Hopper’s HTS Connect Missed Connection Guarantee - Flair Customers

Hopper Technology Services (“HTS” or “Hopper”) Missed Connection Guarantee Service for Flair customers (the “Service,” as used in this subsection), is included at no additional charge on certain purchased itineraries connecting multiple flights from Flair to unaffiliated carriers (“HTS Connect Booking”). The Service offers the purchaser a free rebooking service in the event you miss your connecting flight for a reason outside of your control.

Please note, the Service applies only to HTS Connect Bookings and cannot be purchased as a stand-alone service. The HTS Connect Booking and the Service are subject to HTS Connect’s Terms of Service which can be found here. 

The Service is subject to the following terms, requirements, and restrictions:

1. How it Works. The Service will apply to the HTS Connect Booking purchaser and other passengers on the same HTS Connect Booking. You may use the Service only if you miss a connecting flight in your HTS Connect Booking due to a reason outside your control (e.g., the connecting flight is canceled by the airline or departs without you on board due to a delay on an earlier flight) (“Eligible Disruption”). If you experience an Eligible Disruption you may use the Service by contacting Flair customer support via the number included in your booking confirmation email, who will then connect you to Hopper (collectively, “Customer Support”) to rebook yourself and other eligible passengers on a new connecting flight to your destination at no cost, up to a maximum amount for the new flight of US$2,000.00 (including taxes and fees) per passenger (“Service Cap”), and subject to the the additional restrictions for new flights explained in paragraph 6 below. If you elect to use the Service following an Eligible Disruption and the per passenger costs of the new connecting flight exceed the Service Cap, you will be required to pay the per passenger costs in excess of the Service Cap at the time of re-booking. If no decision to use the Service is made, the Service will expire twenty-four (24) hours after the Eligible Disruption. 

2. Eligible Disruption.  To be eligible for the Service, the missed connection as part of your HTS Connect Booking must be due to an eligible reason outside of your control. Eligible reasons include, but are not limited to, delays or cancellations due to airline issues, customs issues, or to weather. All determinations of whether a missed connecting flight was due to an eligible reason will be at the business discretion of Hopper. 

3. Passenger Rights Regimes. Certain jurisdictions, including Canada and the European Union, have adopted laws and/or regulations requiring airlines to compensate passengers in the event of certain disruptions to scheduled air travel (a “Passenger Rights Regime”). In the event of such a disruption, you may be eligible for compensation under a Passenger Rights Regime, regardless of whether you elect to use the Service.

4. Reasonable Rebooking Option. You will not be eligible to use the Service in the event the airline cancels the connecting flight in your HTS Connect Booking but offers you a reasonable rebooking option that you are able to board. A reasonable rebooking option means a new connecting flight that departs: (i) within one (1) hour of the scheduled departure time of your missed connecting flight, or (ii) if your missed connecting flight was scheduled to depart later than 8:00PM local time, by 9:00AM local time the following day. All determinations of whether a rebooking offered by an airline is a “reasonable rebooking option” will be made at the business discretion of Hopper.

5. Things to Know About Booking a New Connecting Flight. If you elect to use the Service following an Eligible Disruption, you may rebook via contacting Customer Support on a new connecting flight at no cost (subject to Section 1) subject to the following conditions: 

(i) the new connecting flight must be to the same destination. 

(ii) the new connecting flight may be on any airline available provided by Customer Support, but must be in the same or lower corresponding fare class as the original booking; and you must be able to make it to the gate of the new connecting flight in time to board. HHopper is not responsible for ensuring you arrive at the gate on time and will not pay any additional costs if you miss your new connecting flight. 

(iii) if you have checked luggage, you must coordinate with the original airline to retrieve your luggage before or after your new connecting flight to your destination. Hopper is not responsible for any baggage retrieval and will not cover any baggage fees. 

(iv)  flights offered for rebooking through the Service will be for the same day or the following day only.

6. Who is Included in the Service. Hopper provides the Service for all passengers included on the travel itinerary at the time of HTS Connect Booking, up to the maximum value of the per passenger Service Cap. If there is more than one passenger on the booking, the passenger who made the booking shall determine how to exercise the Service, which shall apply to any other passenger included on the booking.

7. Other Restrictions. Hopper will not be responsible to you for any fees and costs incurred by you (e.g. baggage fees or upgrades) other than the costs of the new connecting flight up to the per passenger Service Cap. The Service is valid for ONE missed connecting flight per passenger in connection with the trip for which the Service is associated. The Service does not carry over to any future bookings made with HTS. In the event you make a voluntary schedule change or cancellation of your HTS Connect Booking before your departure date, the Service will no longer be valid.  If you cancel your flight during the window provided by your airline during which you can cancel and receive a refund from the airline (referred to as the “void window”), the Service will be voided. The Service is non-transferable.

8. Not Insurance. The Service is a guarantee that Hopper will rebook you on a new connecting flight to your original destination if you miss your connecting flight on a HTS Connect Booking for a reason outside of your control, subject to the limitations set forth herein. HTS provides its customers with the Service to provide a more seamless and flexible experience for HTS Connect Bookings. The Service terms are not intended to constitute an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you.

Effective Date of these Terms of Service:  Version 1.1; August 16, 2024