your HSBC card account. Any delay by HTS in taking such actions does not constitute a waiver of HTS’s rights to enforce these Terms and Conditions. By making the Services and Sites available for your use, HTS does not consent to act as your agent or fiduciary. Use of the Services and Sites is void where prohibited.
1.6. As a condition of your use of this Site, you warrant that you will not use this Sites for any purpose that is unlawful or prohibited by these Terms and Conditions.
1.7. Contacting Support. To contact support in relation to the travel services and/or Ancillary Travel Products first log in to the HSBC mobile app and/or the Sites. Then you can contact customer support either by entering the in-app chat option provided to speak with a virtual agent, or by phone at +65 800 321 2058 (toll free) or +65 6709 1157 (international) to speak with a live agent, or by accessing the support page from the trip you have already booked.
2. Third-Party Travel Services; Third-Party Websites
2.1. The purchase of third-party travel products and services through the Services and Sites will be governed by and subject to additional terms and conditions from the providers of those services (e.g. airlines, hotels, car rental providers) (“Suppliers”), and subject to laws and regulations imposed by government entities. By making a booking with a third-party travel service Supplier, you agree to abide by all such terms, laws, and regulations. Where possible, HTS will make these terms available to you on the Sites, and/or as links accessible from the Sites. However, additional applicable terms may be provided on the third-party Supplier’s website, for example, an airline’s cancellation or refund policy. Please read these additional provider terms and conditions carefully prior to purchase, and ensure that you understand the full terms applicable to your airfare or other third-party service. If you make bookings on behalf of another person(s) with their authorization, you agree that you will inform such other person(s) about these Terms and any third-party terms, rules and restrictions that apply to the bookings made on their behalf. You understand and agree that any violation of third-party Supplier terms of service may result in a cancellation of your bookings, denial of service, and forfeit of any amounts paid, subject to applicable law. Except to the extent required by the Singapore Consumer Protection (Fair Trading) Act or any other Singaporean consumer law (hereinafter “Singaporean Consumer Laws”) neither HTS nor HSBC is not responsible for any damages resulting from your violation of third-party Supplier terms.
2.2. Some of the websites referenced as links herein are not under the control of HTS, but rather are exclusively controlled by third parties. You should review the terms applicable to any third-party site that you choose to access. Accordingly, HTS makes no representations whatsoever concerning such websites. Although HTS may provide a link to a third party, such a link is not an authorization, endorsement, sponsorship or affiliation by HTS with respect to such website, its owners or its providers. HTS is providing these links only as a convenience to you. HTS has not tested any information, products or software found on such websites and therefore cannot make any representations whatsoever with respect thereto. It is up to you to take precautions to ensure that whatever you select is free of such items as viruses, worms, trojan horses and other items of a destructive nature. IN NO EVENT WILL HTS, OR ITS AFFILIATED COMPANIES, BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES FOR ANY USE OF ANY HYPERLINKED WEBSITE, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR INFORMATION HANDLING SYSTEM OR OTHERWISE, EVEN IF WE ARE EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
3. Payment Methods; Payment Authorizations
3.1. Payment Methods. Customers with a Singapore-issued, eligible HSBC Singapore credit card can book travel reservations for flights, hotels, car rentals and Ancillary Travel Products on the Sites and may pay via reward redemptions, travel credits, and/or an eligible HSBC Singapore credit card. Reward redemptions that are included as part of your transaction will be deducted from your reward program account. Travel Credit usages that are included as part of your transaction will be deducted from your Travel Platform Credit account, as explained below in the Travel Credit section. Payments by credit card will appear on your monthly card statement as “HSBC Trvl”. You may view the specific airline you booked with (each, a "Supplier" and collectively, "Suppliers") on the Sites under My Trips.
3.2. In order to make purchases from HTS and/or from third-party travel service Suppliers (e.g., airlines, hotels, rental car providers, property managers, etc.) using the Services and Sites, you may use an authorized HSBC-issued payment instrument or account. To complete a purchase, you may need to provide additional information, which will be stored together with information about your HSBC payment account. You agree: (i) to provide and maintain accurate, current and complete information for your Services account, (ii) to maintain the security of your account by not sharing, disclosing, or making available access credentials to any unauthorized person, and (iii) to notify HTS promptly if you discover or otherwise suspect any security breaches relating to your use of the Services and Sites. You agree to be responsible for all activities and purchases that occur on the Sites using your Services account, and you accept all risks of unauthorized access to your Services account resulting from any act or omission by you in violation of these terms.
3.3. You may change the payment instrument associated with your Services account or add additional authorized payment instruments at any time. By linking an authorized payment instrument to your Services account, you represent to HTS that you are an authorized user of the payment instrument. You are responsible for ensuring that the payment instrument(s) associated with your Services account is at all times current, non-expired, and valid for payments.
3.4. You authorize HTS, and/or applicable third-party travel service Supplier, to charge your linked or entered payment instrument(s) for the total amount of all purchases or other payment transactions initiated via the Services and Sites using your HSBC payment instrument or account, as necessary to complete the purchase, payment or other financial transaction requested or agreed to by you, including without limitation all fees and taxes. In some cases, HTS may pass your payment instrument(s) to a third party travel service Supplier (such as an airline, rental car service, property manager or hotel) in order to process your authorized payment. By making a booking, you authorize such transfer of your payment instrument. In the event you are entitled to a reversal, refund, chargeback, or other adjustment associated with a transaction you made using your payment instrument, you also authorize a credit to your payment instrument(s) by HTS as necessary to execute that transaction.
3.5. In the event that a charge to any payment instrument fails, you agree to link a new, valid payment instrument within three (3) business days of notification by HTS. Your Services account will be disabled, and all purchased products and third party travel services may be cancelled, until a valid payment instrument is provided and the outstanding uncharged balance is resolved. You further authorize HTS to attempt to re-submit any failed charge to any payment instrument(s) associated with your account at subsequent times until successful. HTS is not responsible for any charges imposed by the issuer of your payment instrument as a result of any failed charge or re-charge by HTS. To the extent that HTS is unable to successfully charge any payment instrument linked to your HTS account as payment for authorized transactions for more than thirty (30) days, you understand and agree that HTS may employ a collection agency or other business in an effort to collect any outstanding debts and fees associated with your HTS account, and you will not contest the use of a third party to collect the debt and fees owed to HTS. You agree that you will be responsible for any legal, court, arbitration or collection agency fees associated with rectifying your HTS account and all monies owed thereunder. You agree that HTS or any agency or business employed by HTS, has the right to contact you and your heirs via telephone, email or (if not prohibited by law) in-person using the information you provided upon registration or during any contact with HTS, or any other publicly available or attainable information, in an effort to collect any monies and fees owed to HTS, whether specifically referenced in these Terms and Conditions or not, and such contact may be made in a manual or automated fashion.
3.6. Unauthorized Transactions; Lost Devices. If any transaction receipt received by you appears incorrect, or was unauthorized or fraudulent, you shall notify HTS immediately, by contacting HTS Support. In the event that you lose any mobile device on which an App linked to your Services account is installed, you shall notify Hopper immediately by contacting HTS at privacy@hopper.com. You should always secure any device on which any App used to access the Services is installed.
3.7. HTS or the third-party travel service Supplier may cancel a booking in the event of non-payment, payment dispute, rewards dispute, fraud, or suspected fraud, and penalties imposed by Suppliers, up to the full amount of each ticket/reservation, may be applied. You may also have rights under the Singaporean Consumer Laws in these circumstances.
3.8. Some prices and/or fees provided in the Sites for purchases may be displayed to you in a default, or your preferred or selected, currency, although the charge made to your payment instrument by a third-party service Supplier will be in a local currency. In these cases, the amount charged to your payment instrument for the purchase may vary slightly from the amount displayed, due to fluctuations in currency exchange rates beyond HTS’s control. Your payment instrument provider or issuer may also include a fee to process the transaction or convert currency, plus any applicable taxes for international purchases.
4. Consent to Electronic Communications, Disclosures and Notices; Paper Copies
4.1. By accepting these Terms, you agree that we will provide the Terms, and all other applicable terms, and any amendments made by HTS thereto, as well as all disclosures, notices, transaction receipts, transaction authorizations, and all transaction statements or other information required by law (“Disclosures”), electronically by publishing in the Sites, through in-app messaging, and/or to the email address you provide. Your electronic acceptance or receipt of the Disclosures, and/or your continued use of the Services after publication of the Disclosures by HTS, has the same effect as if you received them in paper, or signed them in ink. Except as otherwise required by applicable law, Disclosures are considered received and accepted by you within 24 hours of the time posted to our Sites, or emailed or messaged to you, whether or not you choose to read them. In order to access and retain the electronic Disclosures you will need, and represent that you have, the following: (i) a computer or mobile device with an internet connection; (ii) a valid email address that can receive emails from [@hopper.com] and (iii) sufficient storage space to save past Disclosures and/or an installed printer to print them. You have a right to receive Disclosures in paper form. If you wish to receive a paper copy of any Disclosure, or any transaction receipt, you may request a copy of the Disclosure or receipt within 180 days of the date of the Disclosure or receipt. HTS will provide paper copies free of charge. Requests to receive any paper copy, or to withdraw your consent to future electronic Disclosures, may be made by mailing a written request to HTS, Attn: Legal Department, 265 Franklin Street, Suite 1702, Boston, MA 02110 or HSBC at the address stated above. Requests to cancel your consent to future electronic Disclosures will be completed in a reasonable time. We reserve the right to terminate your account if you withdraw consent to future electronic Disclosures. You may update the information required to contact you electronically using the Sites.
4.2. Consent to Communications and Contact. By registering an account and/or making any purchase or booking using the Services, you consent to be contacted by HTS or HSBC, and/or by the third-party provider of the travel services booked, electronically, including via email, phone, SMS, in-app messaging, or other available digital messaging service, for any purpose related to your use of the Sites or Services, and/or any bookings or other purchases made by you via the Sites or Services.
4.3. Your computer and/or mobile device must be connected to the internet in order to access the Sites and Services and to make and receive communications to/from us, including to contact the customer support team within the Sites. You are responsible for making all arrangements necessary for your device to have internet connectivity and are responsible for all third-party charges related to such access and/or the transmission and receipt of data.
4.4. When you make a booking through the Sites, you agree that communications to the customer support team related to your booking may be made either within the Sites, via in-App messaging and/or chat functionality, or other channels, such as phone, SMS, or email, that we may initiate.
5. HTS Predictions and Sort Order
5.1. The Services may include notifications and may include predictions about the future price of Services. We believe these predictions provide a powerful tool to assist you in finding the best time to book travel and save money. We work hard to ensure the accuracy of its predictions based on past data and current trends. However, forecasting price movements in a highly competitive, unpredictable global market has inherent limitations, and no prediction tool can be 100% accurate. Accordingly, while we believe strongly in the accuracy of its predictions, we do not guarantee their accuracy, and shall not be liable for any reliance upon them, except as expressly set forth in the terms of any Service product purchased by you, such as HTS Price Freeze.
5.2. When you search for flights, hotels or car bookings, as part of the Services, HTS may provide you a number of options for displaying, filtering, and sorting the results.
5.2.1. For example, your default flight search results may provide you first with an identification of the flights identified by our algorithms as “Recommended,” including for example as “Best Flight,” “Best Quality,” “Cheapest” or “Fastest.” We use a number of factors to identify a “Recommended” flight, and HTS’s recommendation algorithms are not impacted by any fees paid to us.
5.2.2. HTS offers different options to display your search hotel results. You can sort the order of your search results based on price, user rating or other specific criteria as may be available to you from time to time. If no specific sort order option is selected, HTS’s default hotel search results provide you with a listing of the properties identified by HTS as “Recommended” for you based on a number of factors including price, location, amenities, the popularity of the property, the quality of the content provided by the property and the competitiveness of the property’s rates and availability. In addition, when determining the relative order of properties with similar offers in your search results listings, HTS’s recommendation algorithms may be impacted by the compensation received by HTS in connection with the reservation, and/or in connection with any hotel marketing programs and/or marketing relationships with certain properties. As we continue to improve our services to provide you with the best service, we may change our search results criteria and may test different default sort order algorithms from time to time.
5.2.3. HTS’s default cars search result sort order is based solely on price..
6. Information Applicable to All Third-Party Travel Service Bookings
6.1. Cancellations and changes. Reservations are generally subject to the rules of each Supplier on your itinerary. Subject to your rights under the Singaporean Consumer Laws, some reservations cannot be cancelled for a refund, and itinerary changes are subject to HTS and/or Supplier imposed cancellation or change fees plus applicable fare differential. Refunds, if permitted, may take up to 90 days to process and are subject to the policies of the individual Supplier. All refund requests must be submitted within 30 days after the scheduled departure date and any negotiable documents (i.e. airline tickets, redeemable certificates or vouchers, etc.) issued must be returned to Hopper prior to processing any refund. Refunds will be returned via original payment method, with split-pay transactions using both credit card and rewards being refunded proportionally. Please note: The cancellation policy for reservations made through the Services and Sites may differ from the cancellation policy for reservations made directly with the Supplier. You may also have rights under the Singaporean Consumer Law in these circumstances.
6.2. Compliance with Laws. All bookings made on the Services and Sites shall comply with all applicable governmental laws, rules and regulations including, without limitation, government- sanctions. Such sanctions may prevent HTS from offering travel to specific destinations or individuals. To assist HTS with its compliance with laws, rules and regulations, HTS may ask you for additional information. Any booking made, or in good faith believed to be made, in violation of applicable law, will be cancelled by HTS, in its sole discretion, with no liability to you other than to issue a refund, if permitted by law.
6.3. Required identification. Approved, government-issued photo identification is required for travel booked via the Services and Sites, and must match the full name on the reservation. Some air carriers may also require you to show the credit card used as payment for your ticket(s). If you are booking international travel, you will need a passport, and you may need a visa. You must consult the relevant embass(ies) or consulate(s) for passport and visa information, and for any other requirements applicable to your travel, such as immunization or other health and safety requirements. As requirements may change, you should check for up-to-date information before booking and departure and allow sufficient time for all required applications. It is solely your responsibility to obtain proper travel identification and satisfy all requirements for each location on your itinerary, including layover and stopover destinations. HTS and HSBC are not responsible if you are refused entry onto a flight or into any country due to your failure to satisfy any entry requirements. Government imposed departure or entry taxes may not be included in ticket taxes. Passengers should be prepared to pay these taxes in cash, in local currency, on location. Some governments require airlines to provide personal information about all travellers on their aircraft. The data will be collected either at the airport when you check in or in some circumstances when you make your booking. Please contact the relevant airline you are travelling with if you have any questions about this. HTS and HSBC do not represent or warrant that travel to international destinations is advisable or without risk and is not liable for damages or losses that may result from travel to such destinations. Any fines, penalties, payments, or expenditures incurred as a result of such documents not meeting the requirements of relevant authorities will be your sole responsibility (except to the extent caused by fault on our part).
6.4. Minors. Minors under the age of 18 who are travelling with only one parent may be required to have additional documentation. Please contact your airline or the embassy/consulate of the country from which you are departing and the country to which you are travelling for additional information.
6.5. Accommodations. HTS and HSBC have no special knowledge regarding the suitability for persons with disabilities for any travel itinerary presented via the Services and Sites.
6.6. Potential dangers. HTS and HSBC have no special knowledge regarding unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. By offering reservations for travel products in particular destinations, HTS and HSBC do not represent or warrant that travel to such areas is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations. For information concerning possible dangers at international destinations, Hopper recommends contacting the relevant travel authorities for more information.
6.7. Public health. Government, airline and travel service provider COVID-19 travel requirements are subject to change without notice. Before booking, regularly after booking, and immediately before you travel, ensure you check the latest Singapore national government’s travel requirements. Visit the Singapore Ministry of Health website https://www.moh.gov.sg/seeking-healthcare/overview-of-diseases/communicable-diseases/covid19 for more information. As international travel resumes, Singapore and all other countries may implement measures which continuously change, including additional health and safety protocols in response to COVID-19 and new variants which may impact your travel. We recommend that you contact the Singapore Ministry of Foreign Affairs or visit their website at https://www.mfa.gov.sg/where-are-you-travelling-to for general travel advice, as well as specific advice (including safety alert levels) relating to the destination/s you wish to visit or transit through. You acknowledge that you are choosing to travel at a time where you may be exposed to COVID-19. It is your own responsibility to acquaint yourself with all relevant travel information, including applicable health risks related to COVID or any travel vaccinations or inoculations required or recommended for travel (COVID or otherwise related). You acknowledge that your decision to travel is made based on your own consideration of this information, and you acknowledge and agree that you are aware of, and assume responsibility for, the risks associated with travelling at this time. To the fullest extent permitted by law, we accept no liability in relation to these additional risks. Whether any medical requests can be accommodated, including (without limitation) access to power, refrigeration and travelling with the use of mobility aids, is subject to the Supplier in their sole and absolute discretion, and will often depend on several factors, including (without limitation) any modes of transport and local standards at the destination. All medical requests are beyond our control. While we will include all medical requests as a file note to the travel service provider, we cannot guarantee that your request will be accommodated. It is your responsibility to follow up with the travel service provider directly either at the destination or prior to travelling where possible.
6.8. Tickets. The passenger's ticket(s), when issued, or the electronic reservation, shall constitute the sole contract between the Supplier and the purchaser and/or passenger. HTS and HSBC shall have no liability for any actions or omissions of the Supplier, except where required by applicable law.
6.9. Credits and vouchers. HTS and HSBC shall have no responsibility for any credit or voucher issued by any Supplier, and any questions or issues you may have with respect to such credit or voucher must be addressed directly with the Supplier. Hopper will only allow and facilitate usage of travel credits issued by airlines for bookings made through the Sites.
6.10. Special requests and upgrades. Special requests made to a Supplier are on a request-only basis and cannot be guaranteed. Fees, taxes and charges may apply, depending on the service request. Upgrades are not permitted on certain itineraries. Please check with the Supplier directly. Supplier policies are subject to change at any time without notice.
6.11. Loyalty programs. Certain rate types do not permit credit for airline frequent flyer programs or car or hotel loyalty programs. The name connected to the frequent flyer program or loyalty program must match the traveller listed on the itinerary or the Supplier may invalidate the booking. You may see a difference between airline loyalty miles received and the amount paid.
6.12. Luggage. HTS and HSBC are not responsible for any lost, damaged, or delayed luggage.
6.13. Supplier Insolvency. Without limiting anything herein, for the avoidance of doubt, in the event of a Supplier being unable to provide you with the product and/or service you have booked due to that third party provider becoming insolvent or being placed under external administration, subject to any refund and remedy rights under the Singaporean Consumer Laws, we have no obligation to reimburse you for the cost of your booking, or for any loss or damage you may otherwise suffer as a result of any such insolvency or external administration.
7. Air Bookings
7.1. Air travel bookings are only guaranteed once the purchase has been completed and the tickets have been issued, as confirmed to you by email and/or through in-app messaging following your purchase. In some cases, it may take up to 46 hours for your confirmed booking to be reflected in the carrier’s ticketing system. Until such time, you may not be able to view information about your reservation on the carrier’s website.
7.2. Multi-Ticket Travel. We may offer you the opportunity to book air travel by combining multiple one-way tickets, on one or more airlines, instead of a single one-way or roundtrip ticket. Combining one-way tickets in this manner may provide a greater choice of flights, at lower cost. However, each one-way ticket in your journey will be subject to its own airline rules, restrictions and fees. For such travel, if one of your flights is impacted by a flight irregularity (e.g., an airline-initiated cancelation, delay or schedule change) and such irregularity may cause you to miss your departure for another flight on which you are separately ticketed, the airline for that other flight is under no obligation to re-accommodate you, and you remain responsible for any charges due to changes (if permitted) to the routing, travel dates or times, or carriers, for the portion of your journey covered by such separate ticket(s). Some tickets may not be eligible for passenger-initiated changes under applicable fare rules, and “no-showing” for a flight may result in the ticket being cancelled and losing all remaining value.
7.3. Multi-ticket travel may require switching terminals and / or picking up baggage and re-checking baggage prior to the next scheduled flight in the itinerary. This may require the possible exit and re-entry of security. Prior to purchasing a multi-ticket itinerary, please be aware of any timing considerations that may impact your ability to complete your trip. You are solely responsible for retrieving your luggage in between destinations and being aware of any baggage and security obligations in between connections.
7.4. International Air Travel. You are solely responsible for ensuring that you meet all of the entry requirements imposed by governmental authorities at your destination(s), including countries you may just be transiting through, including health and passport/visa requirements, and that your travel documents, such as passports and visas (transit, business, tourist, and otherwise), are in order. We do not provide advice regarding entry requirements for any destination. You must consult the appropriate embassy or consulate for such information. Requirements may change and you should check for up-to-date information before booking and departure. We are not responsible if you are refused entry onto a flight or into any country due to your failure to satisfy any entry requirements. BY OFFERING RESERVATIONS FOR TRAVEL PRODUCTS IN PARTICULAR DESTINATIONS, WE DO NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
7.5. Advice to International Passengers on Limitations of Liability. PASSENGERS EMBARKING UPON A JOURNEY INVOLVING AN ULTIMATE DESTINATION OR A STOP IN A COUNTRY OTHER THAN THE COUNTRY OF DEPARTURE ARE ADVISED THAT THE PROVISIONS OF AN INTERNATIONAL TREATY (THE WARSAW CONVENTION, THE 1999 MONTREAL CONVENTION, OR OTHER TREATY), AS WELL AS A CARRIER’S OWN CONTRACT OF CARRIAGE OR TARIFF PROVISIONS, MAY BE APPLICABLE TO THEIR ENTIRE JOURNEY, INCLUDING ANY PORTION ENTIRELY WITHIN THE COUNTRIES OF DEPARTURE AND DESTINATION. THE APPLICABLE TREATY GOVERNS AND MAY LIMIT THE LIABILITY OF CARRIERS TO PASSENGERS FOR DEATH OR PERSONAL INJURY, DESTRUCTION OR LOSS OF, OR DAMAGE TO, BAGGAGE, AND FOR DELAY OF PASSENGERS AND BAGGAGE.
7.6. ADDITIONAL PROTECTION CAN USUALLY BE OBTAINED BY PURCHASING INSURANCE FROM A PRIVATE COMPANY. SUCH INSURANCE IS NOT AFFECTED BY ANY LIMITATION OF THE CARRIER’S LIABILITY UNDER AN INTERNATIONAL TREATY. FOR FURTHER INFORMATION PLEASE CONSULT YOUR AIRLINE OR INSURANCE COMPANY REPRESENTATIVE.
7.7. Notice of Contract Terms Incorporated by Reference. Your contract of carriage with the carrier that provides you with carriage by air, whether international, domestic or a domestic portion of an international journey is subject to this notice; to any notice or receipt of the carrier; and to the carrier’s individual terms and conditions (Conditions), related rules, regulations and policies (Regulations) and any applicable tariffs. If your carriage is by more than one carrier, different Conditions, Regulations and any applicable tariffs may apply for each carrier. The Conditions, Regulations and any applicable tariffs of each carrier are, by this notice, incorporated by reference into and made part of your contract of carriage. The Conditions may include, but are not restricted to: (a) Conditions and limits on the carrier’s liability for the bodily injury or death of passengers; (b) Conditions and limits on the carrier’s liability for the loss of, damage to or delay of goods and baggage, including fragile or perishable goods; (c) rules for declaring a higher value for baggage and for paying any supplementary fee that may apply; (d) application of the carrier’s Conditions and limits of liability to the acts of the carrier’s agents, servants and representatives, including any person providing either equipment or services to the carrier; (e) claims restrictions, including time limits by which passengers must file claims or bring actions against the carrier; (f) rules about reconfirmations or reservations; check in times; the use, duration and validity of air transportation services; and the carrier’s right to refuse carriage; (g) rights of the carrier and limits on the carrier’s liability for delay or failure to perform a service, including schedule changes, substitution of alternative carriers or aircraft and re-routing, and, when required by applicable law, the obligation of the carrier to notify passengers of the identity of the operating carrier or substituted aircraft; and (h) rights of the carrier to refuse carriage to passengers who fail to comply with applicable laws or who fail to present all necessary travel documents.
7.8. You can obtain additional information on items (a) through (h) above and about your contract of carriage (including how to request a copy thereof) at places where transportation on the carrier is sold. Many carriers also have this information on their websites. When required by applicable law, you have the right to inspect the full text of your contract of carriage at the carrier’s airport and sales offices, and upon request, to receive a copy by mail or other delivery service from each carrier free of charge. If a carrier sells air transportation services or checks baggage specifying carriage on another carrier, it does so only as agent for the other carrier.
7.9. In certain countries, when payment is taken at the time of booking, HTS is the travel provider for the purposes of making the travel service available to you. In such instances, the terms and conditions provided by the underlying supplier (such as an airline’s conditions of carriage, or a property’s terms and conditions, etc.) will also apply to your booking.
7.10. Itinerary Changes/Cancellations. Itinerary changes or cancellations you request (i.e., voluntary refunds), if permitted under the airline fare rules applicable to your ticket, may be subject to airline-imposed fees in addition to any fare differential at re-ticketing. Such fees vary by airline. Your airline may permit a portion of the fare paid for an unused nonrefundable ticket to be applied toward the purchase of future travel. For many airlines, tickets not changed or canceled prior to departure have no remaining value. Refunds for no-shows will only be due to you in line with the relevant rules and restrictions for the applicable airline.
7.11. Tax Refunds. In case of a no-show or cancellation of an air booking, you may be entitled to a refund of government taxes and fees included in the price of the ticket purchased. Where you are eligible for a refund, you can request such a refund from customer service, who will submit your request to the airline on your behalf.
7.12. EU Traveler Rights. If you are traveling into or out of the European Union, or on an EU-based airline, you may have rights in the event that your flight is cancelled, delayed or you are denied boarding. Please consult Regulation (EC) 261/2004 for more information.
7.13. Hazardous Materials. The laws governing your travel may forbid the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage, spare lithium batteries and certain smoking materials carried on your person. Certain items are required to be carried with you onboard the aircraft. Spare lithium batteries and cigarette lighters must be removed from checked or gate-checked baggage and carried onboard the aircraft.
7.14. Airline Prohibited Practices. The circumvention of an air carrier’s rules, including practices such as back-to-back ticketing (booking two or more tickets with overlapping travel dates in order to circumvent minimum stay requirements) and hidden-city, point beyond or throwaway ticketing (booking tickets that include segments you do not intend to use in order to circumvent an air carrier’s pricing structure), is prohibited by many air carriers. You agree that you will not use the Apps or Services to engage in these or similar activities if prohibited by an airline. CARRIERS RESERVE THE RIGHT TO REFUSE CARRIAGE TO ANY PERSON WHO HAS ACQUIRED A TICKET IN VIOLATION OF APPLICABLE LAW OR THE CARRIER’S TARIFFS, RULES OR REGULATIONS.
7.15. Required Information and Data Transfer. We may be required to collect information from you for purposes of screening against terrorism or other watch lists. GOVERNMENTS MAY REQUIRE YOUR AIRLINE TO PROVIDE INFORMATION ON OR PERMIT ACCESS TO PASSENGER DATA, INCLUDING INFORMATION WE MAY BE REQUIRED TO COLLECT FROM YOU DURING THE RESERVATION PROCESS.
7.16. Overbooking of Flights. Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed reservation. If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline’s choosing. If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline’s boarding priorities are available at all airport ticket counters and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries although other consumer protections may be available. Check with the airline or your travel agent.
7.17. Baggage. Excess valuation may be declared on certain types of articles. Carriers may apply special rules for fragile, valuable, or perishable articles. Check with your carrier. Checked Baggage: Carriers may permit a free checked baggage allowance, which is set by the carrier and may differ by class, and/or route. Carriers may apply extra charges for checked baggage in excess of their permitted allowance. Check with your carrier. Cabin (Unchecked) Baggage: Carriers may permit a free cabin baggage allowance, which is set by the carrier and may differ by class, route, and/or aircraft type. It is recommended that cabin baggage be kept to a minimum. Check with your carrier. If more than one carrier is providing the transportation for your journey, each carrier may apply different rules on baggage (both checked and cabin).
7.18. Check-In Times. The time shown on the itinerary/receipt is the departure time of the aircraft. Flight departure time is not the same as the time you must check-in or the time you must be available for boarding. Your carrier may refuse your carriage if you are late. Check-in times, as advised by your carrier, are the latest times at which passengers can be accepted for travel; boarding times, as advised by your carrier, are the latest times at which passengers must present themselves for boarding. Flights cannot be held for late-arriving passengers, and we accept no responsibility in such cases.
7.19. Aircraft Disinsection. Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at https://www.transportation.gov/airconsumer/spray.
7.20. Sequence of Travel. Airlines require passengers to travel as per the itinerary shown on their ticket, from the place of departure via any agreed connecting points to their final destination, and vice versa. If all the segments are not used in sequence, the ticket as a whole will lose its validity in most circumstances.
7.21. HTS may receive commissions or other financial incentives from air carriers in connection with your air booking via the Services that HTS provides. In some cases, this incentive may be realized by HTS as a markup included within the price that you pay to HTS for such booking, and that price may differ from the price reflected on your carrier ticket or itinerary.
7.22 Flights sold in the United Kingdom by HTS are sold as agent of the carrier named on your ticket, and are not protected under the Air Travel Organisers’ Licensing scheme.
7.23. Potential Dangers. We have no special knowledge regarding unsafe conditions, health hazards, weather hazards, or climate extremes at locations to which you may travel. By offering reservations for travel products in particular destinations, we do not represent or warrant that travel to such areas is advisable or without risk, and is not liable for damages or losses that may result from travel to such destinations. For information concerning possible dangers at domestic or international destinations, we recommend contacting the applicable authorities for travel advisories for your trip.
8. Sellers of Travel Registrations and Disclosures. Except as otherwise disclosed to you in connection with your purchased Services, all bookings are made by HOPPER, INC., 5795 Ave. de. Gaspe, Montreal, Quebec, H2S 2X3, Canada.
9. Intellectual Property
9.1. The Services downloaded or accessed by you pursuant to these Terms, including without limitation all of the text, images, sound, marks, logos, compilations (meaning the collection, arrangement and assembly of information) and other content contained therein, and all software, source or object code, systems, data, and algorithms embodied in or supporting the Apps or Services, or otherwise used by HTS to deliver the Sites or Services, and all intellectual property rights therein including without limitation patent, copyright, trademark rights (collectively, the “Intellectual Property”), is the sole and exclusive property of HTS and/or of third parties provided under license to, or used with permission by, HTS, and is protected under United States, Canada, and international laws. HTS reserves all rights in the Intellectual Property, including without limitation copyright, trademark, patent, and trade secret rights, and no rights in such Intellectual Property are granted except as expressly provided herein. You are hereby granted a limited, personal, non-exclusive, non-transferrable, non-sublicensable, and revocable right to access, download, and use the Sites and the Services solely for the purposes expressly authorized by these Terms, provided that you comply with these Terms.
9.2. Trademarks. The marks “HOPPER,” the bunny and running bunny images, “Price Freeze,” “Cancel For Any Reason,” “Premium Disruption Assistance,” “Hopper Technology Solutions” among other marks, are registered or unregistered trademarks of HTS, protected under the laws of the United States, Canada, and other countries around the world, and may not be used in connection with any service or products other than those provided by or expressly authorized by HTS, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits HTS. The Sites and Services may also incorporate protected trademarks of third parties, and the use of such trademarks does not constitute an affiliation, endorsement or sponsorship of HTS by any third party.
9.3. Third-Party Property. The Sites and Services feature the trademarks, service marks, images, logos, and data of third parties, including those of HTS’s third-party travel service partners (“Third-Party Property”). Each third-party owner retains all rights in such Third-Party Property. Any use of such Third-Party Property provided or displayed in any Site, inures solely to the benefit of their respective owners. HTS’s use of such Third-Party Property does not imply any affiliation or relationship between HTS and the third party nor any endorsement of HTS or the Services by such third party.
9.4. Feedback. You have no obligation to provide us with ideas, suggestions, recommendations, enhancement requests, or other information regarding your experience using the Sites or Services (collectively, “Feedback”). If you submit Feedback, either directly or indirectly via a third-party review site or a survey initiated by HTS or HSBC, then you grant us a non-revocable, non-exclusive, worldwide, royalty-free license that is sub-licensable and transferable, to make, use, reproduce, publicly display, distribute, sell, modify or publicly perform the Feedback in any manner without any obligation, royalty or restriction based on intellectual property rights or otherwise.
10. Terms for Additional Products and Features
10.1. The Travel Platform may offer a number of proprietary products for sale, including HTS Price Freeze, Cancel for any Reason, Premium Disruption Assistance, and other similar products (“Products”), which aim to increase the flexibility of purchased travel items. The purchase of each Product is subject to specified terms and conditions that will be made available to you prior to purchasing. These Products are NOT regulated financial products such as insurance, and the specified terms and conditions are not offers to insure or an insurance contract, and do not take the place of insurance obtained or obtainable by you.
10.2. If offered, the additional products and features made available by HTS through the Services and Sites are subject to additional applicable terms and conditions presented prior to the time of purchase. Availability of these services may vary based on the type of your HSBC account or card, and not all services are available to all customers or on all bookings. The availability of the services is subject to change without prior notice. Additional fees may apply.
10.3. Terms Applicable to the Best Price Guarantee
10.3.1. Eligibility. HTS offers a Best Price Guarantee in connection with flight booking purchases made through the Services and Sites that entities you to a price match if you find the same itinerary on another eligible competing site at a lower price and let Hopper know within 24 hours of booking, subject to the terms and conditions set forth in this Section 10.3.
10.3.2. Qualification Criteria. To qualify for the Best Price Guarantee price match, you must keep your original itinerary and the lower-priced itinerary found must be:
10.3.2.1. An exact match to the original itinerary with a price that was available within 24 hours of the original booking confirmation (including the cancellation policy, i.e. refundable or non-refundable, etc.);
10.3.2.2. Priced in SGD, including any taxes and fees;
10.3.2.3. Available to the general public. For example, this means that the rate doesn’t require the customer to log into a site or have a special membership or an available discount personal to the customer; and
10.3.2.4. Available at the time you contact HTS. Our agent must be able to verify that the lower price exists on the site that you identified.
10.3.3. How to make a price match claim. You must submit a Best Price Guarantee price match claim through the Travel Platform Customer Support team. Agents are available 24X7 and can be contacted via information provided on the Site, and in connection with your booking confirmation. To submit the price match claim, the following information must be provided:
10.3.3.1. The trip ID of the original booking;
10.3.3.2. The amount of the lower price; and
10.3.3.3. The website where you found the lower price so that our agents can verify it.
If the claim is verifiable, our agents will process the claim quickly and authorize the grant of Travel Credits (subject to the terms set forth in Section 10.7). If our agents are unable to verify the lower price, we will verify offline and will attempt to respond within 24 hours, though it may take longer in certain cases. If the claim is verifiable, you will receive an email confirmation of your Travel Credit. If the claim is not verifiable after an offline review, you will be notified of the decline by email, and you may not receive a Travel Credit.
10.3.4. Refund method and amount. For reservations that meet the Best Price Guarantee price match criteria, we will credit you, as Travel Credit, the difference between the original booking and cheaper exact itinerary. Receipt and use of ‘Travel Credits’ are subject to certain terms and conditions – see the “Travel Credits” section (Section 10.7) in these terms and conditions for more information.
10.3.5. Forfeiture of Travel Credits. You must keep (and not cancel) your original itinerary booking in order to be eligible for the Best Price Guarantee price match ‘Travel Credits’. If you cancel your original itinerary after receiving a Best Price Guarantee grant of Travel Credit, any Travel Credits you received from that Best Price Guarantee will be voided and will no longer be available for you to use.
10.3.6. Exclusions. The itinerary you submit must be the exact same as the original itinerary booked via the Services and Sites. If the itineraries are not the same, the Best Price Guarantee will not apply. For flights to be the exact same, the following conditions need to be the exact same:
10.3.6.1. Both itineraries need to be for the exact same flight at the same time;
10.3.6.2. The class of both flights are the same (i.e., both are economy class);
10.3.6.3. They have identical add-ons (i.e., additional baggage, seat selection); and
10.3.6.4. The cancellation policy of the flight is the same.
10.4 Terms Applicable to Price Drop Protection
10.4.1. Eligibility. If HTS recommends via the Services and Sites that it is a good time to book a flight now based on the price prediction services, and if you book and purchase a recommended non-refundable flight, you will automatically receive from HTS an Price Drop Protection service for that flight booking purchase at no additional charge.
10.4.2. Price Drop Service Monitoring Period. Once Price Drop Protection is applied to a flight booking, HTS will monitor the price of that itinerary (with the same flight, fare class, seat selection if applicable, etc.) via available HTS partner inventory for ten (10) calendar days after the day of purchase, or until the day prior to departure, whichever is earlier. The Price Drop Protection service will not be applied after ten (10) calendar days from the day of purchase.
10.4.3. Issuing Price Drop Travel Credit. For flight bookings that are subject to an eligible drop in price during the monitoring period, a credit will be issued, as Travel Credit, up to SGD$50 per booking. The difference between the original booking price and the lowest price found during the monitoring period will be the amount refunded at the end of the period. Receipt and use of Travel Credits are subject to certain terms and conditions - see the “Travel Credits” section (Section 10.7) in these terms and conditions for more information.
10.4.4. Price Drop Protection Exclusions. If you void or cancel the flight after booking, HTS will not provide the Price Drop Protection service, or any Travel Credit. If a price drop during the monitoring period does not exceed a minimum of SGD$5, no Travel Credits will be issued. The Price Drop Protection service will only be applied to non-refundable flight bookings following a price prediction recommendation (in the price prediction screen during flight search) that the flight price is a ‘Great Price.’
10.5. HSBC Rewards
10.5.1. Earning HSBC Reward Points. When you book with an eligible HSBC credit card offering elevated rewards on Travel Platform purchases, you will earn points that can be used to book travel (“HSBC Reward Points”). Such Travel Credits shall be issued only upon trip completion. Not all HSBC-issued credit cards offer elevated rewards for purchases made through the Travel Platform. Earnings will apply to net purchases (purchases minus any credits or returns) only. Purchases made outside of the Travel Platform booking sites, including but not limited to hotel incidentals, upgrades, or other expenses, will not earn the elevated rewards, but will receive the standard purchase earn rate.
10.6. Travel Credits
10.6.1. Travel Credits. The Travel Platform may give you credits in connection with the terms and conditions of certain free or purchased products (e.g., Price Drop Protection, Price Freeze, Best Price Guarantee) available for use on the Travel Platform website and mobile application (“Travel Credits”). These Travel credits may accumulate in your Travel Platform Credit account, along with other travel credits received from other qualified bookings or purchases. Your accumulated balance of travel credits may only be used for future qualified purchases on the Travel Platform website and application. Travel Credits are not actual cash/currency, stored value, or account credit. Travel Credits are an incentive provided to you for loyalty, award or promotional purposes only and may only be used toward qualifying purchases by you via the Travel Platform website and mobile application. Available Travel Credits will be displayed in the “Wallet and Offers” page, accessible by clicking on the “Wallet and Offers” icon in the navigation bar. Your receipt and use of any Travel Credits serves as your agreement to the terms and conditions set forth herein and any any rules and restrictions communicated to you at the time of the offer, issuance, award, grant, and/or receipt of Travel Credits, and/or as displayed in your Travel Platform account in connection with each of the Travel Credits granted to you (“Rules”).
10.6.2. Restrictions on Travel Credits. All Travel Credits are non-transferrable. All Travel Credits expire as indicated at issuance, at the cardholder's death, or when the cardholder no longer has an eligible credit card account for the Travel Platform, whichever occurs first. The Rules applicable to Travel Credits may include: restrictions on the nature of the products, services, and fees to which Travel Credits may be applied; restrictions on the eligibility of users to receive and use Travel Credits, and restrictions on availability of Travel Platform offers. The Travel Platform reserves the right to make changes to these Travel Credits terms and conditions and/or any applicable Travel Credit at any time, as determined solely in the Travel Platform’s business discretion.
10.6.3. No Cash Value. Travel credits may not be redeemed or exchanged for cash and have no cash value. You have no property interest in Travel Credits. The Travel Platform may choose to discontinue a published, offered, or granted Travel Credit or any other incentive offer or promotional program at any time solely in the Travel Platform’s business discretion. If your use of the Travel Platform websites or mobile application is suspended or terminated by the Travel Platform for any reason, all Travel Credits will expire immediately. The Travel Platform is not obligated to compensate you for any value associated with expired or discontinued incentives, promotions, or Travel Credits.
10.6.4. Redemption. At the time of a qualified transaction using the Travel Platform website or mobile application, you will have the option to redeem Travel Credits applicable to your purchase. If the amount of Travel Credit redeemed/applied is less than the total transaction amount, you authorize the Travel Platform to charge your linked HSBC Credit Card or redeem rewards, as indicated to you at the time of purchase, for the remaining transaction amount.
10.6.5. No Warranties. The Travel Platform disclaims all express or implied warranties, including warranties of merchantability or fitness for a particular purpose, as to Travel Credits or any offers associated with Travel Credits, to the fullest extent permitted by law.
10.6.6. Corrections and Disputes. The Travel Platform reserves the right to adjust the balance of any Travel Credits in the event of a clerical, billing, or accounting error as determined solely in the Travel Platform’s business discretion. Transactions or corrections concerning Travel Credits may be disputed by contacting Travel Platform Support within 60 days of the disputed transaction or correction.
10.6.7. Unauthorized Use of Travel Credits. The Travel Platform is not responsible for any unauthorized redemption of Travel Credits associated with your Travel Platform user account. You are solely responsible for loss or unauthorized use of any device from which your HSBC account may be accessible. To help secure your Travel Credits, do not share access to your Travel Platform account with others. If you suspect that someone has accessed your account and/or used your Travel Credits without authorization, contact Travel Platform Support immediately.
10.7 Terms Applicable to HTS Cancel For Any Reason for Air
In connection with flight bookings via Sites, HTS may offer a Cancel For Any Reason for Flights service (“HTS CFAR”) for an additional fee that enables you to cancel an otherwise non-refundable flight for any reason, and receive a full or partial refund of the purchase price paid for the flight at the time of booking. Purchases of a HTS CFAR in connection with any flight booking is subject to the following terms set forth in this section. Availability and pricing of the HTS CFAR may vary, and not all services are available to all customers or on all bookings. HTS may revise these terms at any time by updating this posting.
The HTS CFAR entitles you to cancel your flight purchase for any reason within the time period specified to you at the time of purchase and stated in your confirmation email, and receive the refund amount (full or partial) as offered to you at the time of purchase of the HTS CFAR from HTS via the Sites. The amount of the refund that your HTS CFAR entitles you to receive may vary. You may also be eligible for a travel credit from your respective airline carrier, without purchasing the HTS CFAR. Please review the terms presented at the time of purchase carefully.
HTS CFAR may only be purchased at the time of booking and may not be added after the booking. The HTS CFAR must be purchased for all passengers on the booking, and for all segments or legs of such booking. HTS reserves the right to deny purchases of the HTS CFAR for any reason permitted by law (e.g., fraud or misuse).
10.7.1. The HTS CFAR Fee is Non-refundable. The fee paid for the HTS CFAR is non-refundable and is only valid for the booking for which the option to cancel for any reason was purchased. The option to cancel for any reason is not transferable and cannot be carried over to any future bookings.
10.7.2. Cancellation procedure. If you have purchased a HTS CFAR with any flight, you will have the option to cancel that flight for any reason within the time period specified to you at the time of purchase and stated in your confirmation email, prior to your first scheduled departure by visiting the Sites, navigating to the “My Trips” section, and selecting your flight itinerary. No documentation or reason will be required in order to cancel. After this deadline has passed, the option to cancel for any reason will expire and any changes or cancellations to your purchased flight will be subject to the fare rules imposed by the respective airline carrier for your ticket. Exercising your HTS CFAR option to cancel any flight in the booking will result in a cancellation of all purchased flights for that traveller for all legs or segments (i.e., outbound and return flights). If multiple travellers are on the flight booking, you may be able to cancel the flight for individual travellers by contacting Travel Platform customer support, or for all passengers by cancelling online. Cancellations cannot be reversed.
10.7.3. Refund method and amount. By purchasing the HTS CFAR, you will be eligible to receive a full or partial refund from HTS of the purchase amount paid for your flight. Any HTS CFAR refund amount paid will include a portion of the base fare and all related taxes and fees. The HTS CFAR option does not entitle you to a full refund of all trip costs. Any paid add-ons, such as baggage, seat or boarding order selection, and the HTS CFAR fee, are not refundable and will not be included in the refund amount. The refund portion is specified upon your purchase of the HTS CFAR option. Refunds are typically processed within five (5) business days.
10.7.4. Exclusions. The HTS CFAR option to cancel for any reason does not apply following the earlier of:
10.7.4.1. A cancellation of any flight by an airline carrier for any reason, including the result of a force majeure event;
10.7.4.2. Any voluntarily cancellation or change requested by you directly with any airline, of any tickets subject to the cancel for any reason;
10.7.4.3. A declaration of an “emergency” or similar “extraordinary measures” taken by any governmental authority in the destination city, region, or country of your Travel Booking trip, or issuance of a Safety and Security Alert by the United States Department of State or a Travel Health Notice Warning by the United States Centers for Disease Control and Prevention (CDC) for such destination; or
10.7.4.4. A designation by the World Health Organization (WHO) that the destination city, country, or region of your trip is at risk from any virus or other communicable disease.
In the event of such cancellation, or declaration of emergency, alert, notice, designation, or other similar government action, your option to cancel for any reason shall expire immediately and a refund of your flight purchase will be subject to the fare rules imposed by the respective airline carrier for your ticket.
10.7.5. Modifications. If your purchased flight booking has been modified at your request after booking, the HTS CFAR option will apply only to the original amount of the purchased trip. Certain modifications, such as changes to a passenger name or changes not applicable to all passengers on a multi-passenger booking, may require that you contact the Travel Platform in order to use your HTS CFAR option.
10.7.6. Not Insurance. The HTS CFAR option allows you to cancel airline tickets purchased on the Sites for any reason within these Terms and Conditions without incurring additional fees. HTS provides its customers with the HTS CFAR option to provide a more seamless and flexible experience for travel booked on the Sites. These Terms and Conditions are not an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you.
10.8 Terms Applicable to HTS Premium Disruption Assistance
HTS may make available to you the HTS Premium Disruption Assistance service (“HTS PDA”). When you purchase HTS PDA, you have access to a free rebooking service in the event your originally scheduled flight is disrupted on the day of your trip.
By purchasing HTS PDA, you agree to these HTS PDA Terms.
10.8.1. Purchases. The fee for HTS PDA is a service fee. By purchasing HTS PDA offered by HTS, you authorise HTS to charge your selected payment method for the quoted fee amount. If purchased, HTS PDA apply to the purchaser and other passengers on the same booking (“you”), so long as it was purchased at least twenty-four (24) hours in advance of your scheduled departure. The fee to purchase HTS PDA is assessed per flight booking and provides the HTS PDA for all passengers included on the travel itinerary at the time of booking, up to the maximum value of the per passenger Service Cap. If there is more than one passenger on the booking, the passenger who made the booking shall determine how to exercise HTS PDA, which shall apply to any other passenger included on the booking.
10.8.2. How it Works. You may use the HTS PDA once per your booked itinerary and only in the event that within 24 hours of the original departure time of your flight, your flight is either delayed by more than the time specified under your purchased service (which will be disclosed to you prior to purchase) or is cancelled by the airline (a “Flight Disruption”). In the event of a Flight Disruption, you will have the option to rebook your disrupted flight on a qualifying flight through the Travel Platform at no cost, up to a maximum cost of SGD$2,600 per passenger (“Service Cap”), or, if you are not satisfied with your rebooking options, to receive a refund of your full base fare and taxes. We may notify you when we detect a Flight Disruption and direct you to rebook through the Sites. If you elect to use the HTS PDA and the per passenger costs of the new flight exceed the Service Cap, you will be required to pay the per passenger costs in excess of the Service Cap at the time of re-booking. If you are not satisfied with your rebooking options, you will have the option to get a refund of your full base fare (including taxes and fees) booked through the Travel Platform. Requesting a refund does not require you to contact your airline. However, if you receive a refund through the HTS PDA you will not have the option to request an additional refund for the same ticket through the airline directly. See Section 10.8.8 (below) for more details about receiving a refund. If no decision to use the HTS PDA is made, the service will expire twenty-four (24) hours after the last flight of your booked trip.
10.8.3. Eligible Reasons for Flight Disruptions. To be eligible to use the HTS PDA, the Flight Disruption must occur while you are in transit and travelling to or from your destination. “In-transit” means the disruption must have occurred within twenty-four (24) hours of your scheduled departure time for the impacted flight. The reason the flight was delayed or cancelled must be due to an eligible reason. Eligible reasons include, but are not limited to, delays or cancellations, in each case due to airline issues, customs issues or weather. All determinations of whether a disruption was due to an eligible reason will be at the business discretion of HTS.
10.8.4. Exclusions. The HTS PDA does not apply following the earlier of:
10.8.4.1. A cancellation of any flight by an airline carrier for any reason, including the result of a force majeure event;
10.8.4.2. A voluntary cancellation or modification of any flight by you for any reason;
10.8.4.3. A declaration of an “emergency” or similar “extraordinary measures” taken by any governmental authority in the destination city, region, or country of your trip; or
10.8.4.4. A designation by the World Health Organization (WHO) that the destination city, country, or region of your trip is at risk from COVID-19.
In the event of such cancellation or declaration of emergency, alert, notice, designation, or other similar government action, your HTS PDA shall expire immediately and a change to your travel dates or a refund of your Travel Platform purchase will be subject to the fare rules imposed by the respective airline carrier for your ticket.
10.8.5. Passenger Rights Regimes and Additional Information. Certain jurisdictions, including the United Kingdom and the European Union, have adopted laws and/or regulations requiring airlines to compensate passengers in the event of certain cancellations, delays or other disruptions to scheduled air travel (a “Passenger Rights Regime”). You may have rights under these Passenger Rights Regimes even if you do not purchase HTS PDA. HTS PDA provides a quick and easy way for you to get rebooked or receive a service satisfaction guarantee in the event you experience a qualifying disruption, without having to go through your airline carrier. For detailed information regarding your existing cancellation policy from the respective airline carrier, visit the airline’s website, and for more details on the Passenger Rights Regimes refer to UK 261 and European Union Regulation (EC) 261/2004.
10.8.6. Things to Know About Booking a New Flight. If you elect to use HTS PDA, HTS will rebook you on a new flight subject to the following conditions: the new flight must be to the same destination; the new flight may be on any airline, but must be in the same or similar corresponding fare class as the original booking; and you must be able to make it to the gate of the new flight in time to board. Neither HTS nor HSBC is responsible for ensuring you arrive at the gate on time and will not pay any additional costs if you miss your new flight. If you have checked luggage, you must coordinate with the original airline to retrieve your luggage before or after your new flight to your destination. Neither HTS nor HSBC is responsible for any baggage retrieval and will not cover any baggage costs. If you elect to use the HTS PDA, you are solely responsible for confirming with the airline on your original booking that the remainder of the flights in your booking, including any return flights, will not be cancelled if you decline or skip the airline’s offered rebooking option and use the HTS PDA. If the airline on the original booking cancels the remaining flight segments on your original booking and you inform HTS of such cancellation via the Sites, HTS will offer you the option to rebook a new flight to replace the cancelled flight segments at no extra cost, up to the Service Cap and subject to the conditions in this paragraph.
10.8.7. Paying for a New Flight. If you are eligible for a flight rebooking pursuant to a purchased HTS PDA, HTS may offer the ability to rebook via the Sites free of charge or may authorise and require you to book a new flight via the Sites and pay at the time of rebooking. The same payment method that you used for the original flight will be charged again and HTS will refund you 100% of the per passenger costs of the new flight up to the Service Cap. Refunds will be processed within fourteen (14) business days of the rebooking.
10.8.8. 100% Service Satisfaction Guarantee. HTS PDA comes with a 100% satisfaction guarantee, as set forth in this Section. Subject to Section 10.8.9, if you are eligible for and elect to use the Service, and you are not happy with the rebooking options offered by HTS, HTS will refund back to you the per passenger cost of your original flight ticket(s) (including taxes but excluding any purchased ancillary products such as seats or luggage) for which the Service was purchased. The refund amount will exclude any discounts or promotions you redeemed at the time of booking and will be paid to you in the form of a refund to your original payment method. The election to receive a guarantee refund shall be in lieu of using the Service; if you elect to receive guarantee refund, the Service shall be immediately null and void. You are not eligible to receive this 100% service satisfaction guarantee refund in the event the airline refunds you the cost of your delayed or cancelled flight in cash or future travel credits.
10.8.9. Other Restrictions. If you elect to use your HTS PDA, neither HSBC nor HTS will be responsible for any fees and costs incurred by you other than the costs of the new flight up to the Service Cap. The Service is valid for ONE Flight Disruption per Service in connection with the trip for which the Service was purchased. A second Flight Disruption on the same trip will not result in an additional rebooking or any other credit or refund from HTS. The Service does not carry over to any future bookings made through the Sites. HTS PDA is not offered on all bookings made available via the Sites. In the event you make a voluntary schedule change or cancellation before your departure date, your HTS PDA will no longer be valid. In the event the airline makes an involuntary schedule change, the service will no longer be valid and you may contact Travel Platform customer support to obtain a refund of your service cost.
10.8.10. SMS Consent. By purchasing HTS PDA, you hereby consent to receive SMS messages for the purpose of HTS communicating updates to you regarding your purchased Service.
10.8.11. Price Freeze. If you purchased HTS PDA for a flight ticket(s) purchased following a HTS Price Freeze, the cost of your new flight or the amount HTS will refund as a service satisfaction guarantee refund will be based on the final price you paid for the air ticket(s) after exercising your Price Freeze.
10.8.12. Not Insurance. HTS PDA is a guarantee that HTS will rebook you, through the Travel Platform, on a new flight to your original destination if your original flight is delayed or cancelled for a reason outside of your control. In the event HTS is unable to provide HTS PDA to your satisfaction, HTS will refund the cost of your original ticket, in the amounts and in the forms described in Section 10.8.8. The Travel Platform makes the HTS PDA service provided by HTS available to its customers to provide a more seamless and flexible experience for travel booked on the Sites. HTS PDA and the terms of service set out above are not intended to constitute an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you.
10.9. Terms Applicable to HTS Price Freeze for Flights.
HTS may make available to you the HTS Price Freeze service (“HTS Price Freeze”). When you purchase a HTS Price Freeze, you purchase the opportunity to buy a selected airline ticket at a specified ticket price for a specified period of time, subject to availability and any applicable maximum service cap, which is a cap on the amount HTS will be obligated to pay you if the price of your frozen flight increases.
If you purchase a HTS Price Freeze, we will send you a confirmation email indicating the details of the flight itinerary that you have frozen a price for, as well as the expiration time of the freeze. You can also view your active HTS Price Freeze by logging in to the Sites. From there, you will be able to view all frozen itineraries, with their respective expiration dates and times, by clicking on the Price Freeze button.
By purchasing a HTS Price Freeze, you agree to these terms (“HTS Price Freeze Terms”).
10.9.1. Purchase price. The fee to purchase an HTS Price Freeze is a service fee. By purchasing a HTS Price Freeze offered by HTS, you authorize us to charge your selected payment method for the quoted fee amount. The fee is applicable for each individual passenger that the price is frozen for. All HTS Price Freeze purchases are non-transferable and non-refundable, with an exception for cases in which the flight is no longer available, detailed in Section 10.9.3 below.
10.9.2. Exercise Window. Your HTS Price Freeze will be available to exercise for a specified period of time that will be disclosed prior to purchasing, referred to as the Exercise Window. This Exercise Window commences upon purchase and expires upon the expiration of the timeframe specified on the confirmation page at time of purchase (e.g., 14 days). If you pay to freeze a flight price, we will send you a confirmation email indicating the details of the flight itinerary that you have frozen a price for, as well as the expiration date and time of the freeze. You can also view your active HTS Price Freeze(s) by logging in to the Sites. From there, you will be able to view all frozen itineraries, with their respective expiration dates and times, by clicking on the Price Freeze button. We are not responsible for technical issues outside of its control that prevent you from purchasing a flight at its frozen price during the Exercise Window.
10.9.3. Availability. Purchase of a HTS Price Freeze guarantees the price for a specified ticket (up to a maximum service cap, if applicable), but does NOT guarantee availability of any ticket or cabin class at the time of booking the ticket. In the case that a frozen itinerary is cancelled, becomes unavailable, or no longer has available seats remaining in your chosen ticket or cabin class, you will be notified upon attempting to exercise the frozen itinerary. You may exercise your HTS Price Freeze for a suggested similar flight, subject to the HTS Price Freeze Cap and to availability. If you do not accept that offer, or we do not offer an alternative similar flight, we will refund the service fee paid to freeze the original flight price. Upon purchase, you acknowledge and agree that this shall be your sole and exclusive remedy for the unavailability of the selected flight. Upon freezing a price for multiple tickets together, the multiple HTS Price Freezes may not be exercised individually and must be exercised together. If a flight does not have sufficient seats available for the HTS Price Freezes to be exercised together, you will be offered the same alternatives as detailed in this Section for similar flights and a refund.
10.9.4. Specified tickets. HTS Price Freeze is valid only for the specified airline ticket(s) selected by you and based on the information provided by you at the time of purchasing the HTS Price Freeze. No changes to flights, times, dates, cabin classes, or number of passengers will be permitted. HTS is not responsible for errors you make during the process of purchasing an HTS Price Freeze.
10.9.5. Exercise process. You can purchase a flight itinerary at its frozen price (subject to the HTS Price Freeze Cap) so long as the frozen price is valid, has not yet expired, and is still available. When purchasing a flight itinerary at a frozen price, if the price has increased, you will pay the frozen price and, if applicable, any price increase exceeding the HTS Price Freeze Cap. The price of your Price Freeze flight is valid only for the number of passengers indicated at the time of freezing the price. Any additional passengers will be billed for the current airline rate. If the airline rate at the time of booking is lower than the frozen price, you will purchase your flights at the lower rate. Following purchase of the specified ticket(s), any refunds, cancellations or exchanges of the purchased ticket will be subject to the fare rules set by the issuing airline.
10.9.6. HTS Price Freeze Cap. When you buy HTS Price Freeze, it may be subject to a maximum service cap (“HTS Price Freeze Cap”) per passenger (e.g., SGD$300 per passenger). The HTS Price Freeze Cap will be disclosed prior to purchasing a HTS Price Freeze and will be stated on the confirmation page and email. Upon exercising the HTS Price Freeze, if the flight price has increased to be more than the stated HTS Price Freeze Cap per passenger, the benefit of the frozen price will be limited to the stated HTS Price Freeze Cap amount. In this instance, you'll pay the current flight price subtracting the HTS Price Freeze Cap. In the event that the flight price does not exceed the HTS Price Freeze Cap per passenger, you'll pay the frozen price upon exercise.
10.9.7. Expiration. You may elect not to purchase the specified airline ticket(s) during the applicable Exercise Window, in which case the option to purchase the ticket(s) at the frozen price will expire at the end of the Exercise Window, and we will have no further obligation to sell tickets at the specified price. There is no further charge for allowing your HTS Price Freeze to expire. If you elect to purchase the specified airline ticket(s) after the end of the Exercise Window, you will pay in full the ticket price quoted on the Sites at the time of ticket purchase, which may be higher than the price specified in the expired HTS Price Freeze. Upon expiration of the frozen price, an option to purchase an HTS Price Freeze is presented. You are under no obligation to purchase an HTS Price Freeze again.
10.9.8. Not insurance. The ability to freeze a price is the option to purchase, from us, a selected airline ticket at a specified price during the Exercise Window. We will provide our customers with the option to freeze a price to provide a more seamless and flexible experience for travel booked through the Sites. The ability to freeze a price is not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, and does not take the place of insurance obtained or obtainable by you.
10.10 Terms Applicable to HTS Cancel For Any Reason for Hotels
In connection with hotel bookings via Sites, HTS may offer a Cancel For Any Reason for Hotels service (“HTS Hotel CFAR”) for an additional fee that enables you to cancel hotel booking for any reason, and receive a full or partial refund of the purchase price paid for the flight at the time of booking. Purchases of a HTS Hotel CFAR option in connection with any flight booking is subject to the following terms set forth in this section. Availability and pricing of the HTS Hotel CFAR may vary, and not all services are available to all customers or on all bookings. HTS may revise these terms at any time by updating this posting.
The HTS Hotel CFAR entitles you to cancel your hotel booking for any reason within the time period specified to you at the time of purchase and stated in your confirmation email, and receive the refund amount (full or partial) as offered to you at the time of purchase of the HTS Hotel CFAR from HTS via the Sites. The amount of the refund that your HTS Hotel CFAR entitles you to receive may vary.
HTS Hotel CFAR may only be purchased at the time of booking and may not be added after the booking. The HTS Hotel CFAR must be purchased for all passengers on the booking, and for all segments or legs of such booking. HTS reserves the right to deny purchases of the HTS Hotel CFAR for any reason permitted by law (e.g., fraud or misuse).
10.10.1. How it works. Purchasing HTS Hotel CFAR enables you to cancel your hotel stay at any time and for any reason prior to your check-in time and receive a refund as specified to you at the time of your purchase and more fully described in Sections 10.10.5 and 10.10.6 of these CFAR Terms.
10.10.2. Purchasing HTS Hotel CFAR. HTS Hotel CFAR is an optional fee offered for service and refunds. HTS may offer multiple options to cancel a booking for any reason, some of which are fully refundable and some which are only partially refundable. Whether your option to cancel for any reason is fully refundable or partially refundable will be stated prior to purchase.
Partially Refundable: Under fully refundable CFAR options, if you purchase cancel for any reason with your hotel reservation and then cancel your hotel reservation, you will receive a refund of the hotel reservation cost (as provided in these Terms), but you will not receive a refund of the price added for the option to cancel for any reason.
Fully Refundable: HTS may at times offer a fully refundable option to cancel for any reason, sometimes marketed as a hotel reservation made fully refundable by HTS. If you cancel this fully refundable option, you will receive a refund of both the hotel reservation cost (as provided in these Terms and Conditions) and the price added for the option to cancel for any reason.
Regardless of the type of HTS Hotel CFAR you purchase, the option is only valid for the hotel reservation for which the HTS Hotel CFAR option was purchased. The option to cancel for any reason is not transferable and cannot be carried over to any future reservations.
10.10.3. HTS Hotel CFAR. If you have purchased HTS Hotel CFAR for any Travel Platform hotel booking, you may cancel that purchased hotel stay directly in the Travel Platform. Neither documentation nor reason will be required in order to cancel. Using HTS Hotel CFAR will result in a cancellation of the entire booking for all rooms and all guests on all dates within the booking. Partial cancellations are not permitted.
10.10.4. Valid Cancelation. Except as provided in Section 10.10.8 below, you must cancel your hotel stay purchase via the Travel Platform or by contacting customer support in the channels provided in the Travel Platform prior to the check-in time stated in your confirmation email. Your hotel stay purchase cannot be canceled directly with your hotel - doing so will not qualify for a CFAR refund. After the check-in time stated in your confirmation email has passed, HTS Hotel CFAR will expire and any changes or cancellations to your purchased hotel stay will be subject to the rules imposed by the hotel.
10.10.5 Refund Amount and Form of Refund. Upon valid cancellation, we will refund you up to 100% of the total cost of your hotel stay (including applicable taxes). The refund will be processed to your original method of payment, and is usually available within three to five business days. HTS Hotel CFAR does not entitle you to a full refund of all trip costs; no additional expenses beyond the cost of the hotel stay purchased through the Travel Platform will be reimbursed (including, for example, the purchase price of HTS Hotel CFAR, fees due at check-in but not yet paid, or any other purchased items such as trip insurance or airfare). If you purchased HTS Hotel CFAR for a hotel stay you paid for, in whole or in part, with a nonrefundable promotion made available via the Travel Platform, any promotions applied at purchase will not be included in the amount of any refund in the event you elect to cancel. If you have not pre-paid for the entirety of your hotel stay, your refund amount will be limited to the stated amount or percentage paid when you purchased HTS Hotel CFAR, but in all cases no more than the total amount of your hotel stay that you have paid to date.
10.10.6. Hotel Refund Policies. If you do not purchase HTS Hotel CFAR, you may still be entitled to a more limited refund from your hotel under certain circumstances. Even if you purchase HTS Hotel CFAR, you are only entitled to a single refund for your hotel stay and only up to the amount of the hotel stay you have paid at the time of valid cancellation. If you purchase HTS Hotel CFAR and then cancel your hotel stay, your refund, if any, will come from HTS, and you will not be entitled to any refund from your hotel. By purchasing HTS Hotel CFAR you agree to receive a refund under HTS Hotel CFAR (if eligible) in lieu of any refund directly from your hotel. For more detailed information regarding your existing cancellation policy from the respective hotel provider, visit the hotel’s website.
10.10.7 Modifications to Hotel Stay. If your purchased hotel stay has been modified at your request after booking resulting in an additional charge, HTS Hotel CFAR will apply only to the original amount of the purchased hotel stay.
10.10.8. Exclusions. You will not be able to use HTS Hotel CFAR if, after your purchase, any of the following occur: a cancelation of your purchased hotel stay by the hotel for any reason, including the result of a force majeure event; any voluntarily cancelation or change requested by you directly with any hotel providing a hotel stay subject to HTS Hotel CFAR; a declaration of an “emergency” or similar “extraordinary measures” taken by any governmental authority in the destination city, region, or country of your trip, or issuance of a Safety and Security Alert by the United States Department of State or a Travel Health Notice Warning by the United States Center for Disease Control (CDC) for such destination. In the event of such cancellation, or change, declaration of emergency, alert, notice, designation, or other similar government action after you purchase HTS Hotel CFAR, your HTS Hotel CFAR purchase shall expire immediately and you will no longer be able to exercise HTS Hotel CFAR. Therefore, any refund of your hotel stay purchase will be subject to the rules imposed by the hotel.
10.10.7. Additional Information. HTS Hotel CFAR is only valid for the hotel booking for which it was purchased, and must be purchased for all rooms, all dates and and all guests on the booking. HTS Hotel CFAR is not transferable and cannot be carried over to any future hotel bookings.
10.10.8. Not Insurance. HTS Hotel CFAR allows you to cancel hotel stays purchased via the Travel Platform for any reason within the Terms without incurring additional fees. Hopper provides its customers with HTS Hotel CFAR to provide a more seamless and flexible travel experience. The Terms are not an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you.
11. Disclaimer of Warranties
11.1. The Services, including without limitation HTS’s price predictions and recommendations, are provided on a “AS IS” and “AS AVAILABLE” basis. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM, WITH RESPECT TO THE SITES, THE SERVICES, AND ALL CONTENT THEREIN, ALL WARRANTIES, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. We do not warrant that the Services will operate error-free or without downtime. We may pause or interrupt the Sites or Services at any time, and users should expect periodic downtime for updates. We do not warrant or make any representations regarding the use or the results of the Services in terms of their correctness, accuracy, reliability, timeliness, completeness, currentness, or otherwise, including, without limitation, the safety, quality, and/or timing of any travel service purchased from third-parties via the Services. We shall not be liable for delay, damage, or failure in performance resulting from causes beyond our reasonable control, including, without limitation, delays and other problems inherent in the use of the internet and electronic communications, force majeure, or the actions or omissions of third-parties. All content in the Services is provided for informational purposes only. Reliance on any information provided through the Services is solely at your own risk, including, without limitation, third-party travel services information, and our predictions and recommendations. While unanticipated, errors and bugs may occur in the Sites and Services from time to time that may impact your booking. This may result in incorrect pricing or other other offers. HTS reserves the right to correct any pricing errors in the Sites or Services and/or pending reservations made under an incorrect price, and it is in HTS’s sole discretion to honor any incorrect pricing error.
11.2. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO SOME OR ALL OF THESE ABOVE EXCLUSIONS MAY NOT FULLY APPLY TO YOU..
12. Limitations of Liability
12.1. Nothing in these Terms limits or excludes any liability which cannot legally be limited or excluded, including liability for death or personal injury caused by negligence and liability for fraud or fraudulent misrepresentation or alters your rights as a consumer that cannot be excluded under applicable law.
12.2. HTS, its affiliates, directors, officers, employees, workers, agents and/or subcontractors are not liable under or in relation to these Terms including, but not limited to, liability in contract, tort (including negligence, misrepresentation), breach of statutory duty, restitution or otherwise for any of the following arising out of or in connection with the use of the Services and/or Products made available through the Services: (i) loss of profits; (ii) loss of sales or business; (iii) loss of agreements or contracts; (iv) loss of anticipated savings; (v) loss of use or corruption of software, data or information; (vi) loss of or damage to goodwill and (vii) indirect or consequential loss.
12.3. HTS, its affiliates, directors, officers, employees, workers, agents and/or subcontractors are not liable for: (i) in relation to Services, any booking that is not accepted or is otherwise cancelled by HTS; (ii) damages or losses arising from any transaction between you and a third party travel provider; (iii) the availability and accuracy of the content, products or services of the third party travel provider; or (iv) delay or failure in performance resulting from causes beyond our reasonable control.
12.4. Our total liability to you, arising out of these Terms or their subject matter, or in connection with the provision to you of the Services, in contract, tort (including negligence, misrepresentation), breach of statutory duty, restitution or otherwise, will in no event exceed, in total, the cost paid by you for the Services in question. You further acknowledge and agree that you waive your right to participate as a plaintiff or class member in any purported class action or representative proceeding.
12.5. HTS, and its affiliate entities, are not liable for business losses. HTS Price Freeze is provided only for private use. If you use HTS Price Freeze for any commercial or business purpose HTS will have no liability to you for any loss of profit, loss of business, loss of revenue, business interruption, or loss of business opportunity (whether or not such loss could be reasonably expected to flow from our negligence or breach of the HTS Price Freeze Terms).
13. Indemnification
13.1. If you use the Sites or Services for commercial purposes and/or to make travel bookings on behalf of any third person or party, you agree to indemnify, defend (at our option) and hold harmless HTS, HSBC and their respective officers, directors, employees, agents, and affiliated companies against any claims, suits, proceedings, disputes, demands, liabilities, damages, losses, costs and expenses, including reasonable legal and accounting fees, caused by, arising out of, or related to your use of the Services, breach of these Terms, or the use of any products or services purchased via the Services.
14. DISPUTE RESOLUTION; ARBITRATION; WAIVER OF RIGHTS
14.1. ARBITRATION AND CLASS ACTION WAIVER. You agree that all claims, disputes, or disagreements that may arise out of the interpretation of or performance under these Terms, any payments to HTS, or otherwise related in any way to your use of the Services and/or the content therein, shall be submitted exclusively to binding arbitration, except that each party retains: (i) the right to bring an individual action in small claims court for disputes and actions within the scope of such court’s jurisdiction; and (ii) the right to seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights. Arbitration means that an arbitrator and not a judge or jury will decide the claim. Rights to prehearing exchange of information and appeals may also be limited in arbitration. YOU ACKNOWLEDGE AND AGREE THAT YOU AND HTS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY. You further acknowledge and agree that you waive your right to participate as a plaintiff or class member in any purported class action or representative proceeding. Further, unless both you and HTS otherwise agree in writing, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of any class or representative proceeding. If this class action waiver is held unenforceable, then the entirety of this "Dispute Resolution" section will be deemed void. Except as provided in the preceding sentence, this "Dispute Resolution" section will survive any termination of these Terms.
14.2. Arbitration Rules. Any arbitration will be administered by the American Arbitration Association ("AAA"). Except as modified by this “Dispute Resolution” provision, the AAA will administer the arbitration in accordance with either (A) the Commercial Arbitration Rules then in effect, or (B) the Consumer Arbitration Rules then in effect if the matter involves a “consumer agreement” as defined by Consumer Arbitration Rule R-1 (together, the "Applicable AAA Rules"). (The Applicable AAA Rules are available at https://www.adr.org/Rules or by calling the AAA at 1-800-778-7879). The Federal Arbitration Act will govern the interpretation and enforcement of this entire “Dispute Resolution” provision.
14.3. Arbitration Process. A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the Applicable AAA Rules. (The AAA provides applicable forms for Demands for Arbitration at https://www.adr.org/sites/default/files/Demand_for_Arbitration_0.pdf (Commercial Arbitration Rules) and https://www.adr.org/sites/default/files/Consumer_Demand_for_Arbitration_Form_1.pdf (Consumer Arbitration Rules), and a separate affidavit for waiver of fees for California residents only is available at https://www.adr.org/sites/default/files/AAA%20Affidavit%20for%20Waiver%20of%20Fees%20Notice%20California%20Consumers.pdf.) The demand for arbitration must be personally signed by the party initiating arbitration (and their counsel, if represented). By signing the demand for arbitration, a party (and their counsel, if represented) certifies that they have complied with (a) the mandatory process described in Section 14.1 above, and (b) all of the requirements of Federal Rule of Civil Procedure 11(b), including that the claims and relief sought are neither frivolous nor brought for an improper purpose. The arbitrator is authorized to award any relief or impose any sanctions available under Federal Rule of Civil Procedure 11 or applicable federal or state law against all represented parties and counsel as a court would. The arbitrator will be either a retired judge or an attorney licensed to practice law in the county in which you reside and will be selected in accordance with the Applicable AAA Rules. If the parties are unable to agree upon an arbitrator within fourteen (14) days of the AAA’s notice to the parties of its receipt of the Demand for Arbitration, then the AAA will appoint the arbitrator in accordance with the AAA Rules.
14.4. Arbitration Location and Procedure. Unless you and HTS otherwise agree, the arbitration will be conducted in the county where you reside. If your claim does not exceed $10,000, then the arbitration will be conducted solely on the basis of documents you and HTS submit to the arbitrator, unless you request a hearing or the arbitrator determines that a hearing is necessary. If your claim exceeds $10,000, your right to a hearing will be determined by the Applicable AAA Rules. Subject to the Applicable AAA Rules, the arbitrator will have the discretion to direct a reasonable exchange of information by the parties, consistent with the expedited nature of the arbitration.
14.5. Arbitrator's Decision. The arbitrator will render an award within the time frame specified in the Applicable AAA Rules. The arbitrator's decision will include the essential findings and conclusions upon which the arbitrator based the award. Judgment on the arbitration award may be entered in any court having jurisdiction thereof. The arbitrator's award of damages and/or other relief must be consistent with the terms of the "Limitations of Liability" section above as to the types and the amounts of damages or other relief for which a party may be held liable. The arbitrator may award declaratory or injunctive relief only in favor of the claimant and only to the extent necessary to provide the relief warranted by the claimant's individual claim. If the arbitrator determines that you are the prevailing party in the arbitration, and only if authorized under applicable law, the arbitrator may award reasonable attorneys' fees and expenses.
14.6. Fees. Payment of arbitration fees will be governed by the applicable AAA Rules and fee schedule. You and HTS agree that the parties have a shared interest in reducing the costs and increasing the efficiencies associated with arbitration, and agree to work together in good faith to ensure that arbitration remains economical and cost-effective for all parties.
14.7. Changes. We reserve the right to change this "Dispute Resolution" section, but any such changes will not apply to disputes arising before the effective date of such amendment. Notwithstanding the provisions of the modification-related provisions above, if we change this "Dispute Resolution" section after the date you first accepted the Terms (or accepted any subsequent changes to these Terms), you agree that your continued use of the Sites or Services after such change will be deemed acceptance of those changes. If you do not agree to such change, you may reject any such change by providing us written notice of such rejection within 30 days of the date such change became effective, as indicated herein. In order to be effective, the notice must include your full name and clearly indicate your intent to reject changes to this "Dispute Resolution" section. By rejecting changes, you are agreeing that you will arbitrate any dispute between you and HTS in accordance with the provisions of this "Dispute Resolution" section as of the date you first accepted these Terms (or accepted any subsequent changes to these Terms, as applicable).
15. Additional Terms
These Terms constitute the entire agreement of the parties as to its subject matter, and supersede all prior written and oral representations and discussions between the parties. The Terms shall be governed by the laws of Singapore without reference to principles of conflicts of laws, except as otherwise provided above in Section 14. No delay or omission by HTS or HSBC in exercising any of its rights occurring upon any noncompliance or default by you with respect to these Terms will impair any such right or be construed to be a waiver thereof, and a waiver by us of any of the covenants, conditions or agreements to be performed by you will not be construed to be a waiver of any succeeding breach thereof or of any other covenant, condition or agreement hereof contained. You may not assign any of your rights arising under these Terms without our written consent. Except as provided in Section 14 above (Dispute Resolution), if any provision of these Terms is found by a court of competent jurisdiction to be invalid or unenforceable, then these Terms will remain in full force and effect and will be reformed to be valid and enforceable while reflecting the intent of the parties to the greatest extent permitted by law. The provisions of these Terms are entered into for the benefit of HTS, HSBC and you and there shall be no third-party beneficiaries to these Terms. In the event of a conflict between these Terms and any other agreement, terms, or policy provided to you, directly or indirectly, these Terms shall prevail.
16. Language. You and HTS have agreed that these Terms and all related documents be drawn up in the English language.
17. Updates and Changes. We may make changes or updates to these Terms at any time, at its discretion. We will provide notice of such changes by publishing an amended version of these Terms within the Sites, and changes shall be effective upon publication. It is your responsibility to monitor the Sites regularly for changes to these Terms. You agree that if you do not agree to any such change, you shall immediately stop using the Sites and Services. Your failure to do so, or continued use of any Site or Service, shall constitute agreement to these Terms as so amended, except as provided for under Section 14.7.
Effective Date of these Terms of Service: Version 1.1; April 1, 2024
HTS (Hopper Technology Solutions) is the travel agency, fintech provider, and modern e-commerce platform that can grow and power your business.
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© 2025 Hopper Inc.