The state of travel disruption

There is no denying that disruption is a widespread and inevitable part of modern air travel. Whether it be winter storms, computer glitches, airport congestion, or other common disruptions, these hiccups are causing a headache for travelers and hurting airlines’ bottom lines.

While consumer concerns around disruptions rise, airlines are at increased risk for financial and reputational damage, even when disruptions are no fault of their own. It is time for the travel industry to embrace modern solutions to help airlines quickly recover in the face of disruption, with tools that help customers get back on their way with minimal inconvenience.

In this report, we’ll explore the state of travel disruptions, including the worst airports for delays and cancellations this winter and the number of impacted passengers. We’ll also dive into proprietary fintech ancillaries that can solve real consumer pain points, simultaneously delighting customers and driving incremental ancillary revenue.

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