AI Excellence Awards: Agentic AI

We are proud to share that HTS (Hopper Technology Solutions) has been named a winner in the 2026 Artificial Intelligence Excellence Awards, in the category of Agentic AI. Presented by the Business Intelligence Group, the award recognizes organizations, products, teams, and individuals that are applying artificial intelligence in ways that drive real, measurable impact.

The 2026 Artificial Intelligence Excellence Awards honor achievement across a broad range of industries and use cases, spotlighting the companies and leaders moving AI beyond experimentation and into practical, accountable deployment. This year’s program recognized winners across 36 industries and more than 15 countries.

HTS (Hopper Technology Solutions) was recognized for HTS Assist, its autonomous AI agent built for travel customer service. Through this work, the company has helped improve customer experience while reducing servicing costs for HTS partners globally. HTS Assist was recognized for its innovation and breakthrough in agentic AI for the travel industry.

“We’re thrilled to be recognized in the 2026 Artificial Intelligence Excellence Awards for our work in agentic AI,” said Jo Lai, SVP of AI Solutions and Customer Experience at HTS. “This recognition highlights the strength of our team, the confidence our customers place in us, and our focus on delivering AI solutions that drive meaningful results. We believe the future of AI lies with organizations that combine innovation with responsibility and we’re excited to be part of that journey.”

The Artificial Intelligence Excellence Awards celebrate the people and organizations leading the next phase of AI adoption, where innovation is judged not just by novelty, but by impact. Winners are selected based on how effectively they are using AI to improve performance, reduce friction, solve meaningful problems, and move their industries forward.

To learn more about the 2026 Artificial Intelligence Excellence Awards, visit:
https://www.bintelligence.com/posts/2026-artificial-intelligence-excellence-awards-honoring-the-organizations-products-teams-and-individuals-defining-what-ai-can-actually-do

About HTS

HTS, the B2B division of global travel platform Hopper, uses its data advantage and AI-driven travel technology to help partners address modern traveler needs. The company has developed several unique fintech ancillaries that address everything from pricing volatility to trip disruptions. Working with the world's leading banks, airlines and travel providers, HTS supercharges its partners’ direct channels with its travel fintech, AI, and e-commerce products. To find out more about HTS, visit hts.hopper.com.