Fintech Ancillaries | Airlines
Disruption Assistance for Any Reason
Generate a new revenue stream by offering an optional premium add-on that delights customers by covering day-of-departure disruptions starting from delays of just two hours.
Our customer satisfaction is industry-leading, with an NPS score of 63 among customers who use the service.
Customers keep coming back to buy it again, with a repeat purchase rate of 82%
HTS and Hopper delivered over $17 million in refunds and rebooking costs to customers who experienced a qualifying disruption in 2025.
WHAT IT OFFERS
Earn more ancillary profit
Offer Disruption Assistance for Any Reason on your airline’s site as an optional ancillary for customers covering day-of-departure disruptions starting from delays of just two hours.
HTS actively monitors all flights for disruption, and travelers are proactively notified of any delays of 2+ hours for any reason.
Travelers can rebook a new flight to their destination on any airline. If they're not satisfied with their options, they can receive a 100% refund of their flight.
Airline generates profit from selling the ancillary — all compensations and rebookings are handled by HTS.
A CLOSER LOOK
Go above and beyond the baseline
Our products are designed to add utility to travelers, ensuring that they have a great experience and will purchase them again and again.
We focus on ease of use, automation, and repeat purchase rates more so than one-off profit margins.
More generous threshold for assistance — starting at 2-hour disruption.
May be utilized for all types of disruptions and cancellations — even disruptions outside the airline's control.
100% cash refund if the user keeps their disrupted flight — the customer travels for free.
Offer broader rebooking optionality for same and next-day flights.
Providing automated online assistance flow and a world-class support line that reduces airline burden.
Let’s get started
Want to learn more about how HTS can supercharge your business?
HTS is the travel agency, fintech provider, and modern e-commerce platform that can grow and power your business.
© 2026 Hopper Inc.
© 2026 Hopper Inc.