HTS Assist | AIRLINES & TRAVEL BRANDS
HTS Assist
Improve traveler satisfaction while reducing servicing costs with an always-on, fully autonomous AI travel agent.
AI cuts customer response times & delivers fully autonomous end-to-end resolutions.
HTS Assist drives significant cost savings on AI-handled resolutions.
Converts support conversations into revenue through AI-powered upselling.
WHAT IT OFFERS
Redefining travel service with autonomous AI
Trained on industry-scale travel conversations and integrated into dozens of back-end travel technology systems, HTS Assist delivers end-to-end autonomous AI resolutions across voice and chat.
Post-booking servicing capabilities: Handles the most complex customer scenarios, including reservations, booking changes, refunds, cancellations, disruptions and HTS Fintech exercises.
Intelligent front door: AI routes every inquiry to the best channel, maximizing CX ROI and reducing friction.
AI-powered upselling: Turns every interaction into a revenue opportunity - boosting conversion on flights, rooms, and add-ons.
SEE AI IN ACTION
AI-powered, end-to-end travel support
HTS Assist is redefining travel service by delivering autonomous end-to-end resolutions for customers via voice and chat.
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A CLOSER LOOK
Gen AI built for travel
Assist transforms customer interactions while driving real business results, designed specifically for airlines & travel brands.
HTS partners have already seen significant improvements in deploying Assist – resulting in an average of 65% reduction in servicing costs & 15% conversion on agent conversations into ancillary sales.
Trained on real world travel conversations, with millions of conversations added each year.
Integrated into dozens of back-end travel technology systems enabling end-to-end AI resolutions.
Ultra-low latency; available in 30+ languages and 200 markets.
Live command center for partners offering full visibility and control over every AI agent and workflow.
High customer satisfaction with a CSAT parity of 88%.
Let’s get started
Want to learn more about how HTS can supercharge your business?
HTS is the travel agency, fintech provider, and modern e-commerce platform that can grow and power your business.
© 2026 Hopper Inc.
© 2026 Hopper Inc.