Hopper (USA), Inc. and its affiliates (“Hopper”) provide the Hopper Cancel For Any Reason™ for Flights services (the “Services”) through the travel search, booking sites and/or apps accessible via web and/or mobile device (the “Sites”) provided and owned by Travix Nederland B.V., (“Travix”).
The Services are provided subject to and in accordance with the terms and conditions set forth below (the “CFAR Service Terms”). By using the Services, you agree to the CFAR Service Terms, Hopper’s Terms of Service, and Hopper’s Privacy Policy.
1. How it works. If you have purchased the Service for a flight on the Sites, you may cancel that purchased flight through the Sites and receive a full or partial flight refund, as provided in the below paragraphs. Neither documentation nor reason will be required in order to cancel. Except as provided in Section 5, to be entitled to a refund under the Service you must cancel your flight purchase after the void window and at least twenty-four (24) hours prior to your first scheduled departure or before such other time as indicated to you prior to purchase and as reflected in your confirmation email. After your specified timeframe has passed, the purchased Service will expire and any changes or cancellations to your purchased flight will be subject to the fare rules imposed by the airline or carrier for your ticket.
2. Void Window. You may have the legal right to cancel your flight within a specified number of hours after purchase (the “void window”) and receive a full or partial refund from the airline, even if you do not purchase the Service. If you cancel your flight within the void window, you will be entitled only to the amount and form of refund provided to you by the airline. You will not receive a refund for the cost of the Service.
3. Nonrefundable. The fee to purchase the Service is nonrefundable.
4.Entitlement to Flight Refund; Flight Refund Amount. Upon valid exercise of your option to cancel for any reason, and subject to the completion of the process described in Section 5, you will be entitled to a refund equal to all or a portion of the total cost of your purchased air travel (base fare and applicable taxes and fees) and, if applicable, specified ancillaries (baggage fees and the cost of seat upgrades). The refund entitlement amount is specified upon your purchase of the cancellation option and in your confirmation email. The Service does not entitle you to a full refund of all flight costs. No additional expenses other than the cost of the air travel purchased through the Sites will be reimbursed (including, for example, the Service fee or any other purchased items such as flight insurance or hotel bookings).
5. Flight Refund Process. Hopper will process your refund to your original form of payment that you used to purchase CFAR. If Hopper is unsuccessful in processing a refund to your original form of payment, then Hopper will utilize Wise to facilitate refunds. These services are subject to the Wise Terms of Service and Wise Privacy Notice. Please note that these services are not supported if you are accessing them from a country that is not supported by Wise. Wise is a third-party not affiliated with Travix or Hopper. Wise may collect certain information from you and conduct compliance checks in accordance with applicable laws and regulations. Your completion of these compliance checks and receipt of the refund will be subject to direct agreements between you and Wise, without further involvement from Travix or Hopper in the terms of such agreements. If you do not satisfy any of the compliance requirements, you will be required to directly contact Travix (who is not ultimately responsible or liable for the refund process and/or its outcome), and you may ultimately not be entitled to any refund. Travix and Hopper shall not be liable if Wise is unable to process payments due to any incorrect or incomplete information provided by you, sanctions, compliance restrictions, or geographic limitations. Refunded amounts will be processed within ten (10) business days of the request. By submitting your refund request, you acknowledge and agree to the terms and conditions of the applicable Third Party Payment Service.
6. Modifications. If your purchased flight has been modified at your request after booking, the Service will apply only to the original amount of the purchased flight and will expire 24 hours prior to the first scheduled departure of your original purchased flight.
7. Exclusions. Other than as provided in Section 2, the Service does not apply to a cancellation of any flight by an airline carrier for any reason, including the result of a force majeure event.
In the event of such cancellation, your purchased Service shall expire immediately and a refund of your flight purchase will be subject to the fare rules imposed by the airline carrier for your ticket.
8. Other Restrictions. The Service may only be purchased at the time of booking, and may not be added after the booking. The Service must be purchased for all passengers on the booking, and for all segments or legs of such booking. Exercising your Service for any flight in the booking will result in a cancellation of all purchased flights for all legs or segments (i.e., outbound and return flights). If there is more than one passenger on the booking, the passenger who made the booking shall determine how to exercise the Service, which shall apply to any other passenger included on the travel itinerary. The Service may not be offered on every flight made available through the Sites. Hopper reserves the right to deny the purchase of the Service to any customer for any lawful reason. The Service is only valid for the booking for which the Service was purchased. The Service is not transferable and cannot be carried over to any future bookings.
9. Additional Information. Even if you do not purchase the Service, under certain circumstances you may be eligible for a refund from your airline carrier in the event of certain circumstances. For example, if you are traveling into or out of the European Union, or on an EU-based airline, you may have rights in the event that the airline carrier for your flight cancels, delays or denies you boarding. The value the Service provides is as a quick and easy way for you to get a refund in the event you decide to cancel your flight, without having to go through your airline carrier. For more detailed information regarding your existing cancellation policy from the respective airline carrier, visit the airline’s website.
10. Not Insurance. The Service ensures that airline tickets purchased on the Sites can be canceled for any reason without incurring additional fees. Hopper and Travix provide the Service to provide a more seamless and flexible experience for travel booked on the Sites. The Service Terms are not intended to constitute an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you.
11. Changes to the CFAR Service Terms: Hopper reserves the right to amend these CFAR Service Terms. During the purchase process, the most recent version of these CFAR Service Terms will always be made available to you.
Version 1.1; Date Published: June 3, 2026
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© 2026 Hopper Inc.
© 2026 Hopper Inc.
