Terms and Conditions: HTS Cancel For Any Reason™ for Jazeera Airways Flights

Hopper Inc. (“HTS”), provides Cancel For Any Reason™ (“CFAR”) to customers in connection with certain otherwise non-refundable bookings of Jazeera flights purchased by users (“you”) through Jazeera’s website and mobile web page (the “Site”).

CFAR is provided subject to and in accordance with the terms and conditions set forth below (the “CFAR Terms”), HTS’ general Terms of Service applicable to all HTS services, sites, and apps, and Hopper’s Privacy Policy. By purchasing CFAR, you agree to the CFAR Terms, Hopper’s general Terms of Service and Privacy Policy.

Your booking of Jazeera flight(s) and use of the Site may also be subject separately to Jazeera’s Terms and Conditions and Privacy Policy.

• 1. How it works. If you have purchased CFAR through the Site in relation to a booking, you may cancel that purchased booking through JazeeraAirways.com and receive a full or partial refund, as provided in the below paragraphs. Neither documentation nor reason will be required in order to cancel. After the timeframe specified in Section 3 of these CFAR Terms has passed, CFAR will expire and any changes or cancellations to your booking will be subject to the fare rules imposed by Jazeera.

• 2. Cancel For Any Reason Purchase Price. The fee to purchase CFAR is non-refundable in all cases, with the limited exception stated in Section 6 below. 

• 3. Valid Cancelation. Except as provided in Sections 6 and 7, in order to be eligible for a refund from HTS, you must cancel your booking on the “My Bookings” page on JazeeraAirways.com within the timeframe specified to you at the time of purchase and stated in your confirmation email.

• 4. Form and Amount of Refund. Upon a valid cancellation of your booking, Hopper will refund to you the percentage of the cost of your purchased Jazeera flight ticket including applicable taxes and fees, as specified to you at the time of purchase and stated in your confirmation email. CFAR does not entitle you to a full refund of all trip costs (including, for example, the CFAR fee or other purchased add-ons such as trip insurance).

• 5. Getting Refunded by HTS. HTS will process your refund to your credit card and may ask you to provide your credit card details. If this initial form of refund is unsuccessful in processing, then the alternative processes described further below in this Section 5 will apply.  HTS utilizes third-party payment processors to facilitate these refunds, and these processors conduct compliance checks in accordance with applicable laws and regulations. Your completion of these compliance checks and receipt of the refund will be subject to direct agreements between you and these processors, without further involvement from Jazeera or HTS in the terms of such agreements.

  1. A. Customers in Kuwait, Saudi Arabia, Qatar, United Arab Emirates, Oman, Bahrain: refunds will be issued via bank transfer through our payment service provider. You will be asked to provide necessary bank account details including the account name and IBAN. The bank transfer process typically takes 7-10 business days.

  2. B. Customers in all other countries: HTS utilizes Wise to facilitate the refund. These services are subject to the Wise Terms of Service and Wise Privacy Notice. Please note that these services are not supported if you are accessing them from a country that is not supported by Wise. Refunded amounts will be processed within ten (10) business days.

If you are unable to receive your refund from either of HTS’s third-party payment processors, please reach out to Customer Support to receive your refund via an alternative method.

• 6. Exclusions. CFAR is not available to exercise following the earlier of:

  1. A. any voluntary cancellation by you during the permitted void window;

  2. B. a cancellation of any flight by Jazeera for any reason, including as a result of a force majeure event; or

  3. C. any circumstance in which you have requested or are otherwise entitled to compensation from Jazeera under Jazeera’s Terms and Conditions for any flight or booking subject to the CFAR.

  4. D. In the circumstances described above, whether you are entitled to a refund of all or any portion of the amount you paid for your booking will be subject to the fare rules applicable to your ticket. In all cases described in this Section 6, you will receive a refund of the CFAR fee.

• 7. Other Restrictions.

  1. A. CFAR may only be purchased at the time of booking and may not be added after the booking.

  2. B. CFAR must be purchased for all passengers on the booking, and for all segments or legs of such booking. Exercising CFAR for any flight in the booking will result in a cancellation of all purchased flights for all legs or segments (i.e., outbound and return flights). If there is more than one passenger on the booking, the passenger who made the booking shall determine how to exercise CFAR which shall apply to any other passenger included on the travel itinerary, unless the booking is first split into two bookings.

  3. C. For bookings originally made for two or more passengers that are subsequently split into separate reservations, CFAR can only be exercised for one of the separate reservations. After the first reservation is cancelled by exercising CFAR, no other reservation from the split booking will be eligible for exercising CFAR.

  4. D. If you make a voluntary change to your departure date, and the exclusions described in Section 6 do not apply, you can still cancel your trip for any reason, but your right to use CFAR will expire at the earlier of (1) the original cancellation deadline as described in Section 3 or (2) 24 hours prior to your newly scheduled departure for the first flight on your itinerary. If you cancel your booking after this time, you will not be entitled to any refund from HTS.

  5. E. If your purchased Jazeera trip flight been modified at your request after booking (including but not limited to a change in departure date as described above), and the exclusions described in Section 6 do not apply, you can still cancel your trip for any reason, but CFAR will apply only to the original amount of the purchased Jazeera flight and will not take into account any changes to the total purchase cost as a result of your decision to change the origin, destination or date of travel.

  6. F. HTS may not offer CFAR on every Jazeera flight. HTS reserves the right to deny the purchase of CFAR to any customer for any lawful reason.

  7. G. Except as otherwise explicitly provided in these CFAR Terms, CFAR is only valid for the booking for which CFAR was purchased, is not transferable and cannot be carried over to any future bookings.

• 8. Application of Certain Taxes. The CFAR Fee paid for CFAR is inclusive of certain taxes. The fee paid for CFAR is subject to tax as set forth on the Site at the time of purchase.

• 9. Additional Information. Certain jurisdictions, including Saudi Arabia, Canada and the European Union, have adopted laws and/or regulations requiring airlines to compensate passengers in the event of certain cancellations, delays or other disruptions to scheduled air travel (a “Passenger Rights Regime”). You may have rights under these Passenger Rights Regimes even if you do not purchase CFAR. The value CFAR provides is as a quick and easy way for you to get a refund in the event you decide to cancel your flight, without having to go through your airline carrier. For more detailed information regarding the circumstances in which you may be entitled to a refund even if you do not purchase CFAR, see Jazeera’s Terms and Conditions.

• 10. Not Insurance. Subject to the restrictions and exclusions described above, CFAR allows Jazeera airline tickets purchased on JazeeraAirways.com to be canceled for any reason without incurring additional fees. HTS offers its customers CFAR to provide a more seamless and flexible booking experience. The CFAR Terms are not intended to constitute an offer to insure, do not constitute insurance or an insurance contract, and do not take the place of insurance obtained or obtainable by you such as travel insurance or coverage which can be obtained via purchases made with a credit card.

• 11. Modification. HTS may make changes or updates to these CFAR Terms at any time, at its discretion. HTS will provide notice of such changes by publishing an amended version of these CFAR Terms on the Site.

• 12. Contact. For any questions, please reach out to HTS customer service via chat from your confirmation email or the Services FAQ page.

Date Published: May 5, 2026