IATA World Data Symposiums

Singapore|8 - 9 April 2026

IATA is an exclusive event designed to showcase the forefront of data, technology, and cybersecurity within aviation, fostering collaboration and driving transformative change.

SPEAKERS

Insightful sessions from our team

PANEL

Turning Generative AI into Airline Business Value: From Experimentation to Impact

9 Apr, 11:45 - 12:30 SGT|Runway 1 – Data & Technology

This session examines how eliminating legacy systems and embedding AI into core operations creates agility, enhances employee and guest experiences, and drives operational efficiency. Learn how generative and agentic AI enable personalized crew workflows, proactive customer care, and data-driven decision-making—setting a new benchmark for innovation and sustainability in global air travel.

Panelist:

Ignacio Erbetta Mattig, Head of Chapter B2C Data & AI, LATAM
Dee Waddell, Global Industry Leader Travel and Transportation, IBM
Jo Lai, Vice President of AI & Customer Experience, HTS (Hopper Technology Solutions)
George Varghese, GM and Head of Data & AI CoE, IBS Software

Jo Lai

SVP of AI Solutions & Customer Service

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