Frontier Airlines Introduces Cancel for Any Reason Product Powered by HTS (Hopper Technology Solutions)

HTS’ Cancel for Any Reason product lets consumers book with confidence knowing they can cancel up to 24 hours prior to departure and receive a refund.

Frontier Airlines (Nasdaq: ULCC) today announced the launch of Cancel for Any Reason, powered by HTS (Hopper Technology Solutions), giving customers even greater flexibility when making travel plans. Available when booking at FlyFrontier.com or through the Frontier mobile app, the new option allows customers to cancel up to 24 hours before departure and receive up to a full refund, depending on the refund option selected.

HTS’ AI-powered Cancel for Any Reason product gives travelers the option to choose their preferred level of refundability. It is the latest addition to Frontier’s suite of flexibility features offered through its expanding partnership with HTS, which also includes HTS’ Disruption Assistance for Any Reason.      

“Giving customers more choice and flexibility is an important part of how we’re improving the Frontier experience,” said Bobby Schroeter, Chief Commercial Officer, Frontier Airlines. “Cancel for Any Reason makes it easier to book with confidence, knowing that if plans change, customers have a simple and convenient option available to them.”

“Today’s travelers want the freedom to change their minds and their travel plans. Frontier is setting the standard for customer-centric flexibility solutions by offering both Disruption Assistance for Any Reason and Cancel for Any Reason powered by HTS,” said Ella Alkalay Schreiber, SVP & GM of Fintech at HTS (Hopper Technology Solutions).

The service will be available on both FlyFrontier.com and Frontier’s mobile app. Customers are presented with the option to purchase during the booking process. The offering also includes easy cancellation and a quick refund turnaround to the original form of payment.

Cancel for Any Reason is the latest addition to Frontier’s growing suite of flexibility options powered by HTS. Customers can select the level of refundability that best fits their needs during booking. The launch builds on Frontier’s Disruption Assistance for Any Reason product, which provides travelers with real-time options when unexpected disruptions occur and has achieved a 9/10 customer satisfaction rating.

À propos de HTS

HTS, la division B2B de la plateforme de voyage mondiale Hopper, utilise son avantage en matière de données et sa technologie de voyage basée sur l'IA pour aider ses partenaires à répondre aux besoins des voyageurs modernes. L'entreprise a développé plusieurs produits auxiliaires fintech uniques qui répondent à tous les besoins, de la volatilité des prix aux perturbations de voyage. En collaboration avec les plus grandes banques, compagnies aériennes et agences de voyages du monde, HTS suralimente les canaux directs de ses partenaires avec ses produits fintech de voyage, d'IA et de commerce électronique. Pour en savoir plus sur HTS, consultez le site hts.hopper.com.

À propos de Frontier Airlines

Frontier Airlines s'engage à offrir une valeur exceptionnelle et une expérience de voyage hors du commun. Avec la flotte d'appareils de la famille A320neo la plus grande et la plus jeune des États-Unis, Frontier reste déterminée à être un chef de file du secteur en matière d'efficacité énergétique et a été reconnue en 2024 par le Centre for Aviation comme la compagnie aérienne nord-américaine de l'année en matière de durabilité environnementale. La compagnie à bas prix offre certaines des options de voyage les plus abordables à travers les États-Unis, les Caraïbes, le Mexique et l'Amérique latine. Basée à Denver, dans le Colorado, Frontier Airlines, Inc. est une filiale de Frontier Group Holdings, Inc. (Nasdaq : ULCC).