Fintech Ancillaries | Airlines
Disruption Assistance for Any Reason
Generate a new revenue stream by offering an optional premium add-on that delights customers by covering day-of-departure disruptions starting from delays of just two hours.
Our customer satisfaction is industry-leading, with an NPS score of 63 among customers who use the service.
Disruption Assistance has a repeat purchase rate of 84% among customers who use the service.
HTS and Hopper delivered over $9 million in refunds and rebooking costs to customers who experienced a qualifying disruption in 2023.
WHAT IT OFFERS
Earn more ancillary profit
Offer Disruption Assistance for Any Reason on your airline’s site as an optional ancillary for customers covering day-of-departure disruptions starting from delays of just two hours.
HTS actively monitors all flights for disruption, and travelers are proactively notified of any delays of 2+ hours for any reason.
Travelers can rebook a new flight to their destination on any airline. If they're not satisfied with their options, they can receive a 100% refund of their flight.
Airline generates profit from selling the ancillary — all compensations and rebookings are handled by HTS.
A CLOSER LOOK
Go above and beyond the baseline
Our products are designed to add utility to travelers, ensuring that they have a great experience and will purchase them again and again.
We focus on ease of use, automation, and repeat purchase rates more so than one-off profit margins.
More generous threshold for assistance — starting at 2-hour disruption.
May be utilized for all types of disruptions and cancellations — even disruptions outside the airline's control.
100% cash refund if the user keeps their disrupted flight — the customer travels for free.
Offer broader rebooking optionality for same and next-day flights.
Providing automated online assistance flow and a VIP support line that reduces airline burden.
Let’s get started
Want to learn more about how HTS can supercharge your business?
HTS (Hopper Technology Solutions) is the travel agency, fintech provider, and modern e-commerce platform that can grow and power your business.
© 2024 Hopper Inc.
© 2024 Hopper Inc.