Frontier Airlines Introduces Cancel for Any Reason Product Powered by HTS (Hopper Technology Solutions)

HTS’ Cancel for Any Reason product lets consumers book with confidence knowing they can cancel up to 24 hours prior to departure and receive a refund.

Frontier Airlines (Nasdaq: ULCC) today announced the launch of Cancel for Any Reason, powered by HTS (Hopper Technology Solutions), giving customers even greater flexibility when making travel plans. Available when booking at FlyFrontier.com or through the Frontier mobile app, the new option allows customers to cancel up to 24 hours before departure and receive up to a full refund, depending on the refund option selected.

HTS’ AI-powered Cancel for Any Reason product gives travelers the option to choose their preferred level of refundability. It is the latest addition to Frontier’s suite of flexibility features offered through its expanding partnership with HTS, which also includes HTS’ Disruption Assistance for Any Reason.      

“Giving customers more choice and flexibility is an important part of how we’re improving the Frontier experience,” said Bobby Schroeter, Chief Commercial Officer, Frontier Airlines. “Cancel for Any Reason makes it easier to book with confidence, knowing that if plans change, customers have a simple and convenient option available to them.”

“Today’s travelers want the freedom to change their minds and their travel plans. Frontier is setting the standard for customer-centric flexibility solutions by offering both Disruption Assistance for Any Reason and Cancel for Any Reason powered by HTS,” said Ella Alkalay Schreiber, SVP & GM of Fintech at HTS (Hopper Technology Solutions).

The service will be available on both FlyFrontier.com and Frontier’s mobile app. Customers are presented with the option to purchase during the booking process. The offering also includes easy cancellation and a quick refund turnaround to the original form of payment.

Cancel for Any Reason is the latest addition to Frontier’s growing suite of flexibility options powered by HTS. Customers can select the level of refundability that best fits their needs during booking. The launch builds on Frontier’s Disruption Assistance for Any Reason product, which provides travelers with real-time options when unexpected disruptions occur and has achieved a 9/10 customer satisfaction rating.

Acerca de HTS

HTS, la división B2B de la plataforma global de viajes Hopper, utiliza su ventaja de datos y su tecnología de viajes impulsada por IA para ayudar a sus socios a satisfacer las necesidades de los viajeros modernos. La compañía ha desarrollado varios productos complementarios de tecnología financiera únicos que abordan desde la volatilidad de los precios hasta las interrupciones de viaje. Al trabajar con los principales bancos, aerolíneas y proveedores de viajes del mundo, HTS potencia los canales directos de sus socios con sus productos de tecnología financiera para viajes, IA y comercio electrónico. Para saber más sobre HTS, visita hts.hopper.com.

Acerca de Frontier Airlines

Frontier Airlines se dedica a ofrecer un valor excepcional y una experiencia de viaje extraordinaria. Con la flota de la familia A320neo más grande y joven de los EE. UU., Frontier mantiene su compromiso de liderar la industria en eficiencia de combustible y fue reconocida en 2024 por el Centre for Aviation como la Aerolínea del Año en Sostenibilidad Ambiental de Norteamérica. La aerolínea de bajo costo ofrece algunas de las opciones de viaje más asequibles en los EE. UU., el Caribe, México y América Latina. Con sede en Denver, Colorado, Frontier Airlines, Inc. es una subsidiaria de Frontier Group Holdings, Inc. (Nasdaq: ULCC).