Frontier Airlines Introduces Cancel for Any Reason Product Powered by HTS (Hopper Technology Solutions)

HTS’ Cancel for Any Reason product lets consumers book with confidence knowing they can cancel up to 24 hours prior to departure and receive a refund.

Frontier Airlines (Nasdaq: ULCC) today announced the launch of Cancel for Any Reason, powered by HTS (Hopper Technology Solutions), giving customers even greater flexibility when making travel plans. Available when booking at FlyFrontier.com or through the Frontier mobile app, the new option allows customers to cancel up to 24 hours before departure and receive up to a full refund, depending on the refund option selected.

HTS’ AI-powered Cancel for Any Reason product gives travelers the option to choose their preferred level of refundability. It is the latest addition to Frontier’s suite of flexibility features offered through its expanding partnership with HTS, which also includes HTS’ Disruption Assistance for Any Reason.      

“Giving customers more choice and flexibility is an important part of how we’re improving the Frontier experience,” said Bobby Schroeter, Chief Commercial Officer, Frontier Airlines. “Cancel for Any Reason makes it easier to book with confidence, knowing that if plans change, customers have a simple and convenient option available to them.”

“Today’s travelers want the freedom to change their minds and their travel plans. Frontier is setting the standard for customer-centric flexibility solutions by offering both Disruption Assistance for Any Reason and Cancel for Any Reason powered by HTS,” said Ella Alkalay Schreiber, SVP & GM of Fintech at HTS (Hopper Technology Solutions).

The service will be available on both FlyFrontier.com and Frontier’s mobile app. Customers are presented with the option to purchase during the booking process. The offering also includes easy cancellation and a quick refund turnaround to the original form of payment.

Cancel for Any Reason is the latest addition to Frontier’s growing suite of flexibility options powered by HTS. Customers can select the level of refundability that best fits their needs during booking. The launch builds on Frontier’s Disruption Assistance for Any Reason product, which provides travelers with real-time options when unexpected disruptions occur and has achieved a 9/10 customer satisfaction rating.

HTSについて

世界的な旅行プラットフォームであるHopperのB2B部門であるHTSは、そのデータの優位性とAI駆動の旅行テクノロジーを活用して、パートナーが現代の旅行者のニーズに対応できるよう支援しています。同社は、価格の変動から旅行の中断まで、あらゆる事態に対応するいくつかのユニークなフィンテック付随サービスを開発しました。世界有数の銀行、航空会社、旅行プロバイダーと協力し、HTSは旅行フィンテック、AI、eコマース製品でパートナーの直販チャネルを強化します。HTSの詳細については、hts.hopper.comをご覧ください。

フロンティア航空について

フロンティア航空は、卓越した価値と格別な旅行体験の提供に尽力しています。米国で最大かつ最新のA320neoファミリーの機材を保有するフロンティア航空は、燃費効率において業界をリードすることに引き続き取り組んでおり、2024年にはCentre for Aviationから「北米環境サステナビリティ・エアライン・オブ・ザ・イヤー」として表彰されました。この低運賃航空会社は、米国、カリブ海諸国、メキシコ、ラテンアメリカ全域で最も手頃な旅行オプションの一部を提供しています。コロラド州デンバーに本社を置くフロンティア航空（Frontier Airlines, Inc.）は、フロンティア・グループ・ホールディングス（Frontier Group Holdings, Inc.、Nasdaq: ULCC）の子会社です。