Wizz Air Becomes First European Airline to Launch Disruption Assistance Powered by HTS

Wizz Air adds HTS’ travel fintech to direct channels, introducing the premium rebooking service to European travelers.

Wizz Air, a leading airline in Central and Eastern Europe, and HTS (Hopper Technology Solutions), a leading global travel technology platform, today announced a new partnership to integrate HTS’ Disruption Assistance on Wizz Air’s direct channels. Wizz Air, which aims to carry around 80 million passengers in 2026, is now the first European carrier to offer HTS’ novel rebooking service. 

Wizz Air customers are now able to add HTS’ Disruption Assistance to their bookings when purchasing flights on WizzAir.com and the Wizz Air app. Through this partnership, Wizz Air is expanding its ancillary portfolio while offering travelers greater control during day-of-travel disruptions. 

When the day of the trip comes, HTS monitors and proactively notifies customers who have purchased Disruption Assistance of any qualifying disruptions – typically delays of 2+ hours or a cancellation on the day of travel. If customers face one of these disruptions, they can rebook to their final destination on any airline for free, up to a cap. If they are not satisfied with their rebooking options, customers can get a 100% refund of their booking and still take their original flight. 

Disruption Assistance helps turn frustrating moments into loyalty-building experiences with seamless, self-serve functionality. It is one of HTS’ most popular fintech products and has demonstrated high attach rate, strong customer satisfaction scores, and consistent performance in regions around the world. The Wizz Air launch unlocks a new market and brings this premium rebooking service to many European travelers for the first time. 

“Wizz Air continues to lead as an early adopter of innovative solutions that removes friction for travelers,” said Dan Pombo, SVP of Revenue at HTS (Hopper Technology Solutions). “Disruption Assistance is one of HTS’ most popular fintech products and has demonstrated high attach rates, a 95% customer satisfaction rating, and a repeat purchase rate of 82%. The product turns stressful travel moments into brand-defining experiences that keep customers coming back."

“Our Customer First Compass guides every decision we make, and this partnership is a natural extension of that commitment. By introducing this tool, we are offering a uniquely proactive customer-centric solution that complements our existing services – giving passengers reassurance from as early as a two-hour delay, well before EU-mandated coverage applies,” states Silvia Mosquera, Commercial Officer at Wizz Air.  “We know that for many travelers – especially those flying with family or in groups – confidence and timeliness are essential. This solution is designed for those who value flexibility, helping ensure they are not left without options in the event of a disruption, including disruptions where established policies don’t offer a solution and the customer is still inconvenienced. It works alongside our existing support options and Regulation EC261, enhancing the care we provide while maintaining our commitment to fair and transparent service.”

HTSについて

世界的な旅行プラットフォームであるHopperのB2B部門であるHTSは、そのデータの優位性とAI駆動の旅行テクノロジーを活用して、パートナーが現代の旅行者のニーズに対応できるよう支援しています。同社は、価格の変動から旅行の中断まで、あらゆる事態に対応するいくつかのユニークなフィンテック付随サービスを開発しました。世界有数の銀行、航空会社、旅行プロバイダーと協力し、HTSは旅行フィンテック、AI、eコマース製品でパートナーの直販チャネルを強化します。HTSの詳細については、hts.hopper.comをご覧ください。

About Wizz Air

Wizz Air operates a fleet of 261 Airbus A320 and A321 aircraft. A team of dedicated aviation professionals delivers superior service and very low fares, making Wizz Air the preferred choice of 63.4 million passengers in the 2025 financial year. Wizz Air is listed on the London Stock Exchange under the ticker WIZZ. Wizz Air has also been recognized as the “Most Sustainable Low-Cost Airline” between 2021-2025 by World Finance Sustainability Awards. In 2026, Wizz Air received second place in the global airlines’ emissions ranking, as presented by Cirium, an aviation analytics company, thanks to its work reducing emissions intensity. Most recently, it was awarded “Sustainable Airline of the Year 2025” at the Airline Economics Sustainability Awards Gala in September 2025.

For more information:
Anastasia Novak, Corporate Communications Manager: communications@wizzair.com

Follow us on Instagram: @wizzair

Follow us on Facebook: @wizzair

Follow us on LinkedIn: @wizzair

Follow us on X: @wizzair

Follow us on TikTok @wizzair

Notes for Editors:

• EC 261/2004 is a comprehensive EU regulation enforcing air passenger rights, offering up to €600 in compensation for canceled, long-delayed flights (3+ hours), or denied boarding cases. It applies to all flights departing from an EU airport or arriving in the EU with an EU carrier.

• Anchored in four key pillars – Product, Price, Service and Communication – the Customer First Compass outlines Wizz Air’s future direction and renewed commitment to its customers, from investing in state-of-the-art technology, improving reliability, and delivering enhanced customer support. The transformation marks a step change in how the airline services its customers. The airline will be investing €14 billion over the next three years to enhance every customer touchpoint to ensure that punctuality, affordability, innovation and service shape every journey.

• All Wizz Air flights are operated on Airbus A320 aircraft with 180 seats, Airbus A320neo with 186 seats, A321 aircraft with 230 seats and Airbus A321neo aircraft with 239 seats.

• For free pictures of aircraft, crews and logo library please visit https://wizzair.com/en-gb/information-and-services/about-us/press-office/.

• For more information about Wizz Air sustainability efforts please see Annual report FY2025 from page 179.