Money 20/20 Europe

PRESENTATION

From Rewards to Revenue: Travel as Banking's Top Loyalty Asset

3 jun., 14:00 - 14:10 EST|MoneyPot Stage

For years, banks played a supporting role in travel, issuing rewards points and outsourcing redemptions to third-party platforms. That’s changing. Leading financial institutions pulling ahead are now owning the travel experience - integrating booking, fintech products, and AI-powered servicing into a seamless experience that lives inside the bank, not outside it.

Travel is the highest-value discretionary category, driving large transactions, emotional engagement, and repeat behaviour. Banks that own this experience capture more revenue and build deeper customer loyalty.

This session, backed by data from 400M+ cardholders, explores how banks are using travel to attract high-value customers, differentiate their offerings, and compete at the premium end of the market.